Objective | Highlights of Qualifications | Related Work History | Education

Bryce D. Horvath



Email me! jstanormalguynaz@aol.com


Objective

    Retail Customer Service Manager



Highlights of Qualifications


· More than 6 years' successful experience in Customer Service & Retail with recognized strengths in problem solving & troubleshooting, staff support, and planning/implementing proactive procedures and systems to alleviate problems in the first place.
· Possess solid computer skills. Excellent working knowledge of PC hardware and software. Building websites, and designing them.
· Ability to train, motivate, and supervise Retail Customer Service employees. A team player.
· Skilled in merchandising & display, new store start-up, and new product introduction.

Related Work History


2001 - 2002 Store Manager Nestle Toll House Cafe Chandler, AZ
· Managed 12 Full time and Part time Employees.
· Followed production schedules, shrink, ordering, opening and closing.
· Baked cookies, brownies, rolls, and other pastries.
· Made specialty drinks such as frozen mocha mixers.

2000 - 2001 Computer Tutor/Technician Self-Employed Phoenix, AZ
· Help clients select the best system for them.
· Set up clients system for them, and provide tutoring with different internet providers, hardware and software.
· Technical work would include and not limited to installing motherboards and internal modems.
· Give training classes through some of my clients RV parks to help through out the community so everyone can learn together.

1998 - 2000 Multi-Unit Store Manager Help Ur Self Candy Stores Poughkeepsie, NY
· Supervised the hiring and termination of employees as well as their training and scheduling.
· Setting, reaching, and exceeding goals for the employees and the company.
· Handled inventory, ordering, and financial paperwork for the operation of the store.

1997 - 1998 Assistant District Manager The Animal House, Inc. Phoenix, AZ
· Assisted the district manager with daily functions of all area stores.
· Merchandised and inventoried stores.
· Employee coverage for stores that were short handed.

1996 - 1997 Store Manager Mrs. Fields Original Cookies, Inc. Phoenix, AZ
· Responsible for all store functions, including opening and closing of the store.
· Weekly paperwork, inventory, product orders, payroll, and employee scheduling.
· Supervision of all store employees, cross training of sister store employees, and assisting the district manager as needed.

Education



Business Management, Computer Web Development (GPA 3.7)

Glendale Community College - Phoenix, AZ Paradise Valley Community College - Paradise Valley, AZ

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Bryce D. Horvath | CIS 233DA