PATRICK C. HAEFNER

Diplom-Kaufmann (TU), AMSEC-Master, Leading Knowledge Management Expert

POSITION:
Project Manager & Partner IT/Business Consulting ALTRAN GROUP (ALTRAN GROUP)

COMPETENCIES:

Information/Knowledge Management (KM):
Information/Knowledge Management Strategy and Architecture
Knowledge Mapping (Case For Action), Auditing, Design, Implementation
Integrated KM Suites: Lotus Notes and other KM-Products (Verity etc.)

E-Business/E-Commerce:
E-Business/E-Commerce Strategy, New Business Model Development
E-Business/E-Commerce: Organization, Process and Value Analysis
E-Commerce-Design and Implementation

Customer Relationship Management (CRM):
CRM-Strategy Development and Concepts
Database Architecture, CRM Systems/Enterprise Integration
Helpdesk and Customer Care Center Planning, Design & Implementation

Business & Process Consulting:
Organizational Analysis and Business Process Redesign (BPR)
Business Driver Models (Balanced Scorecard, Controlling Tools etc.)
Change/Transformation Management, Coaching

Strategy Consulting (Top Management Consulting):
Strategy Analysis, Market Analysis & Studies, Strategy Selection
Due Diligence, Mergers & Acquisitions Consulting, SBU-Planning etc.

Project Management (Overall Project Life-Cycle):
Various IT and Business/Strategy Consulting Projects, various Customers
From Presales, Economic Justification and Planning to Turn-Key Solutions

INDUSTRIAL SECTORS:
Advertising/New Media
Automotive
Banking & Insurance
Energy/Multi Utility
High Technology/Electronics
Manufacturing & Retail
Pharmaceutical
Research & Development

CUSTOMERS:
Bank Für Arbeit und Wirtschaft (BAWAG), Baumax Schömer Group, Bausparkasse Schwäbisch Hall, Boehringer Ingelheim, Burgenländische Elektrizitätswirtschafts-Aktiengesellschaft (BEWAG), Daimler-Chrysler, Deutsche Bank Group, Egger Group, Heinrich Hertz Institute (HHI), Honeywell, IBM Corporation, Lotus Development Corporation, Oberösterreichische Versicherung (OOEV), PRTeam Berlin, PSI AG, Sanochemia, TUBUS

PARTNERS:
Technische Universität Berlin, FH Joanneum Graz, Hochschule Sankt Gallen, George Washington University Washington DC, IBM/Lotus Institute For Knowledge Management

EDUCATION:

Academic Studies:

Diploma Of Business Administration & Management (Diplom-Kaufmann, Betriebswirt TU), Technical University (TU) Berlin, Germany
ERASMUS Program, LUISS University Rome/Italy (Duration: one Year)

Specialization:

Finance & Controlling, Marketing, Organization and Ergonomics
Post Graduation:

AMSEC-Master Post-Graduate (Alliance of Management Schools of European Capitals)

LANGUAGES:
German (Mother Tongue)
English, French, Italian, Spanish

LOCATIONS:
Vienna/Austria (current), Berlin/Northern Germany, Nuremberg/Southern Germany etc. You define our next location!

CONTACT:

Are you interested in Knowledge Management? Do you want to learn about the Future Readiness Assessment Portfolio (FRA®) and my FRA Research Programme especially for Small and Medium Businesses (SMBs) or other Consulting Areas/Competencies? Please feel free to contact me by e-mail!

Please send me an e-mail to: office@patrickhaefner.com