MODULE TWO-PAGOO PHONE SERVICES

Pagoo Phone is software that enables customers to take complete control of their communication needs without hassles, poor service, or delays in setup. Pagoo combines the telephony capability with the convenience of contact management software to provide customers with everything they need to communicate in real-time.

Also, Pagoo includes an innovative feature called "Follow Me" that allows you to specify a number you want Pagoo Phone to call if you are on the phone or away from your computer. You can forward the Pagoo Phone to a cell phone or another number. This allows you to be reached anytime, anywhere-no more waiting for messages!

The main difference between your old traditional phone and the Pagoo Phone is that Pagoo works over the Internet using a technology called VoIP, or Voice over the Internet Protocol. Your traditional phone works with the Public Switched Telephone Network, or PSTN, copper wires and technology invented by Alexander Graham Bell before most of us were born. By utilizing the Internet, Pagoo bypasses the telephone company networks and their old technology and confusing policies and pricing structures, and replaces it with cutting edge communications standards. This reduces costs and allows you to make and receive calls over the Internet as well as retrieve voicemail messages.

Included in Pagoo are the Internet Phone Number, Voicemail, Caller ID, and a saved Phone Book. Callers call you on the Internet Phone Number, and if you are online, you can take the call or send it to voicemail. If you are not online or not home, callers can leave a message for you, or, with "Follow Me," you can customize Pagoo to route the call to another number in the USA you specify. If you decide to have voicemail take your message, you will be able to listen to the voicemail message the next time you log on to the Internet anywhere in the world (with your laptop with the Pagoo software installed, or any other computer with the free Pagoo software). These services will all be discussed in detail in this module.

Module Objectives

During the course of this module you will learn:

USING PAGOO

For Pagoo to be effective, you need a computer with the following specifications:

You will also need:

The following you don't need, but is highly recommended:

 

HOW TO GET PAGOO

Pagoo customers download the software directly to their computers from the Internet. To get Pagoo:

1. Go to www.pagoo.com

2. Click "Get Pagoo."

3. Provide your email address and your six digit password of choice

4. You choose a 10-digit Internet Phone Number you want callers to dial. Note here you can consider where your callers will be from, and you may choose a Number accordingly. For example, if your family lives in New York and you live in California, you may have an Internet Phone Number in New York calling you in California. This means less, of any, expense for your family and friends.

5. Click "Get Pagoo" and the software downloads directly to your machine.

 

DESCRIPTION OF SERVICES

Internet Phone Number: Consists of a ten-digit access number and a three-digit extension that is uniquely yours. You do not need to live within the area code of the Internet Phone Number. Callers dial the ten-digit number, then after the prompt, enter the three-digit extension. That extension is how they reach you.

Receive calls from anywhere on your PC: When you receive a call when you are online, your computer notifies you with any .wav file sound you define on you "Settings" page. Click to answer the call. If you are not online, the call is picked up by voicemail immediately-or, if you have "Follow Me: enabled, the Pagoo Phone will forward that call to the number you specify in the "Accounts" page on "My Pagoo". You will also be making calls from Pagoo Phone. By clicking the numbers on the console to dial, you can place outgoing calls as well.

Make calls within the US with your PC: Simply dial the area code and number on the Pagoo Phone or type in the numbers on your keyboard. Receive Overseas calls on your PC: Make Overseas calls on your PC: Soon, you'll also be able to use your Pagoo Phone to make international calls.

Caller ID: If you have entered the caller in your Pagoo Phone Book, the caller's name and number pops up, so it lets you know who's calling before you answer. If they are not in your Pagoo Phone Book, only the number displays.

Voicemail: When you don't want to take calls or you're not online, Pagoo voicemail automatically takes your messages, enabling you to take full control of your communication. Simply record your greeting. Callers will hear your own words in your own voice

Pagoo Phone Book: Allow you to store the numbers of friends, family members, and associates with a simple click. When you want to call someone, just click on the person's name and Pagoo does the rest. You, of course, always have the option of manually dialing your calls. One click is all it takes to enter a new caller's ID information into your Pagoo Phone Book.

Follow Me: A powerful feature that allows you to forward your Pagoo Phone call to any other phone, such as a cell or business phone. You activate this feature on the "My Account" page on the "Options" button. You are given the option to specify a phone number you would like Pagoo to send the call to if you are away from your computer.

 

Take the Skill Check!