• 1979(2522)-1985(2528)
  Primary School: Wat Mutchuntikaram
• 1985(2528)-1988(2531)
  Secondary School : Wat Khemaphirataram
• 1988(2531)-1991(2534)
  High School : Yothinburana School
• 1991(2534)-1994(2537)
  University: Kasetsart University
• 1994(2537)
  In Japan: Tokyo University

• 1991(2534) : Waiter
  Caress Pub & Restaurant
• 1992(2535) : Banquet
  The Dusit Thani Hotel
• 1993(2536) : Sale Representative
  Household System Co.,Ltd.
• Friendly to serve all clients with sincerely
• Serving and advise all menu and cocktail to all clients
• Responsible for job duties
• Patiently with all situation occurred
• Adaptation for various community
• Highly class setting table experience
• Work hard during peak seasons
• Reception for High royalty duties
• Well study product, Sale strategy
• Direct sale with knock-door style to client
• Team building and team activity for push up the target
• Collect money from client directly and proceed to account staffs
• Punctual for work and job duties
• Systematic sale strategy
• Learn easily all skill from manager

• 1994(2537)-1996(2539): Sale & Tour Leader
  Gemini Travel Co.,Ltd.
• 1996(2539)-16SEP01 : Senior Sale & Tour Leader
  Roongsarp Holiday Travel Co.,Ltd.
• 17 SEP 01 – Present: Customer Services Supervisor
  Turismo Air Services Co.,Ltd.
• All round communication skills, liaising with staff at all levels and working closely with management.
• Maintaining all correspondence in English.
• Developing and maintaining good client relationship.
• Developing and maintaining good supplier relation both in Thaland and overseas.
• Providing general travel information on overseas destinations eg. Recommending hotels and places of interest to both Thai and foreign clients.
• Involves the use of analytical, investigative and problem solving skills to develop itineraries for proposal to clients.
• Providing travel arrangements/ fulfilment form complex multi-destination holidays to simple last minute emergency hotel bookings.
• Checking availability and making on-line reservation with various supplier reservation systems.
• Providing general information on visa requirements and fees.
• Arranging visa issuance for clients.
• Part of a team editing the monthly company newsletter for clients.
• Preparation of monthly sales revenue reports.
• Supervision of Official staff.Also responsible for their training and development.
• Consulting with my staff and Solving any problem who I have to responsible for.
• Effective time management and organisational skills to work to budget of clients.
• Develop and implement strategies to identify global savings opportunities and ongoing process improvement.
• Assist our corporate for supplier negotiations.
• Communicate services/products and industry developments.
• Present performance review to measure performance and evaluate success of travel program
• Ensure all contractual agreements are met with our corporate.
• Evaluate solutions with F.I.T market
• Ensure that VIP’s need are fully understood and communicated to operations staff for implementations
• Review performance processes and measurements on a regular basis
• Interpret management information-identifying trends and opportunities for additional cost savings
• Co-ordination and communication of Corporate’s service standards and financial arrangements
• 24 hours assistance for All clients needed.
• Communication co-ordination with the Reginal Account Manager for Clients
• Communication co-ordination with Client counterparte
• Ensure travel policy compliance by Travellers
• Consolidation, control, and analysis of management information
• Collective collection focus in groups
• Training seminars for staff who joining with the company
• Marketing for Corporate and Collective clients
• Selling and Biding for a new corporate client with the highly technology presentation
• Comparing price and our product with other travel agency and report to management
• All Operation and management for F.I.T,Collective and Incentive with full responsible for 1^st Step till last Step
• Counter sale for selling all company products direct to all clients who visited.
• Conference for Consortium with our travel agent that we have well connection.
• Educating and Updating all routing and all product by consulting to our supplier,elder tour leader,Internet,Travel magazine,Newspaper,Travel Book etc.
• Well Pre-work plan before lead the group to travel and all recheck detail of Itinerary,time,date,restaurant,place of visit,activity on the way,
• Solving all problem by face all case that unexpected case happened with good benefit for both company and client
• Report for all expenses during the trip to management with the honesty and reason
• Briefing all destination to all staffs with the update details
• Creating all series with ticketing manager for pre-reservation seat protection
• Creating and updating in-house website for easy use and search all information to client
• Hacking procedure protection from unknown clients

• 1988(2531) : Nursing Program
  The Military Department
• 1989(2532) : Radio Program
  Bangkok Training Center
• 1997(2540) : Travel Agent Education Series
  Australian Tourist Commission
• 1998(2541) : Tourist Guide Course
  Silpakorn University
• 1998(2541) : Management Skill for People
  Chularongkorn University
• 1999(2542) : Basic Ticketing & Tariff Course for BSP Agent
  Thai Airways International
• 1999(2542) : Basic Reservation Amadeus Global Travel Distribution
  Thai Airways International
• 1999(2542) : Universal Energy Treatment & Spriritual Human Yoga
  Prof.Dr.Loung Minh Dang,Ph.D.,D.Sc.
• 2000(2543) : Advanced Ticketing & Tariff Course for BSP Agent
  Thai Airways International
• 2001(2544) : Car & Hotel Amadeus Global Travel Distribution
  Thai Airways International
• 2001(2544) : Canada Special Training Course Level 2
  CanadianTourism Commission
• 2001(2544) : Kiwi Expert Agent Training
  Tourism New Zealand
• 2001(2544) : Australian Specialist level 1 - 3
  Australian Tourist Commission
• 2002(2545) : Professional Web Designer
  NetDesign,Internet and Design Institute
• 2003(2546) : Hacker Protection procedure
  Siam Plus Institute

@ REFEREES

1. Mr.Supachai Tanphan
Manager
Chai Tour Co.,Ltd.
Tel:01-8550155 , 02-2128431-2