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Virg: "Well, ma'am, in order to connect to the network at Trinity yourcomputer
needs to have ethernet capability."
Teacher/Customer: "Oh, I don't have that! I'm from California. Ethernet's
aConnecticut thing, right?"------------------------------------------------

Why we should feel sorry for tech support people:

A woman called the Canon help desk with a problem with her printer.  The tech asked
her if she was "running it under Windows." The woman then responded, "No, my desk
is next to the door. But that is a good point.  The man sitting in the cubicle next
to me is under a window, and his is working fine."

Tech Support: "OK Bob, let's press the control and escape keys at the same time.
That brings up a task list in the middle of the screen.  Now type the letter 'P' to
bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"

Overheard in a computer shop:
Customer: "I'd like a mouse mat, please."
Salesperson: "Certainly sir, we've got a large variety."
Customer: "But will they be compatible with my computer?"

I once received a fax with a note on the bottom to fax the document back to the
sender when I was finished with it, because he needed to keep it.

Customer: "Can you copy the Internet for me on this diskette?"

I work for a local ISP. Frequently we receive phone calls that start something like
this: Customer: "Hi. Is this the Internet?"

Some people pay for their online services with checks made payable to "The
Internet."

Customer: "So that'll get me connected to the Internet, right?"
Tech Support: "Yeah."
Customer: "And that's the latest version of the Internet, right?"
Tech Support: "Uhh...uh...uh...yeah."

Tech Support: "All right...now double-click on the File Manager icon."
Customer: "That's why I hate this Windows -- because of the icons -- I'm a
Protestant, and I don't believe in icons."
Tech Support: "Well, that's just an industry term sir. I don't believe it was meant
to --"
Customer: "I don't care about any 'Industry Terms'. I don't believe in icons."
Tech Support: "Well...why don't you click on the 'little picture' of a file
cabinet...is 'little picture' OK?"
Customer: [click]

Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash -- it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. I crashed my spaceship and
now it doesn't work."
Tech Support: "Click on 'File,' then 'New Game.'"
Customer: [pause] "Wow! How'd you learn how to do that?"