April 13, 1995


Dear [Customer's name]:

Thank you for your recent letter regarding the performance of your Carrier 58SXC080101GG furnace. I am sorry to learn you have been experiencing a problem with your unit.

Carrier is a manufacturer only of heating and air conditioning equipment. We must rely on local dealers to design, install, and service each particular system. I have discussed the situation you have called to our attention with our service manager, Mr. Ron Facchina at Automatic Equipment Sales of Washington. Mr. Facchina has informed me that your dealer has followed his recommendations and also has not charged you for any repairs at this point. Unfortunately, it is not Carrier's policy to extend a warranty contract beyond the normal time frame, therefore, your request for an extension on your warranty is respectfully denied.

Although we are confident the situation has been pinpointed, I do understand your frustrations and concerns, therefore, I am keeping your letter on file as well as the additional information Mr. Facchina has provided. In the event you experience another problem with your Carrier furnace in the future, please contact me directly. I have listed my telephone number below for your convenience.

Sincerely,

Susan Piwinski
Customer Relations Representative
1-800-227-7437

CC:Mr. Ron Facchina
Automatic Equipment Sales of Washington
P.O. Box 26068
Alexandria, VA 22313-6068
(703) 548-2045