Engineering Management

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WEEK 19: CONTROLLING: FEEDBACK

Sections: Introduction | Joharry's Window | Counselling

Introduction

Definition. Feedback is relaying the measurement of performace back to the individual or ratee so that action can be taken to correct the variance.

Factors.
1. Proximity - nearness in place, time or relation.

2. Immediacy - preceeding without lapse of time.

3. Specificity - preciseness, conciseness.

4. Authority - done by immediate superior.

Sections: Introduction | Joharry's Window | Counselling

Joharry's Window

Johari

Definition. Designed by Joseph Lufts and Harry Ingham to explain feedback under the influence of social growth. The Public Arena is what self and others know about our own person. Blind Spot is what others know, but one doesn't know personally. Facade is the window where you know something but others don't know. The Unknown is what others and oneself doesn't know. The best combination of Joharry's window is that the largest portion should be the Public Arena, whereby the three other windows would be smaller in size, respectively.

Sections: Introduction | Joharry's Window | Counselling

Counselling

Definition. Counselling is a one-on-one conversation to help subordinates cope with problems that upset them.

Factors. Counselling are effective when there is the tone of confidentiality and openess; absence of judgmental statements; and sharp focus on problem or situation.

Situations. Counselling is employed when any of the following are observed:
1. Mood change. including quarrelsomeness and irritability.
2. Performance Sag.
3. Accident-proness
4. Touchiness. - resentment against criticsm and suggestions.
5. Trouble-making.
6. Fatigue.
7. Drug-dependency. including other substance use or abuse.
8. Conflict. specially with other employees with the team or work force.
9. Health.
10. Finances.
11. Family Difficulties.

Steps.
1. Awareness of Need identify the problem through personal symptoms affecting the job which could lead to company loss, e.i., marital (problem) shown by being emotionally upset (personal) thus often times come in late or is absent (job) which could lead to quitting (company loss) his job.

2. Trigger / Signal employee specifically ask for help or you personally take the initiative.

3. Counselling Approach
a. Informal - non-directed, free-flowing session, without taking sides.
b. Formal - directed means, focused on the problem or situation.

4. Technique.
a. Consider the factors
b. Pinpoint the problem
c. Get acceptance
d. Help