TYPES OF CONFLICT

OBNotes.HTM by WILF H. RATZBURG

. We generally think of conflict as something to be avoided; in other words, as destructive. Conflict can, however, also be constructive.
.
DESTRUCTIVE CONFLICT
  • diverts energy from real task
  • destroys morale
  • polarizes individuals and groups
  • deepens differences
  • obstructs cooperative action
  • produces irresponsible behavior
  • creates suspicion and distrust
  • decreases productivity
CONSTRUCTIVE CONFLICT
  • opens up an issue in a confronting manner
  • develops clarification of an issue
  • improves problem-solving quality
  • increases involvement
  • provides more spontaneity in communication
  • initiates growth
  • strengthens a relationship when creatively resolved
    • helps increase productivity
. DESTRUCTIVE CONFLICT EXISTS WHEN:
  • there is a threat to the whole group
  • the goals of the group are being subverted by the conflict
  • one member is attacked persistently; if that person cannot defend her/himself and must resort to deliberate distortions just to save face
  • conflict goes on too long; too much energy is expended

 

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