
Only those needs which are not satisfied act as
motivators.
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Maslow's Hierarchy of Needs is based on the assumption that people are motivated by a series of five
universal needs. These needs are ranked, according to the order in which they influence
human behavior, in hierarchical fashion.
- Physiological needs are deemed to be the lowest- level needs. These needs
include the need for food, oxygen, sex, and drink.
- So long as physiological needs are unsatisfied, they exist as a driving or motivating force in a person's life. A hungry person has a felt need. This
felt need sets up both psychological and physical tensions that manifest themselves in
overt behaviors directed at reducing those tensions (getting something to eat). Once the
hunger is sated, the tension is reduced, and the need for food ceases to motivate. At this
point (assuming the needs for sex, drink, and other physiological requirements are also
satisfied) the next higher order need becomes the motivating need.
- Thus, safety needs -- the
needs for shelter and security -- become the motivators of human behavior.
- Safety needs include a desire for security,
stability, dependency, protection, freedom from fear and anxiety, and a need for
structure, order, and law. In everyday life, we may see this as a need to be able to fall
asleep at night, secure in the knowledge that we will awake alive and unharmed. In the
workplace this needs translates into a need for at least a minimal degree of employment
security; the knowledge that we cannot be fired on a whim and that appropriate levels of
effort and productivity will ensure continued employment.
- Social needs include the need for belongingness and love.
- Generally, as gregarious creatures, human have a
need to belong. In the workplace, this need may be satisfied by an ability to interact
with one's coworkers and perhaps to be able to work collaboratively with these colleagues.
- After social needs have been satisfied, ego and esteem needs become the motivating needs.
- Esteem needs include the desire for self-respect,
self-esteem, and the esteem of others. When focused externally, these needs also include
the desire for reputation, prestige, status, fame, glory, dominance, recognition,
attention, importance, and appreciation.
- The highest need in Maslow's hierarchy is that of self-actualization; the need for self-realization,
continuous self-development, and the process of becoming all that a person is capable of
becoming.
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When man's social needs... are thus
thwarted, he behaves in ways which tend to defeat organizational objectives. He becomes
resistant, antagonistic, uncooperative.
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Money is usually considered
relatively unimportant for satisfying higher-level needs. The general belief is that most
North American workers, because of adequate levels of pay, are mainly concerned about
higher-level needs.
Douglas MacGregor, in attempting to explain the extent to
which one may observe Theory X - type behavior in many organizations, suggests that
organizations do little to satisfy their employee's higher-order needs (Social and
Esteem). In general, a pay cheque allows employees to satisfy their lower order needs
(Physiological and Safety).
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