Before we begin team presentations...
- - In doing this first team assignment,
- - What have you learned- -
- - Benefits discussed in TOOLKIT- -
- - Is your team stronger- -
- - Did conflict emerge- -
- - Please use your experiences to let me know what's going on: BARS
Relax… You're among friends
- - How to give feedback
- - Feedback sheets will be used in class for future presentations
- - Please them yourself in planning
- - Keep copy with your class records
How did you do- -
What would you do differently- -
- - Style- -
- - Pacing- -
- - Reaction to audience- -
- - Rapport- -
Team Building Toolkit, Part 2
- - Team decision making, problem solving
- - Evaluating and rewarding team performance
- - Training
Ch. 5: Team Decision Making
Questions
- - What are:
- - NGT
- - Fishbone diagrams
- - Pareto charts
Acme Pen Co. case analysis
- - Mike:
- - Packing materials
- - Joan:
- - Decides which people to downsize
- - Paula:
- - Wants open discussion, brainstorming
- - Kurt:
- - Wants to finish process ASAP, wants to downsize
Emergent problems, using NGT:
Nominal group technique
- - Packaging problem causing defects
- - "Bad" management in a rush
- - Too many people in department
- - People with family obligations
NGT initial rating,
using (1/2) + 1 rule
- - A. Packaging
- - 3 + 2 + 1 = 6
- - B. Management
- - 2 + 2 + 3 = 7
- - C. Top Heavy
- - 1 + 1 + 0 = 2
- - D. "Family" salaries
- - 0 + 0 + 3 = 3
Cause and Effect Diagrams
- - AKA Fishbone diagrams
- - AKA Ishikawa diagrams
- - after inventor, Kaoru Ishikawa
- - Used for studying processes, situations
Pareto chart:
Decision Tools foster
CONSENSUS
- - Why is this desirable- -
- - How do you know when you have reached consensus- -
- - Why is consensus sometimes a problem- -
You've reached consensus when...
- - Find proposal acceptable enough that all members can support it.
- - NO member is against it.
Consensus is NOT…
- - Unanimous vote
- - Majority vote
Costs of Consensus:
- - Time
- - Full participation
- - Listening, persuasion skills.
Ch. 6: Team Evaluation Questions
- - Why do methods have to differ- -
- - Individual versus team-based
- - Recommended techniques- -
Measurement challenges- -
Jot down (3):
- - Hard to focus on PROCESS of team membership
- - Manager may not KNOW employee
- - Timing issues
- - Tied with compensation decisions, may prevent digestion of feedback
- - Bias
- - Varying and unclear performance standards
Some ideas to overcome problems:
- - Multiple ratings from:
- - Peers,
- - Customers,
- - Self
- - Team leader
- - Management
Other ideas:
- - Focus on:
- - Process Issues
- - Outcome Issues
- - Reward the TEAM:
- - Gain sharing
- - Profit sharing
Ch. 7 : Training Teams
- - What's different about THIS kind of training- -
- - What have YOUR experiences been- -
- - Unique characteristics of trainers- -
In your teams:
- - Take teambuilding techniques to your organization
- - Assume PERFECT receptivity
- - 15 minute training plan
- - 3 simple steps to building a team
- - In your department or work group
