Eric H. Berg Perkasie, PA 18944

E-mail erix-job06@usa.net

SUMMARY OF SKILLS

Software QA & Engineering	Performance Testing: Mercury, Rational, Segue, RadView	Functional Test Automation: Rational & Segue
Risk Management	Requirements Management	QA Process Implementation & Methodology
Interpersonal Communication	Team Leadership	Organization & Time Management

TOOL SETS

Tracking: Mercury Test Director, Rational ClearQuest, MKS Integrity Manager	Testing: Mercury LoadRunner, Segue SilkTest and SilkPerformer, Rational Performance Studio, Rational TestManager, Rational Test Studio (SQA Robot), RadView WebLOAD	Requirements Management: Rational Requisite Pro
Languages/Scripting: HTML, VB Script, Java Scripting, JScript, Java2, SQL, XML, C, BASIC, Pascal, COBOL, AutoLISP, Assembly, LoadRunner C, BDL (Segue), 4Test/4GL (Segue), Rational Robot C	Databases: Oracle 11i, MS SQL Server, MS Access, Progress	Operating Systems: Windows NT 4.0, 95, 98, Me, 2000, XP and UNIX (AIX, Solaris, HPUX), VMS (VAX)
Runtime: MS IIS, MS .Net, IBM Web Sphere, Web Logic, Web Sphere MQ	Hardware: Intel Pentium-based PCs and servers, VAX, SUN, HP	Applications: SQL Sever (7.0 & 2000), BEA Weblogic, Internet Information Services (IIS) 4.0 - 5.0, Microsoft Certified .NET Platform, MS-Project Note: Most current only listed. Complete list available upon request.

PROFESSIONAL EXPERIENCE

Iron Mountain, Collegeville, PA

Software Quality Assurance Performance Engineer. 07/03 to present. Develop test plans and test cases; implement and manage test tool environments for multi national divisions and departments. Conduct test cycles on time critical web, Siebel-Web, Oracle Web/NCA and Character applications including load, stress and stability using Mercury LoadRunner. Train and mentor several analysts on performance testing methodology and LoadRunner.

Club Systems Group, Jenkintown, PA

Software Quality Assurance Senior Functional Automation Engineer. 07/02-07/03. Developed test plans, test cases, and configured test tools and test environments. Conducted time critical test cycles for 32-bit client server, .NET Alpha release and stand alone Point of Sale and Accounting applications using Rational Test Studio (SQA Robot).

QaAssociates, Plymouth Meeting, PA

Software Quality Assurance Functional Automation Engineer. 11/01-07/02. Client: GMACCM. Assisted in proposal creation and presentation for new and existing clients. Assisted as QA project lead and in developing project plans and strategies. Developed test plans, test cases, and configure test environments and automation test tools. Planned and implemented Functional Automation Proof of Concept (APOC) and test cycles of 32 bit loan fulfillment system using Segue SilkTest. Planned and implemented performance stress, load, benchmarking and system architecture testing utilizing Segue SilkPerformer against a shrink-wrapped MicroStrategy reporting application upgrade.

VerticalNet, Inc., Horsham, PA

Software Quality Assurance Performance Engineer. 11/00-11/01. Developed test plans and test cases; configured performance test environments. Conducted test cycles on web-based B2B and enterprise software applications. Planned and implemented automated performance (stress, load, benchmarking and system architecture) testing cycles in the QA process using Rational Performance Studio. Assisted as a Performance Engineer on critical web engineering and system architecture projects outside scope of standard QA process.

Condor, Langhorne, PA

Account Manager. 12/98-11/00. Manager of multiple support desks and field technicians. Responsible for 1.8 to 3 million dollar budget. Tested proprietary software. Implemented new support processes. Collaborated with sales teams including key customer consultations.

Software Support Supervisor. 04/98-12/98. Customer liaison with key client (mortgage company). Designed support structure and processes. Supervised 12 people for 1st and 2nd tier support for 4000+ users with 120+ applications and systems. Designed and generated monthly and add-hoc reports.

Software/Hardware Support Supervisor. 04/97-04/98. Supervised in-house help desk accounts and challenging callers.

Software/Hardware 1^st & 2^nd Tier Support. 05/96-04//97. Supported Lotus Smart Suit, Xcellenet, proprietary applications, Windows 3.x, and Windows 9x.

EDUCATION

• Certificate in LoadRunner 7.8 Web. Mercury Interactive, Collegeville, PA 2004.
• Certificate in Project Management. Penn State University, Malvern, PA 2000.
• Certificate for Electronic Data Interchange (EDI). University of Scranton, Scranton, PA. 1993.
• Spring Garden College, Phila., PA. 1987 – 1989. Mechanical Engineering coursework.
• Bucks County Community College, Newtown, PA. 1990 - 1996      Computer Science courses.

References Available Upon Request