Alvin Pon B.Sc. (Hons)
Technical Support Computer Technician / Strong Communicator
Address: Please contact me for details
Mobile #: Please contact me for details
E-mail: geonetrix_2000@yahoo.co.uk
Web: http://uk.geocities.com/geonetrix_2000
DOB: 08/01/1978
Gender: Male
Nationality: British
Marital Status: Single
PROFESSIONAL PROFILE
· Committed Technical Support Computer Technician
· Strong communication skills
· Work proficiently with others and individually
· Well organized and reliable
· Thrives in a challenging environment
ACADEMIC HISTORY
Cisco Certified Network Associate (CCNA) - Farnborough College of Technology 2002 -
· Successfully completed Cisco Networking Academies CCNA Semester 1
· Successfully completed Cisco Networking Academies CCNA Semester 2
· Successfully completed Cisco Networking Academies CCNA Semester 3
· Currently studying Cisco Networking Academies CCNA Semester 4 (part time)
B.Sc. (Hons) Computer Science (2:2) - University of Wales, Cardiff 1996 - 1999
· Individual Project: Awarded the Computer Science Department Prize for best Third Year Project
during academic year 1998-99
· Pascal Programming & Algorithms I, II & III, Basic Computer Science, Computer Architecture
· C Programming, Computer Security, Discrete Mathematics, Engineering Management
· Human Computer Interaction, Introduction to Database Management, Database Management
· Data Structures, Further Database Topics, Documentation: Data Modelling & Manipulation
· Mathematics for Computer Science I & II, Microcomputing & Prolog, Prolog & Expert Systems
· Networks & Distributed Systems, Object Oriented Applications, Object Oriented Methods
· Operating Systems, Parallel Processing I & II, Software Engineering, Systems Design-Theory
· Systems Design-Group Project
BTEC National Diploma in Computer Studies (Distinction) - East Surrey College 1994 - 1996
· Awarded "BTEC Student Of The Year 1995 (Computer Studies)" for consistent hard work
· Information Systems, Communication Skills, COBOL Programming, COBOL Project
· Pascal Programming, Computer Systems, Quantitative Methods, C Programming
· Small Business Systems Practice, Small Business Systems Concepts, Microelectronics
City & Guilds 7261 Information Technology - East Surrey College 1996
· Microsoft Visual BASIC Programming
· Borland Turbo C++ Programming
GCSE - St. Bede's Secondary School 1993 - 1994
· English (B), English Literature (C), Maths (C), Science (Double Award: CC),
· CDT Technology (A), Information Studies (B), Religious Studies (C)
CAREER HISTORY
Dunston Associates Ltd., Hampshire, United Kingdom 2003 -
Technical Support Computer Technician
· Provide professional help desk and operational support for customers and engineers
· Provide comprehensive onsite support for customers
· Effective problem solving by fault diagnostics and troubleshooting
· Maintain customers' servers remotely via VPN tunnels/Dialup connections using RDP/Symantec pcAnywhere
· Working knowledge of Windows 2000 Active Directory, Exchange Server, Outlook, Citrix and Sophos Anti-Virus
· Record detailed reports of customers' problems and their resolutions for future reference in BridgeTrak
Temporary, Full-Time Contract
· Cam Lock (UK) Ltd., Hampshire, United Kingdom 2003
· Prism Data Management Ltd., Hampshire, United Kingdom 2002 - 2003
Telindus Ltd., Hampshire, United Kingdom 2000 - 2002
Production Laboratory Technician Team Leader
· Supervise workforce of three Production Laboratory Technicians
· Review quality of work performed in the department
· Ensure working environment complies to the ESD measures
· Monitor level of Laboratory tools and equipment, replenishing where necessary
· Maintain Telindus Customer Support FTP site, ensuring the latest software is available
Telindus Ltd., Hampshire, United Kingdom 1999 - 2000
Production Laboratory Technician
· Performed laboratory testing of various networking hardware to ISO9001 quality standards:
· Cisco, Juniper, Marconi (FORE), Alcatel (XYLAN), Extreme, CellStack, Riverstone, Redback, NetScreen, Telindus
· Ensured thorough testing, configuration and appropriate software on ATM/Ethernet switches/hubs/routers for customers
· Diagnosed faults in customer equipment, carrying out repairs where necessary
· Liased with manufacturers, raising support cases and acquiring RMAs
PROFESSIONAL TRAINING
Learning Tree 2001
· Data Network Design & Optimization (453), Hands-On LAN Troubleshooting (254)
· Hands-On Internetworking with TCP/IP (467), Introduction to Datacomm & Networks (350)
Vital Network Services 2000 - 2001
· Extreme - "Lighting up the Enterprise", Extreme - "Getting Started with Extreme"
Hemsley Fraser 2001
· Assertiveness & Self-Confidence Development, Customer Service - Providing a Quality Service
Telindus 1999 - 2001
· AMS, Juniper Product Course, Cisco: AVVID, ATM Workshops 1 & 2, FORE ASX-200BX
· ADVA: FSP Technical Training, Trainers: Customer Care & Telephone Techniques
COMPUTER EXPERIENCE
· HTML, Perl CGI, UNIX, C-Shell, X-Windows, MS-Office, FTP, AMS, Meeting Maker, pcAnywhere, Sophos Anti-Virus
· Windows 3.1/9x/NT4/2000/XP, MS-DOS, WinZip, PKZIP, Paint Shop Pro, FileMaker Pro, Outlook, BridgeTrak, Citrix
· Swift keyboard skills: 103 gross keystrokes/minute for standard alphanumeric data entry
INTERESTS
· Badminton, driving & reading
REFERENCES
· Available upon request
(
geocities.com/geonetrix_2000)