United HealthCare of Illinois, Inc.
(312) 424-4460

• Analyzed and answered questions for questionnaires from current and potential employer groups, brokers and industry sources; gathered, organized and presented information in both written and oral form for various projects, including submissions to governmental entities, in-house trainings, and preparing for National Committee for Quality Assurance (NCQA) accreditation.
• Created macros, databases, spreadsheets, and other computer generated documents and systems to create and track mailings, track and compare contract benefit packages, improve and increase speed of word processing, maintain utilization and network statistical data and keep track of commonly requested financial data (including HEDIS 2.5, per member per month, and other formulae as required). Applications used: WordPerfect 5.1, Paradox 3.5, and Lotus123 3.5 for DOS and WordPerfect 6.0a, 6.1 and Lotus123 5.0 for Windows 3.1.
• Trained analysts and support staff in computer operation; did troubleshooting for computer application problems.
• Acted as leader for WordPerfect-based database committee which is in the process of revamping the Certification and Compliance Department's system of information storage, retrieval and updating from a primarily paper to a primarily online system.
• Interfaced with all levels of management.