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Benjamin Adam Younkins
318 Mueller Ave, Apt 3
Crafton, PA 15205
(724) 664 - 4005
benyounkins@yahoo.com
http://www.geocities.com/benyounkins
Education
Bachelor of Science, Computer Science with Minor in Business Management
Graduated - May 2001
Wheeling Jesuit University Wheeling, WV
3.475 GPA
Experience
Helpdesk Technician
06/04 – 08/04 Mellon Financial Group Pittsburgh, PA
* Administrating accounts in Active Directory, Exchange, and mainframe
* Nationwide phone and remote control support for end users
Deskside Support Specialist – 2nd Level
01/04 - Now GlaxoSmithKline / Xerox Global Services Pittsburgh, PA
* Upgrading users from Windows NT to XP while support both OS’s
* Supporting iPaqs, Palms and Blackberry devices in Lotus Notes environment
Helpdesk Technician
05/03 - 01/04 Medrad, Inc. Pittsburgh, PA
* Active Directory administration, some MS Exchange and SAP
* Computer images built and rolled out, printers maintained
* Install & some support ClearQuest, SAP, ProductCenter, Business Engine
* 90%+ satisfaction rating on follow-up surveys
* Responsible for tape backup and transactions with off-site storage
Contractor, various short assignments
11/02 - 5/03 Manpower and Associates Pittsburgh, PA
QA Tester for Windows XP Migration
08/02 - 9/02 Mellon Financial Group Pittsburgh, PA
* Break/fail tested legacy software in XP environment
* Submitted software with installation specs to InstallShield
* Participated in software pushes over SMS and Active Directory
Helpdesk Contractor
04/02 - 07/02 FedEx Ground World HQ Coraopolis, PA
* Imaged, configured and installed over 200 computers in one month
* Received contract extension due to exemplary work
* Worked 2nd & 3rd tier technical support across nationwide network
Helpdesk Technician (Internship)
09/99 – 05/00 NASA National Tech. Transfer Center Wheeling, WV
Helpdesk Skills
- Applications Supported:
Windows NT/2000/XP, Microsoft Office & Outlook, Active Directory,
Visio, Lotus Notes, Internet Explorer, Netscape, SAP, some Linux
- Environments Supported:
Small (~100 employees) & Large (5000+); Governmental & Corporate;
Users supported face-to-face, via telephone, & remote computing
Development Skills
- Programming Languages:
C/C++, HTML, JavaScript, CSS, OpenGL, ASP, SQL
- Developmental Applications:
Adobe Photoshop, Borland C++, Macromedia Dreamweaver (
geocities.com/el_benito)