RÉSUMÉ     Francis Perreault Senior Consultant CAREER PROFILE
M.Perreault is a Transactional Application Ergonomic Specialist. He design intuitive Graphic User Interface using User Centered Design (UCD) and valid the interaction by developing visuals prototypes. With more than 20 years in visual design and 10 years in web development Francis is a skilled and highly knowledgeable senior consultant. Based on an in-depth knowledge of usability concepts, he works well under pressure to create Multilanguage user-friendly interfaces and have proven his skills in HTML and CSS. The on-line version of this résumé including screenshots of the various designed interfaces is available at the following URL: http://www3.sympatico.ca/francisp/

KEY AREAS OF EXPERTISE
Areas of Expertise:	Consulting, Estimation, Project Analysis, Interface Design, GUI Development, Ergononic Analysis, Usability Testing, Web Application Development.
Methodologies:	Prototyping, Rapid Application Development, Agile, exCite.

SKILLS
Development Tools:	Macromedia Dreamweaver.
Programming Languages:	HTML, CSS, JavaScript.
Tools:	Adobe Photoshop, Illustrator, Microsoft Office.
Operating Systems:	Windows (all versions), MAC OS.

EDUCATION
1988	Diploma of College Studies in Fine Arts.	College de l’Abitibi-Temiscamingue, Rouyn Noranda, Qc, Ca
1991	Multimedia & 3D animation	CompAction infographique, mtl, qc, ca
1993	Infographie	College Maisonneuve, mtl, pq, ca

PROFESSIONAL TRAINING
2004	Atelier de Consultation	CGI
2003	Séminaire des technologies JAVA	SUN Microsystèmes du Canada
2002	Conception de sites Web ergonomiques	CRIM Centre de recherche informatique de Montréal
2002	Référencement, visibilité et cybermétrie de sites Web	CRIM Centre de recherche informatique de Montréal
2001	Évaluation de sites Web	CRIM Centre de recherche informatique de Montréal
2000	Introduction a l'art de la consultation	CGI
2000	Design Centré sur l'utilisateur pour les designer de produit	IBM Global Services, Usability Engineering
1998	Procédé de gestion intégré de projets	Bell Sygma

LANGUAGES

English and French.

WORK EXPERIENCE
CGI - GREATER TORONTO AREA
CGI - GREATER TORONTO AREA EDX Gateway	Senior Consultant Since October 2006
Designer
The business developement team needed promotional materials to sell EDX Gateway services
Designed multimedia presentation Designed printed materials

Environment:

MAC/PC - Macromedia, Adobe, Microsoft.

Bell Canada Help-Desk Self-Serve	Senior Consultant August 2006 to August 2006 - 1 month
Designer/Ergonomist
Re-design the current graphic user interface and ehance the usability of the Held Desk Self-Serve for Bell Canada
Re-design the current graphic user interface Enhance the usability of the application Integrate new functionality like eChat and remote assistance
Environment:  Environment: MAC/PC - Macromedia, Adobe, Microsoft.

Bell Canada Mobility eCare Simplification - Quality Assurance	Senior Consultant July 2006 to July 2006 - 2 weeks
Tester
The mobility eCare Web services recently developed needed to be tested before being promoted to production.
Analysis of the use cases Performing test cases
Environment:  Environment: PC - Microsoft Office, Test Director.

Bell Canada Mobility eCare Simplification	Senior Consultant May 2006 to May 2006 - 1 month
User Interface Designer
Bell canada wanted to regroup all their customer self serve application into one site for all line of products but Mobility was the only one to still have their online self-serve on a separate site. I was asked to prototype the pages required to include Mobility in the global customer experience of Bell.ca.
Design Graphic User Interface according to existing styles Code User Interface in respect to actual standards

Environment:

MAC/PC - Macromedia, Adobe, Microsoft.

CGI ERS Online	Senior Consultant April 2006 to April 2006 - 2 weeks
User Interface Designer
For the Business Development team, I Have optimized the current web interface for an internal product that manage various clients accounts online, including; Payments, corrections, Pre-authorized transaction, Reports and security.
Design Graphic User Interface Simplify and optimize usability Coding of the User Interface
Environment:  MAC/PC - Macromedia, Adobe, Microsoft.

BCE Corporate Services Mentor Match	Senior Consultant March 2006 to April 2006 - 1 month
User Interface Designer
This website manage all Mentorat activities in the Bell's comunity. Ability to search in the listing, save searches, update profile and create a perfect match for the mentor/mentee.
Design Graphic User Interface Create html templates Simplify and optimize usability
Environment:  MAC/PC - Macromedia, Adobe, Microsoft.

Bell Professional Services - Tourisme Québec BonjourQuébec: Regional Distributed Application	Senior Consultant February 2006 to March 2006 - 2 months
Usability Expert
Tourism Quebec ask for a study of the current application interface to determined the process to simplify the current infrastructure via a new architecture and graphic user interface.
Analyzed the customized UI for BonjourQuébec: Regional Distributed Application Wrote Usability and Functionality Analysis Report Designed thin client screens for the BonjourQuébec software based on usability heuristics, and user session for usability issues and recommended changes and improvements to the design team.
Environment:  MAC/PC - Macromedia, Adobe, Microsoft.

BCE Corporate Services The Bell Ovation Awards	Senior Consultant February 2006 to February 2006 - 2 weeks
User Interface Designer
The prestigious Bell Ovation Award is a way of shining a light on excellence and letting our top achievers know we value their contribution. This site also provide all thes informations about the various recognition programs
Design Splash Page Design Graphic User Interface Coding of the Graphic User Interface Content Architecture
Environment:  MAC/PC - Macromedia, Adobe, Microsoft.

Bell Canada Wireless Voice Over IP (WVOIP)	Senior Consultant January 2006 to January 2006 - 1 week
User Interface Designer
In order to be standard with the new bell.ca look & feel, I had to Modify the existing Forms to fit new requirements for the Voice Over IP section. Including management of accounts and applications
User Interface Re-design Upgrade webpages Simplify and optimize usability
Environment:  Windows - Macromedia, Adobe, Microsoft.

Bell Customer Information Access (CIA)	Senior Consultant January 2006 to January 2006 - 1 week
User Interface Designer
Analyse, and Design new web billing interface for the new Bell business portal. including functions for the Portal Administrator, Account Administrator and the customer.
Analyse current workflow Create wireframes prototypes Design Graphic User Interface Build website
Environment:  MAC/PC - Macromedia, Adobe, Microsoft.

Bell Canada Iris	Senior Consultant January 2006 to January 2006 - 2 weeks

CGI - SERVICES TO BCE
Multiple Clients Consulting mandates		Senior Consultant May 2000 to December 2005 - 68 months
Manage all phase of graphic user interface design project requiring interactive, transactional e-commerce sites. Assess client needs and develop specifications; plan and implement projects from initial conceptual design throught coding, final delivery, and client approval. Worked on a average of 50 differents projets per year, the following resume the most recents;
Bell Canada
Outbound Call Blocking Management of the wireline option for outgoing calls Emergency Notification System Deliver notifications to various devices including phones, pagers, PDAs, email and fax Bill Presentment Development of the online version of the bill Employee Single Sign-On Process Single authentication point to access all the applications in the domain	Shopping Simplification Simplify the shopping process by reviewing the buy flow and recommend and develop the solution MAX+ Develop and update the various interfaces of the system for the call center operator Permission Marketing Analysis and design of the newsletters section of bell.ca Recommendation Tool RT Max Online is a tool that deliver recommendation to the customer based on profile and account information	Sympatico Super Client Simplify and optimize web flow of sympatico/MSN BEBN Customization of the Savvion Business Manager Interface
		Environment:  MAC/PC - Macromedia, Adobe, Microsoft.
BCE Corporate Services
Statement Site Design Website to consult statements online and manage retirement and pension plans Marketing Excellence Is a site that enable innovation in the organization by providing the right environment	Motor Vehicle Accident A web application to report accident with a company vehicle Employment Equity Results Considering Bell's corporate business plan, and the Employment Equity measures contained within, this tool will let you easily see how you are progressing, and monitor areas for action.	Maestro Recognition Program Build Website For HR to encourage people to nominate colleagues through this program Development Tips This is a website that provide guidance and tips for employee to an exciting career
		Environment:  MAC/PC - Macromedia, Adobe, Microsoft.
CGI
Exception Time Reporting Design graphic user interface for the Time reporting applications accessed by all CGI/CSB consultants and enhance the usability Evaluation Assistant Design Graphic user interface for a tool that assist the completion of the member annual evaluation	Room Reservation Design Graphic User Interface of the room reservation web application of the CCE Building Asset Management Intranet Design Graphic User Interface of an application that manage all the assets in the CSB Business unit
		Environment:  MAC/PC - Macromedia, Adobe, Microsoft.

BELL SYGMA
Bell Canada Bell Direct Services	Consultant May 1998 to May 2000 - 24 months
Web Designer
Designed and develop the first version of the Bell Direct Services for Bell Canada. The customer was able to see his account balance, subscribe to pre-authorized payment plan and notify bell of a payment using the internet.
Analysis of the business specifications Design of the presentation layer HTML and ASP development Testing, Maintenance and update of the Graphic User Interface
Environment:  PC - Macromedia, Adobe, Microsoft.

BOWNE
Multiple Clients Multiple Projects	Designer May 1995 to May 1998 - 36 months
Web Designer
Designed Web sites for small and large companies, from simple Web pages to full e-commerce sites. In the financial and corporate area
Web Design, designed custom graphics and layouts from scratch & optimized sites for high search engine rankings Development of e-SPACE CONNEXIONS, a one stop marketing software solution provider to the commercial real estate industry Create more than hundreds websites for Canadian real estate companies to showcase floor plans with availabilities and online reservation upgraded and maintained customer sites with html Java, JavaScript, Dynamic HTML, and Flash elements Convert printed material to online version.
Multimedia Designer
Worked on a series of interactives cd-rom related to Pre-Law/Law School Prep Courses
Construction of the interactive cd-rom using Macromedia Director Digital capture of audio/video Digital editing of audio/video
Environment:  MAC - Macromedia, Adobe, Claris Homepage, Photoshop/Illustrator.