Communication Experience:

• Extensive telephone and in-person communication experience with customers, staff and all levels of management to gather and distribute information, solve computer software questions and handle software problems, and in secretarial and receptionist settings
• Preparation of business documents, completing questionnaires, creating merge forms, creating and producing mass mailings, business letters, memos, computer training materials and simple legal documents
• Publications include a children's book, articles, essays, short stories, over 300 poems, some puzzles, a poetry chapbook and a bibliographical note
• Served numerous times as a contributing editor with Time of Singing, a poetry magazine
• Public speaking experience as a lay minister in the late 1970's