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Put On A Happy Face

Food & Wine November 1996
Reporting By Monica F. Forrestall

When waitresses draw a happy face on a check, their tips rise an average of 18 percent; when waiters do so, their tips drop by 3 percent. This finding is based on a recent Cornell University study of tipping behavior. Another discovery: gratuities for male and female wait staff increase by 42 percent when servers casually touch a customer on the shoulder or hand--especially when the customer is female.

Top Ten Customer Turn-Offs

Service That Sells!
By Jim Sullivan And Phil Roberts

  1. Auctioning food ("okay, who gets the burger?")
  2. Dirty plates in hand when greeting customers (Hi, ready for dessert?")
  3. Not knowing what they're drinking ("I think this is the Diet Coke...")
  4. Messy back bar (sure sign of a messy bartender)
  5. "Discussion groups" of three or four idle servers (if you have time to lean, you have time to clean)
  6. Not acknowledging waiting guests ("It shouldn't be much longer")
  7. Pouring coffee from a stained coffee pot ("No more for me, thanks")
  8. Answering your phone with "Hold, please." (rude, rude, rude)
  9. Greeting guests with a number ("Two?" Instead, smile and say "Hi! Two for lunch today?")
  10. Seating guests at a table with a tip on it (makes them feel uncomfortable)

The Ten Commandments

  1. Thou shalt not touch thy waiter or waitress
  2. Thou shalt not be late and expect thy waiter or waitress to get thou where thou art going on time
  3. Thou shalt not ask to enter the restaurant before it is open or linger after it is closed.
  4. Thou shalt not let thy children run wild in the restaurant
  5. Thou shalt not drink to excess and become meaner than usual
  6. Thou shalt not place thy elbows on thy table so thy waiter or waitress cannot serve thou
  7. Thou shalt not ignore thy waiter or waitress when thy waiter or waitress is trying to take thy order
  8. Thou shalt not whistle, yell, or snap thy fingers to get thy waiter's or waitress's attention. Ever
  9. Thou shalt not complain frivolously, for sport, or become thy needs are not being met in thy real life
  10. Thou shalt not leave less than a 15 percent tip

Here A Tip, There A Tip

Gourmet October 1996
By Maria Kourebanas

More and more diners-according to restaurateurs polled- are leaving just one tip to be divided among the wine steward, captain, and server. Still, some restaurant goers prefer to tip the wine steward separately because of extra attention or a superb recommendation. In that case, five or ten dollars given directly to him or her should suffice. As always, the tip should factor in the price of wine or alcohol and exclude the tax. It is customary to leave ten percent for poor to fair service; fifteen percent for average service; eighteen to twenty percent for excellent service; and twenty to twenty-five percent if the whole experience-from the greeting by the captain to the filling of your water glass to the attentiveness of the server-was so exceptional that it really made your night.

If Restaurants Functioned Like Microsoft...


Patron: Waiter!

Waiter: Hi, my name is Bill and I'll be your Support Waiter. What seems to be the problem?

Patron: There's a fly in my soup!

Waiter: Try again, maybe the fly won't be there this time.

Patron: No, it's still there.

Waiter: Maybe it's the way you're using the soup; try eating it with a fork instead.

Patron: Even when I use the fork, the fly is still there.

Waiter: Maybe the soup is incompatible with the bowl; what kind of bowl are you using?

Patron: A SOUP bowl!

Waiter: Hmmm, that should work. Maybe it's a configuration problem; how was the bowl set up?

Patron: You brought it to me on a saucer; what has that to do with the fly in my soup?

Waiter: Can you remember everything you did before you noticed the fly in your soup?

Patron: I sat down and ordered the Soup of the Day!

Waiter: Have you considered upgrading to the latest Soup of the Day?

Patron: You have more than one Soup of the Day each day?

Waiter: Yes, the Soup of the Day is changed every hour.

Patron: Well, what is the Soup of the Day now?

Waiter: The current Soup of the Day is tomato.

Patron: Fine. Bring me the tomato soup and the check. I'm running late now.

Waiter leaves and returns with another bowl of soup and the check]

Waiter: Here you are, Sir. The soup and your check.

Patron: This is potato soup.

Waiter: Yes, the tomato soup wasn't ready yet.

Patron: Well, I'm so hungry now, I'll eat anything. [Waiter leaves.]

Patron: Waiter! There's a gnat in my soup!

The Check:

Soup of the Day . . . . . . . . . . . $ 5.00
Upgrade to newer Soup of the Day. . . $ 2.50
Access to support . . . . . . . . . . $10.00

Editors Note:

Bug in the soup..included at no extra charge (Will be fixed with tomorrow's soup of the day)



Words From Helmut Schonwalder

The guests whisper in German "Dem geben wir doch wohl kein Trinkgeld ?" (we don't want to tip?) I listen and say "Sie sollten schon Trinkgeld geben!" (you better tip) and I know as soon as I say it, they aren't the tipping type.

Tips and Gratuities in New York (with some application to the rest of the USA)

New York Restaurant Review and Food Guide
From Steven Shaw

One's own position on the appropriateness of tipping is irrelevant. In New York, there are certain rules. If you deviate from these norms of tipping then you need a good reason. Obviously, this is a ridiculous state of affairs but it is the reality and there is no amount of political theorizing that can get around it. The best way to think about the situation is to understand that tips are not really tips. Waiters' salaries (and restaurants' prices) are predicated on certain tipping assumptions so you should only use your tip as a protest in extreme situations.

The rules here are: Tip 15% of the pre-tax bill for normal to good service, 20% for excellent service, more if you are a millionaire or celebrity (or both). In top restaurants, it is common to adjust these numbers upwards by two or three points. If you are lazy, doubling the New York sales tax gets you to 16.5%. 10% is appropriate to convey severe dissatisfaction (with the service, that is-- tipping is NOT about the quality of the food!). Zero would be appropriate only in the event of willful and wanton abuse. A dollar per item is standard for the coat check.

Twenty bucks cash for a helpful maitre d' may, depending on the situation, be in order. Remember, though, that most (but not all) restaurants pool tips so everybody is going to get a cut in the end. As for the silly and dwindling practice of putting lines on the charge slip for multiple tip categories, it is perfectly fine to cross them out and write in one collective number.

There is an argument that the tip should not be in proportion to the price of the wine where the wine is very expensive. Little extra effort, the argument runs, is expended to serve a fancy wine (save for perhaps decanting). There are those who choose to cap the wine tip at, say, $10 per bottle. I hardly ever face this quandary because I rarely order very expensive wines. I would not tinker with the tip in the event of a $30 or even a $75 selection (where a $10 tip would be 15% anyway). I leave it to the super-rich to decide the ideal tip on a $6,000 Petrus '82. If I can ever afford such wines, I will likely tip 100% of the bill (I am very generous with my unearned and unlikely fortune).


Publications That Have Featured The Waiter's Revenge

  • The Connecticut Post
  • The Wall Street Weekly
  • The New York Times
  • Wall Street Journal
  • The Chicago Tribune
  • Food Arts
  • Phoenix New Times
  • Yahoo Internet Life
  • New York Times Magazine

Waiter Humor


Who Are You Waiting On?


By JVG
The Thirsty Jerk
As much as you don’t want to deal with this customer you are continually forced into multiple visits back to the table to refill their glass. Often identified as you greet the table by asking the eternal question: “Are there free refills?” This coupled with a bad attitude results in one thirsty jerk.

The Struggling Comedian
A particularly annoying chap who truly believes they are always on stage. They are tired of being shunned by friends and family at home and feel they’ve saved their best material for you. Are mainly driven by the possibility of a talent scout in the restaurant that might be interested in some dumb jokes that aren’t funny.

The Quick Orderer
Frequently heard saying: “I knew what I wanted before I got here.” Or “That was easy, are you ready?” This beauty generally orders as they are sitting down or shortly after thereby forcing the other diners into a hurried ordering frenzy which often leads to something they don’t like. Their only chance is for you to rescue them with long drink times.

The Low Talker/Mumbler
Appear to be comfortable going through life with nobody being able to hear a single word they are saying. If, by chance, you happen to get the rare low talker/mumbler combo I suggest nodding politely and ringing in a penne with pink vodka sauce since that is what they probably ordered anyway.

The Modifier
No doubt enjoyed games such as Rubik’s Cube and jigsaw puzzles when a child, this person gets a kick out of mixing and matching entrees, side orders, and sauces. Other than occasional harassment from the kitchen, they are generally not a real threat to your good mood. However, they often wonder why their “flounder marsala over lentils hold the garlic” doesn’t taste good. The all time best modification three years running: “house salad hold the lettuce”.

The Name Dropper
Although many of these customers believe they have a resemblance to real movie stars, they’re about as famous as the 11-year-old who played the lead in my 6th grade rendition of Oliver. These faux stars and starlets will usually feel they are entitled to special privileges like preferred seating or VIP treatment from food servers. Yet, ultimately their true identity comes forth and we discover they are really Gino’s second cousin, twice removed, hairdresser’s neighbor.

The Lying Dieter
Regardless of the chair screaming “help me!” when they sit down, this customer’s typical meal will include: fried calamari for starters, with fettuccini alfredo for the main course and carrot cake as a light dessert and invariably a Diet Coke to drink. Somehow in between scoffing the fresh mozzarella and ganosh cake they manage to ask for Sweet and Low, truly a sight to behold.

The Intolerable Intolerants
These customers have decided to look death in the face and leave it up to their server to keep out any ingredients that may result in their demise. Food allergies ranging from dairy to shellfish to anything with seeds keep you guessing and usually lead to you not even ringing in the see server. The fun only really begins when 6 different people run your food to the table only to have the Intolerable Intolerants special dish get lost in the auction.

The Straggler
Timing is everything with this punctual customer. What is first dismissed as a strange coincidence of a customer coming into the restaurant as you are about to eat your lunch, quickly becomes a regular nuisance that NASA can set their clocks by. Many believe they wait outside until 2:00p.m. exactly before coming through the door. Others feel they have people working on the inside to tell them precisely when the employees put their lunch orders in so as to have their opening of the door correspond exactly with my ass hitting the chair. Note: If they can’t make it in person, they will usually call around the same time.

The Campers
Also known as the marathon munchers or squatters they love living up to their stereotype by taking no less than three hours to eat a Caesar salad and a bowl of pasta. Have no qualms about reminding the food server that they are in no rush tonight or that they’ll wait before giving you their entrée to insure plenty of time. Short of sweeping under their table while they’re still there, there is not much that can be done about these all too powerful diners. The worst of the breed are just under the wire campers who feel that once they are seated they have us where they want us, keeping the restaurant open later than usual. Dropping a check with the meal may counteract this or may not.

The Twelve Days Of Christmas (A Bad Night Fine Dining Style)

Hello,
I see you have re-posted the 12 days of Christmas again...
I worked on that for all of 30 minutes last year, and its still around. Thanks! Shelley and I have broken-up since then, but I told her you put the 12 days back up. She thought it is cool also. Anyway, great site! And keep up the awesome work. Stay out of the weeds,

Matthew Clark


12 pack after work
11 waiters walking
10 parties waiting
9 shots of Louis
8 stolen Crystal
7 mocha tortes
6 chairs short
5 angry chefs
4 call aheads
3 french baguettes
2 hundred covers
and
1 drunken manager

Matthew Clark
and
Shelley Bowen

What's Wrong With This Picture?

We have all seen the little "Jesus Loves You" pamphlets left on the table with about 5 to 10% tip. This one really takes the cake. Read it carefully.

THANK YOU!

We say it so often:
· When a waitress gives us good service.
· When a customer buys our product.
· When someone gives us a helping hand.

Sometimes we show as well as say our thanks:
· When we leave a small tip.
· When we send a little gift to a friend or hostess.
· When we give that warm, sincere handshake.

I'd like to show my appreciation to you by telling you something that is of far greater value. It is simply that the greatest gift in the world can be yours for the asking.

That gift is the friendship of my best friend - Jesus Christ. He took away my sin and guilt and gives me joy and peace. I serve Him with loving obedience and find in Him my life, my hope, my everything!

He invites you, "Come unto me, all ye that labor and are heavy laden, and I will give you rest."

He saves; He keeps; He satisfies!

Introducing Him to you is the best way that I can say

THANK YOU!


(I personally think that Jesus would be a good tipper! )

Some spare time...

Bored I am
So I'll write this poem
No work tonight
So I'm sitting at home

Thinking and pondering
About the existence
Of all of us food servers
Working for a pittance

Leave off this
But gimme more of that
Can we have THAT table
They whine when they're sat

I will eat it
If the chef can fry it
Just water with lemon
I'm on a diet!

You were such a good waiter
A nice complement
Then you pick up the tip
And it's eleven percent

Serving and smiling
Taking care of their needs
Look there, ahead
I think I see weeds

You made it through
Pulled your way out
Waiter, this has cheese
I want it without

Waa waa waa
The three year old cries
There's too much salt
On the little, snotty-nosed, ugly, sticky bastard's fries. Shut up kid

Hey, I am sorry
About that last verse
The meter was off
And I let out a curse

After all that
We let out a smile
Outside for a smoke
Be back in a while

Unsalted fries
And now he's content
And that table there
Twenty-five percent!

The guy with the burger
You fixed it, no cheese
And the new deuce that sat
Said thank you and please

Everyone's happy
Things are alright
The worst of it's over
Making money tonight

The last table's done
And the sidework is too
Round up the coworkers
It's out for a brew

You sit and sip
And laugh with the crew
Complain about your night
And they do do

Now let's all think
And make a confession
Deep down inside
We love this profession!

Posted by TommyBoy23


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