CONFLICT DEFINED
OBNotes.HTM by WILF H. RATZBURG
. | What happens when people in an organization disagree about the
desired outcomes of that organization? What happens when peoples' values, attitudes or motives differ? What happens when I suspect that you disagree with me? In each case, the answer is that we have conflict; tension manifests itself as conflict. |
. | |
. | Conflict is frequently characterized by:
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Specifically, we define intergroup conflict as a process of opposition and confrontation; when one group obstructs the progress of another. |
Scarcity of resources can bring about conflict as each
department within the organization seeks to secure for itself the scarce resources it
requires for its survival; each department acts out of self interest. In order to secure
these scarce resources, a department may block another department's access to the
resources -- this too contributes to the level of conflict. Furthermore, one party's opposition
to the proposals or action of a second party may also result in conflict. It is also useful to distinguish between conflict and competition. Competition takes place within a structure of rules. Conflict, on the other hand, generally involves some interference by one party with the other party's pursuit of its goals. |
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