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R.Sahai, Sr. DAO, CSTM, Central Railway



Mumbai Division of Indian Railways holds the unique distinction of being the administrative unit which controls the erstwhile jurisdiction of GIP Railway that saw the flagging off of the first Aag-Gadi (Carriage of fire) almost 150 years ago on 16th of April, 1853 between Bombay to Thane.

The commencement of Railways in India took place on a 21 miles track and the originating station was a small wooden structure that functioned as a railway station at Bori Bunder. The enthusiasm on this day was so high that the day was observed as a holiday.

The small and unimpressive station that saw the birth of Railways in India was to be soon replaced with an imposing structure which was named after the Queen Empress of England. Operations commenced from Bombay VT (now Mumbai Chhatrapati Shivaji Terminus) from January 1882. Mumbai Division's administrative offices are housed in the Annexe Building to this impressive palace.

Starting from the Boribunder-Thane section, the railway spread wide and fast. In about a decade's time, the route upto Pune was opened for traffic and by 1865 the services on Mumbai-Igatpuri had also commenced. The quadrupling of lines between Victoria Terminus and Kalyan commenced in 1905 and was completed by 1917.

While all the developments mentioned above were originating from CST, the lines from Diwa to Panvel was opened for passenger traffic in 1964. This was further extended upto Roha during the early 80s. The line between Diwa and Vasai Road was also commissioned in 1983-84.

The electric traction on Mumbai Division has recently completed 75 years of its operation.


The birth of Railways in India, though in the scheme of things of the colonial plan, had got hastened due to commercial consideration of the British who were desperate to establish Indian Railways for facilitating movement of cotton within India after the failure of American cotton crop in 1846.

The 21 kilometer track between Boribunder to Thane has now grown into 559.17 route kilometers which includes 20.29 RKM on the narrow gauge (Neral-Matheran).

The unique features include the Steepest Gradient (1 in 37 kilometers) in the world in the Thal Ghat and Bhoir Ghat, 75 tunnels and 2063 Major and Minor bridges.


Mumbai Division caters to the suburban and non-suburban as well as freight traffic.

3.1. Non-Suburban Traffic

Every day more than 85 trains originate/terminate on 65 paths at the three terminuses of Chhatrapati Shivaji Terminus, Dadar and Lokmanya Tilak Terminus. Also, some trains from Pune/Roha are received/handed over at Vasai Road/Igatpuri (BSR/IGP). In addition, during the holiday season, holiday specials are also run to clear the extra rush.

3.2. Suburban Traffic

The densest suburban operation in the world is handled by Mumbai Division with a total of 1165 suburban trains daily. 65 new trains were introduced in the new time table effective from 7th January, 2002. The number of daily suburban commuters is more than 3 million covering 67 stations.

3.3. Freight Traffic

Mumbai Division is providing vital link to two ports of Mumbai, viz. Mumbai Port Trust (MbPT) and Jawaharlal Nehru Port Trust (JNPT). It is also serving the important petroleum/fertilizer industrial complex at Trombay and Thal.

3.4. Container Traffic

Mumbai Division is handling the container traffic at the two ports, viz. MbPT and JNPT, the inland container depots at New Mulund, Wadi Bunder and now at Turbhe and also at Nagothane.

Loading of containers in Mumbai Division is more than 26% of the total loading by the Container Corporation of India (CONCOR). A new type of rolling stock has been introduced by CONCOR which is capable of running at 100 kmph which has been nicknamed "CONRAJ".


Encroachments in the vicinity of the railway tracks in Mumbai suburban section have been a serious source of concern in the way of punctuality and reliability.

The problem was assessed jointly by a Task Force comprising of officials from Railways, State Government and SPARC, an NGO in the year 1997.

Subject to the restrictions for pre-1.1.1995 dwellers, the encroachments within safety zones were successfully removed by the Divisional teams.

-- Total No. of Encroachments on 30.09.22000---- 12721 -- Encroachments removed till September 2001--- 9205 -- Balance----- ----- --- 3516


-- 8 new PNR IVRS has been introduced<

-- Facelift to existing indicators hass been provided by provision of "Will Halt At"

-- Dynamic Coach Indicator provided att CSTM and being extended to Dadarr, Thane and Kalyan

-- Aspect of "Next 5 Trains" being inddicated at CSTM for facility of suburban commuters

-- Token-less Block Working introducedd in Panvel-Roha Section

-- Remodelling of CSTM Yard leading too reduction in headway and reduction in running time and through fast entry/exit 65 new trains introduced in suburban section.

-- 11 Tejaswini Squads each with 4 laddy TTEs and 2 lady Constables introduced for reducing the nuisance of beggars, urchins, eunuchs and for effective ticket checking drive.

-- Computerised Token Display introducced on 22.06.2001 enabling transparent working, reduced ticketing time, better staff behaviour with less mistakes and elimination of queue at windows.

-- PF IVRS Enquiry System for employeees to know PF Balance & Loan Application Status.


-- Wagon Turn Round reduced from 4.31 in the year 2000 to 2.52 in the year 2001.

-- Average punctuality improved from 880.30 per cent to 90.30%.

-- 100% Punctuality achieved on 28.08..2001.

-- 30 KMPH introduced for inter-corriddor transfer between KYN and TNA.


1853-- -- -- First train ran between VT to Thane
Regular train services for public. Two trains each way between Mumbai and Thane and Mumbai and Mahim via Dadar

1854-- -- -- Lord Elphinstone opened Thane-Kalyan line

1855-- -- -- Line extended from Kalyan to Vasind on NE side

1856-- -- -- Line extended from Kalyan to Palasdhari on SE side.

Dadar, Kurla, Titwala, Vasind, Badlapur, Neral stations opened.
Palasdhari-Khopoli line completed. Services were run from Mumbai to Vasind and Mumbai to Khopoli.

1858-- -- -- Khandala-Pune line opened (no line between Khandala and Palasdhari)

1860-- -- -- Line from Vasind to Asangaon opened

1861-- -- -- Asangaon-Kasara line opened

1863-- -- -- Mumbai-Pune line opened

1865-- -- -- Mumbai-Igatpuri services started

GIP railway time table indicated 'local trains' for the first time for the Section upto Mahim and Kalyan

1869-- -- -- GIP Railway locals extended from Mahim to Bandra

1877-- -- -- New stations Masjid, Chinchpokli, Parel, Ghatkopar & Diva opened

1878-- -- -- Work started to construct VT Station Building

1880-- -- -- GIP railway ran 14 locals each way including 5 Kurla terminating trains Currey Road station was presumably used for loading/unloading horses for Mahalaxmi.

1885-- -- -- VT-Byculla doubling work completed.

1888-- -- -- VT Station building constructed in Gothic Style at an approximate cost of Rs.16.4 lakhs.

1889-- -- -- 6 platforms constructed at Bombay VT

1903-- -- -- V.T. Signals interlocked for safety in operation

1905-- -- -- Line quadrupled upto Currey Road

1906-- -- -- General Rules framed for railways
Single line between Kurla and Chembur opened for garbage clearance

1910-- -- -- Harbour line (double line) opened from Kurla to Reay Road with Reay Road as Terminus.

1913-- -- -- Suburban Terminals at Kurla, Thane and Kalyan opened.
Suburban Terminal at Bandra (B.B.&C.I. Rly.) for GIP Railway Trains

1914-- -- -- Double line between Ravli cabin and Mahim on Harbour Branch completed.

1915-- -- -- Currey Road-Thane quadrupling completed.

1916-- -- -- 4316 feet Parsik Tunnel opened for traffic.

1917-- -- -- Thane-Kalyan quadrupling completed.

1920-- -- -- Electric lighting of signals introduced between Currey Road and Dadar

1924-- -- -- Kurla-Chembur line opened for Suburban traffic

1925-- -- -- EMU rakes manufactured by English Electric Co. introduced between Bombay and Kurla on Harbour Branch section declared Suburban.
VT-Bandra suburban service commissioned with an elevated platform at Sandhurst Road.

1927-- -- -- 4-coach rakes on Harbour Branch and 8-coach rakes on Main line introduced.

1928-- -- -- Automatic signalling system introduced on VT-Byculla section.
Electrification completed upto Kalyan.

1929-- -- -- Punjab Limited Express started to run every Thursday on GIP Railway between Bombay and Lahore.
Bombay VT remodelled to provide 14 platforms and opened for traffic.
Byculla-Kurla section provided with automatic signalling system
Bombay-Kalyan Quadruple line electrified
Kurla Car Shed opened
Kalyan-Pune section electrified

1930-- -- -- Deccan Queen introduced to run between Bombay and Pune with 7 coaches.
Kalyan-Igatpuri section electrified.

1950-- -- -- Kurla-Mankhurd Section electrified

1951-- -- -- One track between Kurla and Mankhurd opened for suburban steam service.

1952-- -- -- Kurla-Mankhurd trains switched to electric traction.

1954-- -- -- Facility of sleeping accommodation for III Class passengers introduced for first time.

1956-- -- -- Claim Prevention Organisation established on Central Railway.

1963-- -- -- Eight car rakes converted to nine car rakes on main line.
Safety Organisation set up.

1964-- -- -- Four car rakes converted to six car rakes on Kalyan-Kasara/Karjat sections.

1964-- -- -- Diva-Panvel Section opened for passenger traffic.

1974-- -- -- Pay and Park Scheme introduced at VT.

1975-- -- -- Bombay-Manmad Panchvati Express flagged off.

1976-- -- -- Smoking in suburban trains prohibited.

1979-- -- -- 177/178 Pune-Jammu Tawi Jhelum Express introduced.

1980-- -- -- Third Ghat line commissioned on North East side.

1981-- -- -- Ladies accommodation increased on suburban trains.

1982-- -- -- Ist Class accommodation for ladies increased (part time) at Kalyan end

1986-- -- -- First 12 car rake inaugurated on trial basis.

1987-- -- -- Computerised booking of reservation at VT for 193 & 933 Express.

1989-- -- -- Bombay-Pune Indrayani Express introduced.

1990-- -- -- First double discharge platform at VT.
Computerised Reservation Office at Kalyan.

1991-- -- -- All platforms at VT (Suburban) made double discharge type.
First Hospital on Wheels in the world "Lifeline Express" inaugurated from VT.
Ist Class accommodation made 0700 hours to 20.30 hours.
Kurla Terminus opened.
2125/2126 Bombay-Pune Pragati Express introduced

1992-- -- -- 7 seats reserved for Senior Citizens
Suburban services extended to Vashi.
First Ladies Special inaugurated.

1993-- -- -- Suburban services extended to Nerul & Belapur
Accommodation for physically handicapped in suburban trains.
First chopper controlled suburban train introduced
Suburban season tickets computerized
Computerised Reservation Office at Kurla Terminus

1994-- -- -- Computerised Reservation Office at Belapur

1995-- -- -- Harbour line services extended to Khandeshwar
Diva-Veer DMU services inaugurated (second rake)
Second 12 car rake introduced

1996-- -- -- VT - formally renamed as CST
Executive Class in Shatabdi Express introduced.
Reservation quota for physically handicapped in all trains.

1997-- -- -- C.Rly. launched "Tatkal" scheme for passenger refunds at CSTM.

1998-- -- -- Inauguration of doubling of Diva-Panvel section at Panvel.
Flagging off the inaugural EMU train from Panvel.
Inauguration of Coupon Validating Machines at CSTM.

1999-- -- -- Credit Card facility for purchase of season tickets at CSTM Booking Office.
Inauguration of newly constructed platform No.7 at Thane
Services extended upto Kaman from Vasai.

2000-- -- -- Services extended from Kaman to Bhivandi.
Services extended from Belapur to Panvel (Double Line)

2001-- -- -- Computerized Token System of Reservation introduced at CSTM
Tejaswini Ticket Checking Squads introduced.

2002-- -- -- Remodelling of CSTM Yard
PF IVRS Enquiry


5C461416 364474 34910032704775.66
6D770659 623992 58738659485676.22
7E681711 545243 52203551857276.58
8F976686 788507 76456769531578.28
9G991708 823993 89655186448090.40
10H2129300 1469677 1541735161465572.41
11J452193 34230838327337709484.76
12K355273 295281373964351312105.26
TOTAL7703716 5958747 6152103 604126979.86

From above it would be evident that the total percentage of booking is 79.86 per cent and since RG has not been received in a number of grants, the expenditure will be within the allotment.


Works Expenditure

33S & T5296853478104287100.96
41M & P95966388037692.18
51Staff. qrs.968579441764982.02
52Staff Amnty.1009743212413642.79
53Pass Amnty.80952723288806889.35
64O Sp. Wks.47738222534157647.24
TOTAL842161 68666787401181.54

The percentage of booking to end of January 2002 (approximate) shows that a good pace of expenditure has been maintained. RG for S&T works and M&P, i.e. Plan Heads 33 and 41 respectively, and also for Plan Head 31 (Track Renewals) has not been received yet.




Increased Focus on ONR cases


        Through consistent monitoring the average number of days taken for finalisation of ONR cases has been reduced from 48 days to 36 days.


Identification of Irregular Suspense Items

        The posting and reconciliation of Deposit PF and Deposit Pension was computerized and 1886 items under Deposit PF and 1310 items under Deposit Pension have been cleared.  The clearance is almost equivalent to Rs.50 lakhs.  In the current suspense review another 487 items have been cleared amounting to Rs.21 lakhs.


System Improvement

        For providing better facilities to pensioners, Bank Advice, Pensioner Advice and ECC Bank Advice has been computerized and the pensioner is able to appreciate the intricate calculations done for his settlement.


Reduction in OT, TA and NDA

        Through a concerted drive to control the expenditure on OT, TA and NDA, it has been possible to reduce the expenditure on a consistent basis in the last four years.  The monthly average of the last four years is as under :-

                                                        (Fig. in 000s Rs)























Salary Payment of Staff and Officers through ECS


        Salary payment through ECS has been introduced for Officers of Headquarters and BB Divn in the month of  Dec 2001 & Jan 2002 respectively. Now this scheme has been extended to non- gazetted staff of Sr DAO’s office / BB Division from Feb 2002. Encouraged by positive response and results the BB Division is now poised to make a big leap towards introducing the ECS to entire non-gazetted staff of BB Division in a phased manner during 2002-2003.  In the first phase all administrative units and running staff will be covered.  At present total employees under Banking Payment are 5561  and under cash payment 34439 . While all employees under banking payment would be covered under ECS , a large no. of employees  under cash payment are also expected to join ECS. This scheme not only provides a great relief to staff by timely credit of their salaries but also saves significant manhours, postage & stationary costs on handling of cheques at different stages of process . The ECS is one of the first step towards reducing the cash handling in Railways.                  



Book of Sanction


With an objective to streamline the statistics on sanctioned strength and scale check, the task of compilation  of book of sanctions of all departments was undertaken by Mumbai Division for the first time.  The basic principle of compilation of Book of Sanction is that :


(a)          Sanctioned strength as on 1-03-93 will be benchmark figure.

(b)          All creations & surrenders from 01-03-93 till 31-03-2001 will be taken into reckoning for arriving at sanctioned strength as on 31-03-2001.


Till now, following department’s Book of sanction has been completed:-


i)             Medical

ii)           Electrical [Sr. DEE(G)].

iii)        Electrical Loco ( Running staff )- SR. DEE(TRS) (O).

iv)         Diesel Loco ( Running Staff)- SR.DME(FR&OP) .

v)           Administration  ( Personnel).


        The compilation of following Book of  sanctions are currently under progress :-









Administrative ( Non- Personnel)










The complete Book of sanction is proposed to be released by 31.03.2002.


Internal Check in Establishment Section


The efficiency of establishment section during the internal check has resulted in detection of Double Payments in regular paysheets. The total savings achieved during 2001-02 ( upto Jan’ 02 ) is       Rs.2,85,019/- on internal check of Paysheets.






        An all time record in clearance of bills recoverable has been created through realization of Rs.9.27 crores in 10 months (upto January 2002).  The clearance in last year’s corresponding period was only Rs.4.04 crores.  An attempt is being made to reach the magic figure of Rs.10 crores.  The service-wise break-up of the outstanding amount is as under :-



Outstanding (Rs.)

Licence fee of Railway Land, Plot & Building


Conservancy charges


Repair & Maintenance charges for Buildings, ROB, Electricity & Institutes


Interest & Maintenance charges of Sidings


Actual charges for Siding and Level Crossings


Commercial Staff


Repair & Maintenance charges for Wagon, Van/Loco on Hire





        A major amount of Rs.6.43 crore is outstanding due to the disputes arising out of orders for retrospective revision in licence fee. 


Mumbai Division has also released the first ever Compendium on Bills Recoverable which is also listed under the ‘Best Practices’ portion of the IRAS Website.





        Mumbai Division of Central Railway has approximately 43000 employees.  Out of this, PF Accouns of approximately 36000 employees are located in Divisional Accounts Office at CSTM and the balance accounts under ADAO/THK.  The number of withdrawals per month is around 500 to 800. 


Posting & Reconciliation


The division is updating the monthly PF posting by taking the data directly from EDP Centre.  The PF balances of the employees are current upto December 2001 and the updating for January 2002 is in progress and will be completed shortly.


        The position of reconciliation in the last four years is given as under:-



Monthly Reconciliation

Annual Reconciliation





16 months

3 years


19 months

2 years


16 months

2 years


8 months

1 year


        The target for NIL balance in PF Reconciliation is May 2002.


Issue of PF Slips


        The position of issue of PF slips for the last three years and the projection for the current year is as under :-



Arrears in Months

PF Slips



Due in

Issued in


12 months

September 1999

August 2000


12 months

September 2000

June 2001


12 months

September 2001

October 2001



September 2002

July 2002 (Projected)


        Due to computerization of PF data, time taken for passing of PF loan application has come down from 7 days to 4 days.  After a review, the staff strength has been reduced to 27 from 36 and efforts are on to bring down the strength to 20 clerks and 4 Section Officers. 


PF IVRS Enquiry


        The first ever PF IVRS on Indian Railways was inaugurated on BB Division by the General Manager on 14th January 2002.


The IVRS PF Enquiry system has been developed by Sr.DAO/BB’s Office.  The application was inaugurated by General Manager Central Railway on 14.01.2002.  The system provides information on PF Balances and Status of PF Applications to any employee who dials the telephone numbers dedicated for this purpose.  About 34,000 employees have been benefited by this application.  On an average about 1000 to 1200 enquiries are being made daily.


        The telephones are linked to a server through dialogic cards on WIN NT Platform. The P.F.Server (P-III 256 MB RAM, 20 GB HDD) contains information on PF Balances and the information on applications is accessed from the Au6 File of the TAS Server. The P.F.Server is linked through LAN to the TAS Server.  The information on balances (which may change due to withdrawals) is updated monthly and the status of  applications (for the PF applications dealt with on a particular day) is updated twice a day through Temp.Files to keep the information current. The Temporary file is a batch file put on the Task Scheduler which is run without user intervention as per the desired schedule.


        The interface software for the system has been provided by a private vendor selected after open bids were invited. It provides direct access on PF related information to employees without manual intervention at a cost of Rs.1.5 lakhs (including cost of PC and UPS).  This has led to reduction in redundant staff movement and saving of quality time for Accounts staff thus leading to increased productivity. Consequently the staff strength of PF Section has also been reduced. The number of PF Applications has also gone down as a misconception persisted that an account is posted and made current only when an application is received.  The system also serves as an incentive to Accounts staff to keep the database current, as besides reducing their workload it gives them a sense of belonging by making them feel responsible for the success of a modern application.




Savings in Internal Check


        To end of January 2002, savings due to internal check in this financial year stands at Rs.5,36,24,929/-.  In addition to this, in the scrutiny of Works Programme proposals a reduction of about Rs.24 crores was affected by pruning the size of proposals, applying the realistic and latest LARs and by turning down the redundant proposals.






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