What is Faxaway?
How do I set up a Faxaway account?
How do I use Faxaway?
How much does Faxaway cost to use?
Are there any "set-up" or monthly charges?
What is a "monthly limit?"
What is a "prepayment amount?"
How long does it take to set up an account?
But can I try Faxaway first, for free?
So how do I test Faxaway?
Can Faxaway be used for broadcast faxing?
Am I charged for unsuccessfully-transmitted faxes?
How do Faxaway's rates compare?
How much text can I send in sixty seconds?
Can I send attachments with my e-mail to Faxaway?
Can I use a custom cover page for all my faxes?
Does Faxaway support extended characters?
With what kind of fax machines is Faxaway compatible?
Can Faxaway be billed to my Kallback account?
A. Faxaway is the premier, world-wide, low-cost, e-mail-to-fax service, enabling you to send faxes to any fax machine in the world from e-mail.
A. You can set up an account by registering by our Faxaway WEB page for quickest response. Point your browser to register
Faxaway accepts all major credit cards.
If you do not wish to, or cannot pay by credit card, you can either send a minimum $100 US dollar pre-payment to the below address, or pay via wire transfer.
Address:
International Telcom
ATTN: Faxaway
417 2nd Ave West
Seattle, WA 98119
Wire Transfers:
US Bank
1420 Fifth Ave
Seattle, WA 98111-0720
Acct: International Telcom #0017920208
Bank ABA #125000105
When sending cash to our bank account, specify in your wire that the wire is for Faxaway, and include your e-mail address. Also, we strongly recommend that you send to us your wire transfer advice to us by fax, so that we can recognize your wire quickly when it comes in. Please send your fax of your transfer advice to Faxaway Customer Care, on (1-206) 301-7500. This will greatly speed up the activation of your Faxaway account.
A. Compose an e-mail, then address and send that e-mail to FAXNUMBER@faxaway.com (country and city code included). When Faxaway receives your e-mail, it will open a telephone line to the fax machine that you designate, and send the fax away.
A. Faxaway charges for each fax in 6 second increments with a 1 minute minimum. You pay only for transmission time, based on our world-wide rates. Faxing to a fax machine in the United States would cost as little as $0.10.
A. No! None! You only pay for the cost of transmitting your fax to its destination.
A. A monthly limit is an amount by which your Faxaway account is usage-limited, on a monthly basis. For example, if you set up a monthly limit of $100, that means that in one month, you could send $100 worth of faxes and no more. Most people set up their Faxaway accounts with no limit.
A. A prepayment is a pre-paid charge that Faxaway takes from your credit card to allow you to send faxes. You authorize Faxaway to charge your credit card a prepayment amount of your choice (minimum amount $10). In this way, your Faxaway account will always work off of prepayments, and you will see charges in the amount of these prepayments reflected on your credit card statement, corresponding to whenever your credit card is charged. Obviously, we charge your credit card only when previous prepayments have been used up.
Back to TopA. Account creation takes anywhere from 24 to 48 hours upon receiving registration info during the weekday, and can take up to three days if sent during the weekend.
A. Absolutely. The first fax that you send is free. When you register for Faxaway, you elect a prepayment amount, and this amount is charged to your credit card. At the same time, we credit your account for an additional credit, equal to $5, less the cost of your first fax. For example, if before registering your first fax sent was a one-minute fax to the USA (which would cost $0.10 based on our rates), and if you chose a $10 prepayment amount when you registered, then we would charge your card for $10, and give to you an additional $5-$0.10=$4.90 credit, for a total of $14.90. Once you had used up this amount, we would then charge your credit card for another $10 prepayment (you can of course choose a different prepayment amount).
A. Simply Compose an e-mail and send it to FAXNUMBER@faxaway.com. Make sure to include the country code, city or area code, and fax number. You will receive a confirmation when the fax is successfully transmitted.
A. Absolutely. Using Faxaway's robust broadcast fax capabilities, users compose, edit and append an unlimited number of broadcast fax groups, containing individual names, companies, fax numbers and other data. Users give each broadcast fax group a unique name. Users take a document, and send it as an e-mail attachment to groupname@faxaway.com, where "name" refers to the unique name of the broadcast fax group. The document will merge with information from the broadcast fax group, before Faxaway sends it to all of the fax numbers in the broadcast fax group.
A. Absolutely not. Faxaway attempts transmissions of faxes a total of three times, before notifying you of an unsuccessful transmission, at which point you may try to send your fax again.
A. Faxaway is a service of International Telcom Ltd, which has one of the most competitive international rate structures available. Compare Faxaway's rates with AT&T, MCI, or other leading carriers.
A. On average, approximately thirty lines of text can be sent in sixty seconds, depending on the speed of the receiving fax machine.
A. Faxaway supports UUEncoding, MIME and BinHex for the sake of sending attachments. Faxaway supports the following attached document types: Microsoft Word, WordPerfect 5.X, Lotus Ami Pro,text files, bitmap files (BMP) and JPEG files. See the Faxaway User's Guide for more information.
A. Absolutely. You create a document in Microsoft Word, showing how you want your cover page to look (include graphics, special fonts, fields, headers, a letterhead, a signature, etc.). We will then attach this document to your Faxaway account, so that all of your faxes have a similar look. See the Faxaway User's Guide for more information. We charge $10 to your account to setup the letterhead.
A. Absolutely. Faxaway can handle the US ASCII character set. Faxaway can also handle the character set ISO-8859-1, which includes the characters used in most West European languages, such as accented letters, as well as foreign currency symbols. To be exact, this character set covers the following languages: Albanian, Catalan, Danish, Dutch, English, Faeroese, Finnish, French, German, Galician, Irish, Icelandic, Italian, Norwegian, Portuguese, Spanish, and Swedish.
A. Faxaway is compatible with all Group 2, Group 3 and CBF fax machines. Faxaway is not compatible with manual fax machines, or fax machines that double as telephone answering machines and fax machines.
A. Faxaway is not associated with Kallback and we do not exchange customer information with Kallback. As an existing Kallback customer, you would need register separately for Faxaway.
Copyright 1996, International Telcom Limited
Faxaway
417 2nd Avenue West
Seattle, Washington 98119 USA
Telephone: 1-206-301-7000
Toll Free:1-800-906-4FAX (1-800-906-4329)
Fax: 1-206-301-7500
Email: welcome@faxaway.com
http://www.faxaway.com
Faxaway is a service of International Telcom, Ltd.
Last Updated: Tue March 11 PST 1997