• Know what you want your team members to do.
• Make sure they know what you want them to do.
• Train them on how to do it.
• Motivate them to want to do it.

Anda menpunyai pekerja yang memahami apa yang sepatut mereka lakukan, mengetahui cara melakukan kerja dan berkemahiran tinggi. Masalah utama ialah mereka tidak mahu menyiapkan kerja. Di bawah ini aku senaraikan cara untuk motivasi mereka.
 

• Know your people, keep a journal on what you learn about each of them- goals, strengths, weakness, progress and daily activities.
• Meet your people one-on-one to discuss obstacles, how their week ahead isshaping up.

People tend to concentrate more on their failures than on their successes and on their weaknesses more than their strengths. This induces self-doubt. When this occurs, don't commiserate with them : help them look for solutions. Look for positive things to promise people for and remind them of the good days they're had.