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	> 
	> The following are actual stories told by travel agents (and
	> you wonder why US citizens generally score less than the
	> rest of the world on geography)...
	> 
	> I had someone who wanted to stay at the Bob Newhart Inn in
	> Connecticut.  When I explained that the inn was fictional,
	> the customer became very irate and insisted "I know it is
	> real, I see people check in every week!" Also, I really did
	> have someone ask for an aisle seat so that their hair
	> wouldn't get messed up by being near the window.
	> 
	> A client called in inquiring about a package to Hawaii.
	> After going over all the cost info, she asked, "would it be
	> cheaper to fly to California and then take the train to
	> Hawaii?"
	> 
	> I got a call from a woman who wanted to go to Capetown.  I
	> started to explain the length of the flight and the passport
	> information when she interrupted me with "I'm not trying to
	> make you look stupid, but Capetown is in Massachusetts."
	> Without trying to make her look like the stupid one, I
	> calmly explained, "Cape Cod is in Massachusetts, Capetown is
	> in Africa." Her response....click.
	> 
	> A secretary called in looking for a hotel in Los Angeles.
	> She gave me various names off a list, none of which I could
	> find.  I finally had her fax me the list.  To my surprise,
	> it was a list of hotels in New Orleans, Louisiana.  She
	> thought the LA stood for Los Angeles, and that New Orleans
	> was a suburb of LA.  Worst of all, when I called her back,
	> she was not even embarrassed.
	> 
	> A man called, furious about a Florida package we did.  I
	> asked what was wrong with the vacation in Orlando.  He said
	> he was expecting an ocean-view room.  I tried to explain
	> that is not possible, since Orlando is in the middle of the
	> state.  He replied, "Don't lie to me.  I looked on the map
	> and Florida is a very thin state."
	> 
	> I got a call from a man who asked, "is it possible to see
	> England from Canada?" I said, "No." He said "but they look
	> so close on the map."
	> 
	> Another man called and asked if he could rent a car in
	> Dallas.  When I pulled up the reservation, I noticed he had
	> a 1-hour layover in Dallas.  When I asked him why he wanted
	> to rent a car, he said, "I heard Dallas was a big airport,
	> and I need a car to drive between the gates to save time."
	> 
	> A nice lady just called.  She needed to know how it was
	> possible that her flight from Detroit left at 8:20am and got
	> into Chicago at 8:33am.  I tried to explain that Michigan
	> was an hour ahead of Illinois, but she could not understand
	> the concept of time zones.  Finally I told her the plane
	> went very fast, and she bought that!
	> 
	> A woman called and asked, "Do airlines put your physical
	> description on your bag so they know whose luggage belongs
	> to who?" I said, "No, why do you ask?" She replied, "Well,
	> when I checked in with the airline, they put a tag on my
	> luggage that said FAT, and I'm overweight, is there any
	> connection?" After putting her on hold for a minute while I
	> "looked into it" ( I was actually laughing) I came back and
	> explained the city code for Fresno is FAT, and that the
	> airline was just putting a destination tag on her luggage.
	> 
	> I just got off the phone with a man who asked, "How do I
	> know which plane to get on?" I asked him what exactly he
	> meant, to which he replied, "I was told my flight number is
	> 823, but none of these darn planes have numbers on them."
	> 
	> A woman called and said, "I need to fly to Pepsi-cola on one
	> of those computer planes." I asked if she meant to fly to
	> Pensacola on a commuter plane.  She said, "Yea, whatever."
	> 
	> A business man called and had a question about the documents
	> he needed in order to fly to China.  After a lengthy
	> discussion about passports, I reminded him he needed a visa.
	> "Oh no I don't, I've been to China many times and never had
	> to have one of those." I double checked, and sure enough,
	> his stay required a visa.  When I told him this he said,
	> "Look, I've been to China 4 times and every time they have
	> accepted my American Express."
	> 
	> A woman called to make reservations, "I want to go from
	> Chicago to Hippopotamus, New York" The agent was at a loss
	> for words.  Finally, the agent: "Are you sure that's the
	> name of the town?" "Yes, what flights do you have?" replied
	> the customer.  After some searching, the agent came back
	> with, "I'm sorry, ma'am, I've looked up every airport code
	> in the country and can't find a Hippopotamus anywhere." The
	> customer retorted, "Oh don't be silly.  Everyone knows where
	> it is.  Check your map!" The agent scoured a map of the
	> state of New York and finally offered, "You don't mean
	> Buffalo, do you?" "That's it!  I knew it was a big animal!"