Engineering Management

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WEEK 16: CONTROLLING:

Sections: Introduction | Standards | Cycle

Introduction to Controlling

Definition. Controlling is the process of measuring current performance and guiding it toward some predetermined goals. It can also include checking existing actions against some desired results determined in the planning process.

Elements. The elements of control are as follows:
1. Goal. a predetermined goal, plan, policy, standard, norm, decision rule, criterion, yardstick.

2. Quantification. The means of measuring current activity.

3.Appraisal. The means of comparing activity to criterion.

4. Corrective Action. The means of correcting, or rectifying, current activity to achieve desired result.

Sections: Introduction | Standards | Cycle

Standards

Characteristics. Standards should be
1. Observable - determine if an employee used a skill or behavior or see its direect result. e.g., a report or a tally sheet.

2. Controllable - direct influence over the work that is to be done. Focus on elements that the employee can control.

3. Realistic right balance: too high means it discourages persons from even trying, too low and it takes away challenge for the job.

4. Understandable - specific, clear and concise in terms of the results (what) and the behavior (how) expected.

Sections: Introduction | Standards | Cycle

Performance Management Cycle

Cycle.
1. Setting Performance Expectations, involves standards setting of job objectives and requirements.

2. Discussing Performance Expectations, includes meeting with ratee. Standard setting should involve the rater and the ratee. Involvement is commitment.

3. Performance Tracking and Feedback, consists of monitoring as well as on-the-spot evaluations and feedback.

4. Conducting Performance Assessment, the comparison of expectations and requirements with the ratee's actual job performance by the rater.