OBJECTIVE

EXPERIENCE

EDUCATION

SKILLS

RELEVANT COURSEWORK

2001-Present                          Horizon Blue Cross & Blue Shield                                      Newark, NJ

                  Systems Analyst Consultant

Siebel Technical Team Responsibilities

        Siebel (E-Business) support for all Horizon BCBSNJ locations

        Provide Horizon BCBSNJ Vendors Siebel support including partial network support

        Setup & configure Production, Training, & Universal Acceptance Testing environments

        Write/Design test & implement scripts & strategies

        Create & update Horizon IS Helpdesk Siebel (E-Business) installation & troubleshooting manual

        Setup & conducted Siebel (E-Business) Presentation (Training for the Horizon IS Helpdesk)

        Create, package, test & distribute installation jobs to over 3000 workstations

        Manage monthly Siebel (E-Business) client upgrades throughout all Horizon BCBSNJ locations

        Coordinate with Technical Team to notify Helpdesk & user community prior to mass file distribution

        Collaborate with Senior Business Analysts configuring users in the Siebel database

        Provide Desktop Support for Siebel Senior Business Analysts & Application Development Team

        Collaborate & facilitate vendor implementations into our network, Atlanticare & Magellan Health

        Document and implement Siebel client version Roll Back in the event of a Production issue

        Serve as a Liaison between the Helpdesk, Business, Application Development & Technical Teams

        Attend Siebel Best Practices Meetings to discuss future Enterprise wide releases & deadlines

        Create & run client distribution reports Enterprise wide

        Distribute & provide support for SMA (Sales, Marketing & Automation) new version releases

        Collaborate and facilitate with App Dev Team network stress testing for Siebel “fat” client application

Information Systems Management/Desktop Support Responsibilities

        Package & run jobs including creating collections, policies and reports through the following

            Altiris Express Notification Server Solutions:

ü       Altiris Express Configuration

ü       Application Metering Solution

ü       Application Mgmt Solution

ü       Asset Control Solution

ü       Carbon Copy Solution

ü       Deployment Solution

ü       Inventory Solution

ü       SW Delivery Solution

ü       Patch Management Solution

        Provide excellent phone & field customer service, desktop support including VPN support.

        Involved in the management of the Ethernet Migration Team Project

           -Converted all token ring workstations and printers at all BCBSNJ locations-

        Setup, configure & troubleshoot all in house software, Lotus Notes, MS Office, etc.

        Setup, configure & troubleshoot network laser printers, hardware, software & print que’s.

        Write scripts to create automated installs, registry edits for images, desktops & laptops

        Collaborate with Systems Management Team regarding complex network/desktop issues

        Create and run inventory reports on all Enterprise wide workstations

        Image desktops & laptops through the Altiris Deployment Server

        Collaborated with Application Development Team for Stress Testing using Load Runner

        Setup/configure/ troubleshoot employee PC training environments in local & remote training rooms

1998-2002                             Soccer Stuff                                                                     North Bergen, NJ

                  Network Systems Consultant

        Administer Local Area Network; remotely manage, dial-up networking

        Upgrade/install & configure multiple operating systems

        Install, configure & troubleshoot hardware, i.e. network cards, sound & video cards, etc.

        Create and manage local user accounts in addition train users

        Manage shared network resources, i.e. share drives, folders, laser & ink-jet printers

        FAT/FAT 32/NTFS partitioning, set user permissions

        Migrated Peer to Peer to Windows 2000 Server based network

        Created business web site in addition implemented and maintained Web Server to run the site

        Image & add new workstations to the domain

2002-2002                                                Siebel University                                                      Newark, NJ

Siebel 7. Migration Training

2000-2001                                               Computer Learning Center                                        Paramus, NJ

Network Administration

1999-2000                                               Montclair State University                                         Upper Montclair, NJ

Computer Science

1997-1999                                               Bergen Community College                                       Paramus, NJ

Computer Science

LAN Administration

Windows 2000 Server, NT 4.0 Server/workstation environments, Network topologies (star, token-ring, ethernet, etc.), TCP/IP, http, Ftp, IP classes/masks/subnets, Storage Area Network, PDC/BDC’s, Local and Global User Accounts/Permissions, Shares, Remote Access, Fault Tolerance (RAID), Terminal Services, Windows 2000 IIS, Routing & Remote Access, File & Print Services, DNS & DHCP Services

Desktop Operating Systems

Security, configuration, and compatibility of MS-DOS and Windows operating systems

IDE, SCSI, IRQ troubleshooting, FAT16/FAT32/NTFS partitioning

Microprocessors, Hardware and Peripherals

Motherboard configuration, Chipsets, chip sockets, buses and expansion slots, modems, network interface cards, Media types (twisted pair, coax, wireless), hard disk drives, RAM types, Scanners, digital cameras, CD-RW, Laser printers, etc.