Consumer Protection!
This is NOT what the customer paid for.
When I bought a sofa-hide-a-bed, I did not expect them to hide the mattress on me!
A sofa-hide-a-bed was delivered to me without a mattress inside and it took a court order to get the mattress delivered.
Since consumer durables are purchased less often than nondurables, the probability of being "ripped-off" increases.
Fool me once, shame on you.
Fool me twice...I don't think so.
They lost a customer...
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