September 18, 1997


The Honorable Frank R. Wolf
U.S. House of Representatives
c/o Ms. Karen Foster
13873 Park Center Road
Suite 130
Herndon, Virginia 20171

Dear Congressman Wolf:

Thank you for your September 10 letter to George David, Chairman and CEO of United Technologies Corporation, regarding [customer's name].
Carrier Corporation is aware of [customer's name]'s concerns and we have been working with [customer] to find an equitable resolution. I attach, for your reference, our latest letter offering our assistance with [customer's] furnace.
I also understand [customer] has contacted the Fairfax County Consumer Affairs Department who in turn has been working with [installer], our independent dealer who installed the furnace. Apparently, [installer] is working through the county to help [customer] in addition to the assistance that Carrier Corporation has pledged.

Customer satisfaction is extremely important for Carrier Corporation. Rest assured that we will continue to strive for a fair outcome with [customer].

Thank you again for your letter.

Sincerely,

John M. Mandyck

cc: George David
Ruth Harkin
Matt Chadderdon
Susan Daly