DAVID ROMAN

xxx Franklin Avenue • Stratford, CT xxxx • (xxx) xxx-xxxx • (xxx) xxx-xxxx • dromanxx@yahoo.com

SUMMARY:

More than seven years of infrastructure architecture and leadership in Information Technology. Proven ability to direct successful teams and provide infrastructure solutions that meet the needs of clients. Adept at development (and deployment) of storage area networks, thin computing environments, datacenter consolidation, outsourcing, and virtualization. Experienced with international projects (from inception to launch) and team management with strong budget and resource management skills. Proficiency in contract (and vendor) negotiation, client relations, cost reduction, strategic planning.

PROFESSIONAL BACKGROUND:

Service Delivery Analyst for a worldwide manufacturer and marketer of tools. I was recruited to carry out a complete reorganization of their troubled IT department. I supervise Stanley Technical Services’ (STS) global Enterprise Operations Center (EOC), which performs level 1 monitoring of Stanley (and its subsidiaries) server environment as well as level 2 server support.

• Analyze existing processes and systems, and identify areas for change. Developed and implemented sweeping changes to existing processes and standard operating procedures, system architecture, vendor contracts, and departmental function.

• Managed outsourcing of monitoring and alerting to an off-shore vendor to resolve the existing attrition rate.

• Assess remote sites and existing infrastructure in place by creating reporting metrics (Dashboards, Scorecards, Trends, etc) that assist with future decisions required (i.e., backup and recovery of data, retention policies, etc). Monitor and evaluate IT service capacity for customer demand (or usage).

• Work with Project Management Office for production implementations of new applications for Stanley subsidiaries. Establish operating agreements, processes, and service levels required to deploy each IT service.

• Develop Services Catalog and promote it throughout the organization using surveys and existing relationships with directors and business leaders.

• Develop and insure proper incident, problem, and change management. Host daily meetings for incident and problem management workflow. Participate in the Change Management process for all infrastructure-related changes to the environment.

• Create financial models for analysis that illustrate staff utilization rates, and costs associated with the infrastructure (i.e., Heating, Cooling, and Power costs).

IT Architect (and acting Project Manager) for Pearson – an international media company with world-leading businesses in education, business information and consumer publishing; with more than 29,000 employee based in 60 countries. I was initially recruited to mentor the IBM team leads for Intel and UNIX server environments. I remained on the engagement as an architect to draft the technical solutions for all IBM/Pearson contract addendums. I also managed the implementations and deployments of all solutions over $100,000.00 while leveraging the existing delivery teams as resources.

• Provided technical infrastructure solutions that met Pearson’s business productivity needs while remaining under budgetary constraints (i.e., Server Consolidation and virtualization with VMware, Microsoft Exchange 5.5 to Exchange 2003 Storage Configuration, Data centralization with SAN technology, etc.)

• Participate in IBM’s procurement/ordering process, managed vendor relationships for all hardware (IBM, Sun, Apple, Symantec, Group Logic, VMware, Microsoft, etc.)

• Managed midrange-system solutions during transition and assisted the delivery teams with technical expertise for new technologies that each solution introduced.

• Assist Service Delivery Managers with team lead training and new hires and conduct budget forecasts for server consolidation projects.

• Provide 3^rd level support for VMware, IBM’s TotalStorage product line, and IBM xSeries hardware (as needed) to maintain high levels of customer satisfaction.

Team Lead for Campbell’s Soup – it was the first IBM Global Services contract to utilize strategic outsourcing of information technology. Campbell’s Soup also outsourced their Godiva and Pepperidge Farms IT infrastructure to IBM as well. I was recruited to perform a simultaneous migration and consolidation of their infrastructure environments into a remote IBM datacenter – Vmware ESX Server for virtualization of their mail environment and development. After project completion, I remained on the contract as a team lead for delivery of IT services.

• Support of over 150 servers located in Camden and Southbury.

• Provide Leadership for a team of six people, three of whom are in a remote location (Camden, NJ). I provided documented reviews for each employee, salaries were reviewed for adequate compensation and bonuses based on performance, career developments for each employee were also a responsibility in this role.

• Assist as Project Manager for Intel-based server migrations – included budget forecasting, financial analysis, resource allocation assessments for transition and on-going support, etc.

• Responsible for the architectural designs of all IBM/Campbell’s infrastructure needs to better drive the business.

• Design and Re-define process flows for contract transitions and deployment within IBM.

• Develop Rapid Deployment methods for mass Server OS imaging on differing hardware

ADDITIONAL EXPERIENCE:

IT Specialist and Backup Team Lead, IBM Global Services, Southbury, CT

Citrix Metaframe Specialist, IBM Global Services, Southbury, CT

TECHNICAL SKILLS:

Operations Systems: Windows 95, Windows 98 SE, Windows 2000 Server/Advanced Server, Windows XP Professional, Windows 2003 Server, Ubuntu Linux 6.10+ Desktop and Server

Tools and Databases: MS Project, MS Office (including Visio, FrontPage, Access, SharePoint), Lotus Notes 6.0+, MS Outlook, Extreme Z-IP, Tivoli Storage Manager, Symantec Backup Exec, Symantec Net Backup, MS Visual Studio, FrontRange HEAT, mySQL, PHPMyAdmin, Perl, VMware ESX Server 2.5.3+ ( 3.0 Beta), VNC Server, PC Anywhere, Acronis TrueImage, Symantec Ghost, Citrix Metaframe XP (some Presentation Server), MS Internet Information Systems

Networking: TCP/IP Networking (Server-Side), Storage Area Networks (Brocade and IBM DS4000 series), SOHO Firewalls, Routers, and Switches.

Hardware: IBM System X, HP Proliant, Dell PC (and laptops)

Languages: Visual Basic, C/C++, Perl, PHP, XML, HTML, Javascript, Windows Scripting (WMI), Kix

EDUCATION AND TRAINING:

Project Management Fundamentals and PMP Exam Prep, Villanova University, 2004

Microsoft Certified Systems Administrator in Windows 2000, Connecticut Computer Services, 2001

Microsoft Certified Professional, Windows NT 4.0, 2000

IBM Netfinity/x-Series clustering technologies, IBM Learning Center, 2000

BS in Computer Science, Fairfield University, 1999

AS in Mathematics, Fairfield University, 1999

AS in Philosophy, Fairfield University, 1999

ADDITIONAL INFORMATION:

Bi-lingual in English and Spanish

Voluntary computer instructor at Kingdom Life Community Resource Center