Global Best Practices
Summer 2000

The Syllabus       August 5 to August 19

June 16, 2000

Papers on

	Summary of Thoughts on Strategy
	Technology Transfer
	Model HR Practices
	Business Development Plan
	Thoughts on Enactment of Technology Strategy

Next Practices Model

Group 5: Technology-Driven

Group 8: Customer Service 

Cool (to T. J.) Cross-Telco Statistics

Group 6: Internet Retailing

Group 7: The Personal Computing Industry

Global Best Practices by Susan Leandri, Arthur Anderson
June 23, 2000

Strategic Marketing Presentation & Paper by Lorelei Lenzen, Hyperfeed Technologies
June 30, 2000

Benchmarking by Jeff Berk, Arthur Anderson
July 8, 2000

Process Order Management by Michael Bayles, SCT
July 15, 2000

Building a Business Portfolio by Jerry Zielinski, Lucent Technologies
August 12, 2000