August 1, 1997


Dear [Customer's name]:

I have been trying to reach you by phone and have left messages at both your work and home phone numbers [this is a misleading statement].

Many of the problems that you experienced with your equipment stem back to improper installation issues [this is an incorrect statement]. We would like for our technical representative, Mr. Ron Facchina, along with your installer, [installer's name], to set up a job visit to review your application. I contacted Mr. Facchina already and he suggests this job visit take place just prior to the heating season [this is an incorrect statement], specifically between September 15, 1997 and October 15, 1997.

If it is acceptable to you that we perform an on site job visit, please contact me at the toll free number listed below and I will make arrangements for Mr. Facchina to coordinate the job visit with you and [installer]. My toll free number is listed below for your convenience.

Sincerely,


Lynn Nash
Customer Relations Department

C: Ron Facchina, Automatic Equipment Sales of Washington
Adolf Wais, Carrier Corporation

Guy Fauconneau