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Example List of Hierarchies
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| General Manager |
Executive Director
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| District Manager |
Chief Executive Officer
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| Regional Manager |
Vice President (Junior)
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| Head of operations |
Vice President (Senior)
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| Superintendent of Operations |
President
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Make a Higher Appeal:
Always find out whom to contact in order to register a complaint or answer questions concerning the goods or services provided by the seller! Many sites have multiple product and service contact options that may include: (800#s, tolled phone numbers, physical mailing addresses, P.O. Boxes, fax #s and e-mail addresses) just to name a few.
Furthermore they may designate a particular method of contact for a particular type of consumer concern. They generally keep the most immediate and convenient forms of communication reserved for sales, orders, and other income related issues, and reserve the more delayed and inconvenient forms of communication for the "consumer complaints" or "customer service issues". However there are other alternatives if you fail to get the customer satisfaction you are seeking from the seller.
"The Art of Complaining" is a great book if you want to learn what a letter of complaint should contain, http://www.productsservicesideas.com/complaining.html
The Better Business Bureau is a tremendous resource for registering complaints or looking for complaints registered against a seller. http://www.bbb.org/ The Better Business Bureau also maintains an online forum for help with consumer related issues. There, you are able to search for an online seller's compliance with BBB Online policies by checking to see if the online seller carries the BBB Online Reliability and Privacy Seals http://www.bbbonline.org/
It should be noted that the number of sites carrying or seeking to carry this seal is limited. Compliance is not mandatory but voluntary. The BBB Online checks to see that the seller maintains compliance and keeps reports of their compliance or failure to comply. The BBB Online does not assume the responsibility of the seller's failure to comply nor does it take any action if they fail to comply (beyond documenting the seller's failure to comply). The BBB Online provides you with a legitimate source of information about the sites claims concerning goods, services and warrantees.
Use, "The Federal Trade Commission's Consumer Complaint Form" at: http://www.ftc.gov/ftc/complaint.htm or the Office of the State Attorney General in your state or the state where the seller is located for information. Which can be accessed through the National Association of Attorney's General http://www.naag.org/ . This is a great resource for legal information concerning the laws governing the Internet and commerce, as well as registering a complaint.