Dispatching Service Requests to Onsite

1. Locate and select the Service Request you want to dispatch.

2. Click on the Service Details tab.

Note: The Service Details view will appear.

3. The Service Type field will default to Break/Fix.

4. The Service Level field will default to NBD.

5. The Owned by Group ID, Owner Organization and Owner Organization Type fields will default to current user.

6. Click on the Select button in the Address Line 1 field.

Caution: Account address information MUST be entered using the Select button to activate the Address Validation system.

Note: The Account Addresses pick-list window will appear.

7. Review the address information. If changes are required or a new address needs to be created follow the steps in Understanding Primary Addresses.

Note: For Onsite, this address is where is the service is going be performed. For Service, this address is where the system is going to be shipped.

8. Click on the Select button in the Owner field.

Note: The Select Service Request Owner pick-list window will appear.

Note: You may search by User – ID to search for the Onsite_Interface Queue.

9. Select ONSITE_INTERFACE.

10. Click on the button.