MT GRAVATT TRAINING CENTRE INC.

Certificate 3 in Business Administration

BSBCMN310A

This unit covers the skills and knowledge required to identify customers' needs and monitor a service provided to customers.

In order to complete this unit you will be required to:
 

• Complete the Converting Calls to Customers training here first
• Complete the training at this link including the assessment items required
• For a print out (in MS Word format) of the assessment items - click here

For a full description of the Elements of Competency and Performance Criteria for this Unit refer to this link at the National Training Information Service