TOM PRESLEY 125 Lost Lake · Florence, MS 39073 · (601) 845-8488 · (601) 260-8860 mobile · Tom@newtec.cc PROFILE · Over 10 years’ experience in Quality Assurance and Materials Management in military and ISO-certified manufacturing environments. · Solid knowledge of ISO 9000/QS 9000 best practices; experience designing and delivering training on Quality Assurance, TQM, Process Improvement, and Safety for ISO certification. · Broad knowledge of production planning, materials handling, and information systems employed in heavy manufacturing environments. · Strong technical skills with experience implementing computer software and hardware. · Excellent interpersonal, presentation, and customer service skills. · Hard working team player always willing to go extra mile to achieve team goals. PROFESSIONAL EXPERIENCE WAFFLE HOUSE RESTAURANTS, Richland, MS 4/2001 - present Multi-Unit Manager · Managed up to 26 employees (wait staff and management) with responsibility for employee recruitment, training, evaluations, payroll, and scheduling, at multiple locations. · Consistently exceeded company benchmarks for sales, service, and employee retention. · Directed production planning, inventory management and adjustment, and purchasing. · Served as onsite System Administrator in a Windows 2000 Server environment; performed server setup and configuration, user administration, daily backups, and troubleshooting. NCS, Florence, MS 4/2000 - 3/2001 Systems Engineer/Business Analyst · Provided onsite and offsite technical consulting services (LAN design, disaster recovery, security planning, network analysis, and technical support) for a variety of business clients including Consultrix Technologies, Time Warner Cable, Acme Computer, and others. · Gathered and analyzed technical requirements and installed, configured, troubleshot, and repaired network hardware and software in multi-protocol environments using Windows NT/2000 Server, Citrix MetaFrame, Cisco switches/hubs, Cat 5 cabling, MS Access, etc. · Performed quality assurance inspections and documentation of networking infrastructure. · Trained users and junior technical staff on a variety of software, hardware, and peripherals. GENERAL MOTORS, Brandon, MS 4/1999 – 4/2000 Regional Quality Engineer/Claims Supervisor · Recruited to administer all claims arising from GM’s Southeast Region quality program, for manufacturing plants in Texas and Michigan. Hired on 1-year contract through Aerotek. · Served as sole person with authority to approve or deny all quality related claims within the region; saved $6.3 million in unwarranted claims. · Managed 2 contract QA staff: a quality technician and a quality auditor. Worked over 80 hours a week; after contract completion, GM needed to hire 3 people to perform my duties. · Traveled extensively throughout the region (Birmingham, Flint, Little Rock New Orleans, Memphis) to administer GM’s quality program and to perform independent quality audit inspections. · Inspected and analyzed defective parts and reviewed schematics to establish cause of failure; referred especially complex analysis to QA management team in Flint. · Supported materials operations including planning, scheduling, purchasing, material/inventory control, supplier interface, orders, and releases. Also, assisted in the setup and planning of logistics in the shipping lanes for this region. · Developed improved inventory cycle count review techniques for the control of quality, reliability, claims, and safety. · Managed relationships with various external parties and served as primary liaison with dealerships on issues relating to quality assurance claims. · Utilized an IQS integrated quality management system for documentation and control related to ISO 9000/QS 9000. Developed documentation, which was incorporated in GM’s ISO 9000 best practices manual. · Trained GM employees and advised system administrator on the use and administration of GM’s proprietary Warehouse Inventory Management Software database and other systems. · Delivered management reports and presentations on the Inventory Claims/Quality system. NCS, Florence, MS 8/1997 – 4/1999 Systems Engineer/Business Analyst · Configured, installed, tested, and maintained hardware and software products and peripherals for various clients on a contract basis while completing college education. · Performed component level troubleshooting and repairs on PCs, servers, and peripherals. · Provided user training and technical support on hardware, software, and network products. RADIO SHACK, Jackson, MS 9/1996 – 9/1997 Sales Manager · Took over a failing store with lowest daily average sales in region; tripled store volume (and made it profitable) by cold calling local businesses to create new accounts and market store products. Store was so successful, Radio Shack decided to invest in a new building. · Managed 6 sales employees and directed customer service, accounts receivable, shipment processing, and purchasing. · Coordinated and implemented sales and merchandising inventory control programs. · Received an award for personal sales volume. TRILOGY COMMUNICATIONS, Pearl, MS 1988 - 1996 ISO-9001 certified manufacturer of cabling and other media for wireline and wireless networks. Quality/Materials Supervisor · Served in a variety of hands-on quality analysis and roles involving injection molding, management of the recycling systems. · Managed the Quality and Claims Processing departments; directed inventory analysis, standardization, procurement, performance analysis, quality control, customer service, and administrative functions to ensure that quality objectives were achieved consistently. · Developed control systems and metrics that accurately measured progress and identified potential problems in sufficient time for corrective action to be taken. · Achieved ZERO downtime under watch and best quality record by reading and understanding computer systems and data that controlled the production line to determine when the production would come under stress after running 24/7. · Led a cross-functional program management team tasked to accomplish various program objectives; managed planning and control activities for assigned programs within budget. · Acted as primary customer contact with responsibility for ensuring satisfaction and continued business. Coordinated proposal development and directed customer support. · Developed and implemented training programs for Quality Assurance, Process Improvement, and Safety related to ISO 9001 certification. Worked up to 80 hours a week while preparing for ISO 9001 registration. · Reviewed and monitored processes and procedures to ensure that ISO 9001 certification were maintained in the materials area. Kept abreast of product mix, customer scheduling, manufacturing requirements, and inventory reduction issues. · Performed computer analysis and inspection of various network connectivity products. · Oversaw computer setup, production, testing, and quality control of raw product. Performed computer analysis and visual inspection of coaxial cable used in the CATV and broadband industry; used micrometer, spectrometers, and various other tools. US ARMY, Various Locations 1988 - 1996 Supply/Logistics/Communications Officer · Managed inventory, performed quality audits, and moved materiel by land, air, and sea (logistics). Oversaw unit requisitions and documentation. · Performed HAZMAT control as a Nuclear Biological Chemical (NBC) warfare specialist. · Managed millions of dollars in communications equipment. · Secret Clearance – inactive. TECHNICAL SKILLS & TRAINING Microsoft Certified Professional Advanced Training and experience in software/hardware/network systems, Microsoft applications, operating systems, networking protocols, office productivity, and database applications. Experience implementing and supporting Microsoft Windows NT/2000 Server, Workstation, and various other Microsoft products. EDUCATION MILLSAPS COLLEGE, Jackson, MS Bachelor of Science in Environmental Geology - May 1998 Ranked 6th nationwide in chemistry