HP2-037 - HP Certified Professional - HP LaserJet Foundations 
(based on original document from web / q&a from sadikhov - questions are corrected)
1.)A printer has been jamming consistently for the customer. While you are on site you are unable to duplicate the problem. What is the best way to determine the cause of the jam?

A. print a configuration page
B. print a supplies status page
C. print an event log
D. print an exceptions sheet
2.)A customer has purchased a new LaserJet 8150 printer, which comes standard wtih two EIO slots and one FIR port. They want to use it on two networks having separate classes of IP Address and Subnet. How can the printer be used on both networks?

A. a network sharer would be needed 
B. a router would be required to make the two networks communicate
C. two network cards would need to be used on the printer
D. the printer will not be able to be used on both networks
3.)A customer has a Color LaserJet 3700 printer and is getting a 13.20 paper jam message. You are unable to locate any physical paper jam. You suspect a sensor failure. What would you do next?

A. perform a sensor test to manually check the functionality of every sensor
B. replace the fuser assembly
C. replace the paper pick-up assembly
D. clean and align all the sensors in the printer

4.)A customer needs to perform a printer firmware check and upgrade for the 20 printers in his network. He would like to do this simultaneously. How can this be done?

A. use Download Manager to upgrade the firmware
B. check the configuration page one by one, check for an upgrade on WEA, and then upgrade
C. use Web Jet Admin to check and perform the upgrade
D. use Resource Manager to perform the upgrade

5.)The HP born-on date (Service ID) appears as a five digit number in the format YYDDD, where YY represents the year of manufacture and DDD the month and day. Using the standard formula, what is the born-on date represented by 11280?

A. October 10,2001
B. December 30, 1991
C. December 30, 1996
D. January 28, 2001

6.)Which printer component can hold an electrical charge until exposed to light?

A. charging roller
B. print drum (OPC)
C. corona
D. laser

7.)Which of the following is included on a Configuration Page? Select THREE.

A. device serial number
B. supported language list
C. installed output accessories
D. consumable levels
E. firmware version

8.)Raster Image Processing is performed by which electronic component in the electrographic printer?

A. HVPS
B. Formatter PCA
C. LVPS
D. Engine Controller

9.)What color gamut is used in the color printing process?

A. RGB
B. SWOP
C. CMYK
D. Intensity

10.)Which statement describes a function of the Beam Detect mirror?

A. reflect the laser beam to the drum
B. senses the functionality of the laser diode
C. checks the intensity of the laser beam
D. scans the beam from left to right

11.)The engine test button is a part of which electronic component in the electrographic printer?

A. Formatter PCA
B. HVPS
C. LVPS
D. DC Controller

12.)You have completed a repair on a LaserJet printer. After testing and verifying the solution you have determined the cause of the issue is a result of the customer’s implementation of the printer. What will your next step be?

A. Politely recommend changes in the printers use or maintenance to the customer that may prevent future failures.
B. Advise the customer the service call will be billable.
C. Provide the customer with informational white papers explaining the issues.
D. Advise your sales department to contact the customer to resolve this situation.

13.)Which of the following are connectors associated with HP printers? Select TWO.

A. Foreign Interface Harness (FIH)
B. Jetlink
C. SCSI 2
D. BNC

14.)What is the purpose of a CCD in a multifunction printing device?

A. pivots to keep the light beams on media feeding through the device
B. moves the scan head beneath the glass during scanning
C. reads light intensity and converts the readings into electrical current
D. converts electrical current into a digital likeness of the image on the drum

15.)A customer has a Color LaserJet 1500 printer with no tool box installed on the PC. The printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?

A. Have the customer install the Toolbox to check the error.
B. Have the customer reinstall the drivers and check their status.
C. Inform the customer that they will not be able to check the issue and help them schedule a tech to come and isolate the issue.
D. Have the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error code.

16.)A customer has a LaserJet 4345 MFP printer, and wants to configure the 'Send To Folder' option. He has an expired version of Digital Sending Software. How can the customer configure the 'Send To Folder' option?

A. EWS (Embedded Web Server)
B. the printer driver
C. the control panel
D. WJA (Web Jet Administrator)

17.)You have identified a number of symptoms for a printer problem. According to the recommended troubleshooting methodology guidelines, what should you do next?

A. test your solution
B. verify your solution
C. develop a solution path
D. isolate likely causes

18.)A customer informs you that their Color LaserJet printer has a message on the control panel that says “Order Magenta Cartridge”. Why is the printer indicating this message?

A. The internal clock has reached 6 months since the last cartridge change, and a new cartridge should be ordered.
B. The cartridge will run out of magenta in two weeks and should be changed.
C. The magenta cartridge is nearing the end of its useful life, but will continue to print based on historical page coverage for this printer. 
D. This is a message indicating the Magenta cartridge is logging unrecoverable errors, and should be changed as soon as possible.

19.)Single-drum Color LaserJet printers use an intermediate transfer belt (ITB). In what order should you place color images on the ITB?
A. red, green, blue
B. yellow, magenta, cyan, black
C. cyan, magenta, yellow, black
D. black, magenta, yellow, cyan
20.)Which of the following are examples of print drivers? Select TWO.
A. Agency FB
B. PCL 5e
C. PCL 6c
D. PostScript
21.)You are changing the LaserJet’s IP address to a static IP via the Embedded Web Server (EWS) and lose the connection. What should you do ?

A. Configure the address manually through the Control Panel.
B. Attempt to reacquire EWS as you did originally.
C. Nothing, this is a normal occurance.
D. Reboot the LaserJet printer and try again.
22.)Which roller is utilized specifically during the fusing process?

A. pickup roller
B. pressure roller
C. transfer roller
D. registration roller

23.)What are some of the benefits of using a USB (Universal Serial Bus) port? Select THREE.

A. Any USB device can connect to any USB port, replacing the need for the wide variety of serial and parallel port connections.
B. A USB port can attach to up to 127 devices simultaneously.
C. When a device is attached, the controller automatically makes necessary bandwidth resources and drivers available without user intervention.
D. USB cables can connect to serial ports, parallel ports, and USB ports.
E. USB cables have a maximum allowed length of 100 feet, as opposed to a 50-foot maximum length for serial cables.

24.)A technician can fix paper jams. Preventing them is the responsibility of the users. The technician's role in prevention is _______. Select TWO.

A. fixing the jam and leaving the site as soon as possible so as not to disturb the customer’s operations
B. bringing the cause of a jam to the customer’s attention and instructing the customer how to keep it from happening again
C. ensuring the customer understands that jams are unavoidable and to call if it happens again
D. telling the customer that noncompliance with media specification guidelines can void the warranty

25.)A customer has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?

A. perform a half test to check the issue
B. perform disable cartridge check
C. perform stop test
D. perform sensor test

26.)What does ETB Alienation do? Select THREE.

A. causes uneven print density, it is a symptom of worn gears or improper gear mesh
B. moves the C, M and Y transfer rollers away from the drums for black & white prints
C. reduces print quality problems
D. increases the life of color supplies
E. causes uneven print density, it can be caused by excessive transfer current

27.)A jam code can locate a jam, and often identify the cause of the jams. What does the code read in the paper path?

A. flags
B. sensors
C. rollers
D. trays

28.)A customer has a LJ 9000 printer connected to a 3000 sheet Stapler/Stacker. The stapler/stacker has been serviced and the now the printer is booting up with a 49.4c02 error. What needs to be done to resolve the issue?

A. the printer firmware needs to be upgraded
B. the 3000 sheet stapler/stacker firmware needs to be upgraded
C. the stapler/stacker was left in service mode after servicing, and needs to be reset 
D. the firmware DIMM needs to be replaced

29.)What is the first phase of Troubleshooting Methodology?

A. develop a solution path
B. prioritize probable causes
C. using gathered information to determine the problem cause
D. define the symptom

30.)Scanner assembly is a part of which process?

A. writing
B. developing
C. conditioning
D. transferring

31.)An error condition of 80.X is displayed in the control panel. What would cause this error condition to be displayed?

A. This is a fuser error. Power the printer off and reseat the fuser to see if this corrects the problem. 
B. This is an I/O error. Check for a loose I/O cable.
C. This is a general error indicating preventative maintenance is required to maintain proper printer functionality.
D. This is a main motor failure indicating the motor or DC power supply may need to be replaced. 

32.)Exhibit. A customer is reporting a wavy brush mark of magenta color in Color LaserJet 9500 printer. What is the issue?

A. there is a faulty fuser
B. the magenta drum is broken
C. there is a faulty drum connection
D. there is a faulty formatter

33.)The printing device is unable to generate any print images. What should you do to isolate the source of the error?

A. Perform a paper path test from an input tray.
B. Perform a diagnostic utility from your host system. If the formatter can not generate an image, the formatter is the source of the error.
C. Perform an Engine Test. If an image is not generated, the source of the error lies within the print engine.
D. Perform a control panel self-test, or print a Configuration Page.

34.)Which color gamut will result in white when all primary colors are combined?

A. RGB
B. CMYK
C. SWOP
D. Intensity

35.)When troubleshooting power distribution issues, which component provides power to the Fans, Motors, Laser Scanner, Formatter System and Paper Movement Components?

A. Formatter Board
B. HVPS
C. DC Controller
D. Copy Processor Board

36.)A customer has a LaserJet 1010 printer which is working fine with a standalone Windows 2000 Professional system connected to a USB port. The customer has a requirement to print an important job from a standalone system having a Windows NT 4.0 System. The customer is unable to find the drivers for Windows NT 4.0, and notices that the Windows NT 4.0 system is unable to detect the printer. What should you advise the customer regarding the issue?

A. The USB port on the Windows NT 4.0 system is faulty.
B. The customer needs to install the drivers from the HP drivers website first, and then connect the printer.
C. Windows NT4.0 does not support USB.
D. The USB Port of the printer is not compatible with the PC USB port.

37.)Exhibit. A customer is experiencing an issue with their Color LaserJet 3700 printer. The black color is faded or missing. What are two ways you could resolve the issue? Select TWO.

A. the K-Clutch needs to be replaced
B. the toner needs to be replaced
C. the HVPS needs to be replaced
D. the ITB needs to be replaced
38.)A customer has a LaserJet 4000 printer. He wants to configure the alerts option to help him be aware of printer functionality when he is in a different location. How can this be done?

A. the alerts can be configured from Web JetAdmin, and it will trigger an email about any printer issues
B. the alerts can be configured from the Embedded Web Server, it will trigger an email about any printer issues
C. this cannot be done, errors can only be checked through the control panel
D. this cannot be done, remote monitoring of functionality is not possible

39.)What is one possible cause of consistently smeared print output?

A. paper finish too smooth or basis weight too heavy
B. paper finish too rough or basis weight too light
C. paper moisture content too low
D. paper moisture content too high
 40.)You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?

A. make sure the call is closed with HP dispatch
B. reiterate the steps taken to resolve the problem with the customer
C. no further action is necessary
D. update the repair history in the configuration log
41.)You are dispatched to a customer location where a LaserJet printer is experiencing intermittent failures and error conditions. What diagnostic tool should you utilize to troubleshoot and diagnose the problem?

A. Configuration page
B. Engine test
C. Maintenance logs
D. Event log
42.)What are two advantages of single-pass color scanning over three-pass color scanning? Select TWO.

A. Single-pass scanning improves the quality of the scan by more effectively preserving registration.
B. Single-pass scanning records up to 24 bits for each color pixel.
C. Single-pass scanning separates the image into its red, green, and blue components and combines the three versions to create the output color.
D. Single-pass scanning allows the charge-coupled device (CCD) to capture all three colors in a single pass by the document, thus speeding up the scanning process.

43.)You have completed a repair on a LaserJet printer and want to confirm printer functionality by running a test print. What test will run through the entire image formation process to determine if the main systems are all functioning properly?

A. Engine Test
B. Self Test/Configuration Page
C. Half-Self Test
D. Image Diagnostic Test

44.)Which printer component informs the engine controller that the paper is moving through the printer?

A. registration rollers
B. photosensors
C. pressure sensors
D. pickup rollers

45.)A customer has purchased a < memory DIMM to upgrade a Color LaserJet 4600 printer. The printer gives a 53.10.xx error after the memory is upgraded to the printer. What needs to be done to resolve the issue?

A. the printer memory slot is faulty, the formatter needs replacement
B. upgrade is not possible
C. the memory doesn't meet HP standard, different memory will need to be purchased
D. the memory has been installed in the wrong slot, memory will need to reinstalled properly

46.)Which paper path component prevents multiple sheets of paper from being fed into the printer?

A. Feed Guide Assembly
B. separation pad
C. pickup rollers
D. Switchback Assembly

47.)A customer has purchased a new LJ 9000 printer. They contact you to complain that the toner supplied with the printer is a counterfeit toner. They know this because there is no toner sealing tape to pull out from the toner cartridge.What would be your appropriate response?

A. The customer is right - the toner is counterfeit toner.
B. Smart Cartridge technology is used in the HP LaserJet 9000 series print cartridge, and it does not have a sealing tape.
C. The customer might have a used toner cartridge.
D. The sealing tape may have been missed during manufacturing.

48.)What is one difference between a serial port and a parallel port?

A. Parallel cables tend to be much longer than serial cables.
B. Parallel ports send eight bits of data over multiple wires simultaneously, while serial ports send one bit at a time.
C. Serial ports send eight bits of data over multiple wires simultaneously, while parallel ports send one bit at a time.
D. Using a serial port and cables tends to be more expensive than using a parallel port and cables. 

49.)What type of control panel message informs you of data and print errors?

A. warning messages
B. service messages
C. error messages
D. critical error messages
50.)A customer has just purchased a new Color LaserJet 4600 printer. He finds that he needs to print in the duplex mode. The printer is a base model. What should the customer do to be able to print in duplex mode?

A. Color LaserJet 4600 duplexer is available as an accessory and the customer can install it to print in duplex mode
B. Color LaserJet 4600 is not upgradeable to the Color LaserJet 4600D model
C. more memory needs to be added to Color LaserJet 4600 to upgrade it to Color LaserJet 4600D
D. firmware needs to be upgraded to make the Color LaserJet 4600 to Color LaserJet 4600D
51.)Your control panel has a message indicating a specific component failure. What is the correct category this message falls under?

A. service messages
B. error messages
C. critical error messages
D. status messages
52.)What is the function of the Engine Test or Test Print button?

A. bypass the formatter and test the print engine
B. verify the entire printer is operating correctly
C. verify communication between the formatter and the DC Engine controller
D. verify communication between the PC and the printer

53.)A customer has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?

A. the 40GB HDD is not compatible and needs a 20GB HDD
B. firmware needs to be downloaded on to the HDD
C. the HDD is not initialized
D. the sending option is never available in the control panel

54.)A customer has purchased a LaserJet 2420 printer. The hardware installation has been completed. Despite the presence of an HP black toner cartridge, when the printer is powered on it gives the message “Install Black Toner”. What is the issue?

A. toner is faulty and needs replacement
B. printer has not been configured properly
C. the grounding lever has become unhinged from the chassis
D. DC controller needs to be replaced

55.)Which functions are available on a multi-function printer? Select THREE.

A. email capability
B. network printing
C. faxing
D. thermal imaging
E. digital enhancement
F. color separation

56.)You have been tasked with determining the cause of a paper jam in a laser printer. You have determined the location of the jam. You have checked the sensor flags in the paper path, and you have checked the condition of the rollers in the paper path. What could still be a cause of the jam?

A. The fuser is at an incorrect temperature.
B. The media being used is outside the specifications for this printer.
C. The toner is low.
D. The transfer belt is dirty.

57.)In comparing Vector graphics to Raster graphics, which statements describe Vector graphics? Select THREE.

A. results in relatively large files
B. resolution is fixed regardless of the capacity of the output device
C. treats lines, arcs and circles as individual objects
D. used in CAD software
E. difficult to resize
F. can be scaled without sacrificing quality

58.)After installing new memory modules in a LaserJet printer you are receiving memory error messages in the control panel. What recommended course of action would you follow to troubleshoot this problem?

A. Test for a faulty power source by moving the printer to another AC outlet.
B. Verify you have configured the new memory size properly in configuration/setup.
C. Verify that the memory modules are correct for this printer.
D. Ensure the customer’s software application has the proper drivers installed to support the new memory.

59.)You are troubleshooting a non-functional printer and have identified and analyzed all symptoms associated with the particular problem. What should your next course of action be?

A. identify a possible solution
B. determine and prioritize possible causes
C. develop an action plan for problem resolution
D. narrow the symptoms to one critical area

60.)What are some of the functionalities of an HP printer driver? Select TWO.

A. installs directly onto a multifunction printing device through the printer control panel
B. makes features such as toner calibration available
C. translates application language into printer language so the printer understands commands sent to it
D. makes printer options and accessories available in the operating system and in applications
E. updates firmware automatically to printing devices it is connected to.

61) Your customer might need to add additional memory to the formatter if they regularly print images such as complex graphics or, two-sided PostScript documents. What cautions should be observed when adding memory? Select two
 
A. Never mix memory types (for example EDO with SDRAM).
B. After installing additional DIMMs, initialize by performing a Cold reset procedure.
C. Always use the same or faster speed memory.
D. Never replace the DIMM in Slot 4, that is the Firmware DIMM
E. Static discharge can cause damage that may not be immediately apparent.

62) You arrive at a customer location and inspect a LaserJet printer. The Display is blank and no motors or fans are running. What should you do next to isolate the cause of failure?

A. Inspect Power supply fuse continuity
B. inspect for a loose I/O or internal cable connection
C. test the main fan to ensure thermal tolerances are within specifications
D. check physical power plug connections

63) Wich color gamut will result in white when all primary colors are combined

A. RGB
B. CMYK
C. SWOP
D. Intensity

64) Scanner assembly is a part of wich process ?

A. writing
B. developing
C. Conditioning
D. Transferring 

65) Image Formation in an HP LaserJet printer is a six-step process.  What is the first step in the process?

C. drum cleaning

66) What happens during the transfer stage of the Image Formation Process?

A. The uniform negative charge is transferred onto the surface of the print drum.

67) What is the first step to identify any paper jam condition?

A. Verify that all printer solenoids are operational.
B. Determine if the printer fusing assembly is functional.
C. Identify where the leading edge of the paper stops.
D. Determine which of the printer clutches are slipping.

68) A paper jam has occurred between the registration assembly and the fusing assembly. Which of the following errors would most likely appear on the printer control panel ?

B. 13.X