Company Letter Head

Date: Client Company Attn: Address City, State Zip Dear (client); We were sorry to see that your name has not been on our list for service contract renewals for the past two years. If you have had a problem with (company name), we would like to remedy it. To let you know we have made some improvements on our services and our prices have remained very competitive. We now have (new/improved service). I'll telephone you next week to see if I can answer any questions you might have. We would very much like to welcome you back. Sincerely, (your name) (company name)