OBJECTIVE

EXPERIENCE

EDUCATION

SKILLS

RELEVANT COURSEWORK

Seeking a career in network engineering & to achieve professional growth

 

 

2001-Present                          Horizon Blue Cross & Blue Shield                                      Newark, NJ

 

                  Systems Analyst Consultant

 

Siebel Technical Team Responsibilities

 

*        Siebel (E-Business) support for all Horizon BCBSNJ locations

*        Provide Horizon BCBSNJ Vendors Siebel support including partial network support

*        Setup & configure Production, Training, & Universal Acceptance Testing environments

*        Write/Design test & implement scripts & strategies

*        Create & update Horizon IS Helpdesk Siebel (E-Business) installation & troubleshooting manual

*        Setup & conducted Siebel (E-Business) Presentation (Training for the Horizon IS Helpdesk)

*        Create, package, test & distribute installation jobs to over 3000 workstations

*        Manage monthly Siebel (E-Business) client upgrades throughout all Horizon BCBSNJ locations

*        Coordinate with Technical Team to notify Helpdesk & user community prior to mass file distribution

*        Collaborate with Senior Business Analysts configuring users in the Siebel database

*        Provide Desktop Support for Siebel Senior Business Analysts & Application Development Team

*        Collaborate & facilitate vendor implementations into our network, Atlanticare & Magellan Health

*        Document and implement Siebel client version Roll Back in the event of a Production issue

*        Serve as a Liaison between the Helpdesk, Business, Application Development & Technical Teams

*        Attend Siebel Best Practices Meetings to discuss future Enterprise wide releases & deadlines

*        Create & run client distribution reports Enterprise wide

*        Distribute & provide support for SMA (Sales, Marketing & Automation) new version releases

*        Collaborate and facilitate with App Dev Team network stress testing for Siebel “fat” client application

 

 

Information Systems Management/Desktop Support Responsibilities

 

*        Package & run jobs including creating collections, policies and reports through the following

            Altiris Express Notification Server Solutions:

ü       Altiris Express Configuration

ü       Application Metering Solution

ü       Application Mgmt Solution

ü       Asset Control Solution

ü       Carbon Copy Solution

ü       Deployment Solution

ü       Inventory Solution

ü       SW Delivery Solution

ü       Patch Management Solution

*        Provide excellent phone & field customer service, desktop support including VPN support.

*        Involved in the management of the Ethernet Migration Team Project

           -Converted all token ring workstations and printers at all BCBSNJ locations-

*        Setup, configure & troubleshoot all in house software, Lotus Notes, MS Office, etc.

*        Setup, configure & troubleshoot network laser printers, hardware, software & print que’s.

*        Write scripts to create automated installs, registry edits for images, desktops & laptops

*        Collaborate with Systems Management Team regarding complex network/desktop issues

*        Create and run inventory reports on all Enterprise wide workstations

*        Image desktops & laptops through the Altiris Deployment Server

*        Collaborated with Application Development Team for Stress Testing using Load Runner

*        Setup/configure/ troubleshoot employee PC training environments in local & remote training rooms

 

 

 

1998-2002                             Soccer Stuff                                                                     North Bergen, NJ

 

                  Network Systems Consultant

 

*        Administer Local Area Network; remotely manage, dial-up networking

*        Upgrade/install & configure multiple operating systems

*        Install, configure & troubleshoot hardware, i.e. network cards, sound & video cards, etc.

*        Create and manage local user accounts in addition train users

*        Manage shared network resources, i.e. share drives, folders, laser & ink-jet printers

*        FAT/FAT 32/NTFS partitioning, set user permissions

*        Migrated Peer to Peer to Windows 2000 Server based network

*        Created business web site in addition implemented and maintained Web Server to run the site

*        Image & add new workstations to the domain

 

 

 

 

2002-2002                                                Siebel University                                                      Newark, NJ

Siebel 7. Migration Training

 

 

2000-2001                                               Computer Learning Center                                        Paramus, NJ

Network Administration

 

 

1999-2000                                               Montclair State University                                         Upper Montclair, NJ

Computer Science

 

 

1997-1999                                               Bergen Community College                                       Paramus, NJ

Computer Science

 

 

 

 

*        LAN Administration               

*        Windows XP Pro/2000 Pro & Server

*        Altiris Express Notification Server

*        Windows 2000 IIS               

*        Terminal Services

*        Routing & Remote Access

*        File & Print Services

*        Siebel 6.0 & 7.5

*        Carbon Copy

*        Microsoft SQL Server 2000

*        TNG Software Delivery Option

*        TNG Asset Management

*        TNG Remote Control

*        MS Office 97 & 2000 Professional version

*        MS DOS, Windows 3.X/95/98/ME, NT 4.0

*        C++ & HTML Programming

*        Script Logic

*        Lotus Notes

*        Microsoft Outlook

 

 

 

*    Peregrine Service Center

*    Novell Client

*    Crystal Reports

*    Symantec PC Anywhere

*    Cisco VPN Client

*    WinBatch

*    Hyena

*    Avaya CentreVu CT Integration for Siebel

*    Shiva Access Manager

*    Norton Ghost, AntiVirus, Desktop Firewall

*    NetworkActive Sniffer

*    Visual Trace

*    NetMagic Pro

*    Load Runner

*    IBM Personal Communication

*    Image Plus

*    Citrix

*    Avaya CMS Supervisor v11

*    CompTIA A+ Certified Repair Technician

 

 

LAN Administration

 

Windows 2000 Server, NT 4.0 Server/workstation environments, Network topologies (star, token-ring, ethernet, etc.), TCP/IP, http, Ftp, IP classes/masks/subnets, Storage Area Network, PDC/BDC’s, Local and Global User Accounts/Permissions, Shares, Remote Access, Fault Tolerance (RAID), Terminal Services, Windows 2000 IIS, Routing & Remote Access, File & Print Services, DNS & DHCP Services

 

 

Desktop Operating Systems

 

Security, configuration, and compatibility of MS-DOS and Windows operating systems

IDE, SCSI, IRQ troubleshooting, FAT16/FAT32/NTFS partitioning

 

 

Microprocessors, Hardware and Peripherals

 

Motherboard configuration, Chipsets, chip sockets, buses and expansion slots, modems, network interface cards, Media types (twisted pair, coax, wireless), hard disk drives, RAM types, Scanners, digital cameras, CD-RW, Laser printers, etc.