Jonathan Paul Hamilton

1319 Starling Lane

Lewisville, TX. 75077

(972)361-3147 (W)    (972)317-7325 (H)

jonathan_paul_hamilton@yahoo.com

http://www.oocities.org/hamiltonjct/

Summary

2˝ years Cloverleaf Integration engine experience, Level 3 Certified, over 9 years of training and management experience.  Seeking integration Analyst/Programmer position with healthcare based company.

Work experience

Quovadx (formerly Healthcare.com)

Addison, TX.

Manager, Technical Training                                                                                          June 2000 - Current             

Level 2 Technical Instructor                                                                                             1999 – June 2000

Responsible for day-to-day management of the Technical Training team, including providing feedback and support of course related activities, guiding new course development, payroll and instructor/course scheduling.  In addition to my managerial functions, I have continued instructing Cloverleaf courses full-time.

Courses:

Cloverleaf Level 1 (Certified)                                                                                              Cloverleaf Level 2 (Certified)

Cloverleaf Level 3 (Certified)                                                                                              Integration Essentials (lvl 1 & 2 comb.)

Programming w/Tcl                                                                                                              Programming w/PDL

Advanced Record Layout                                                                                                  Cloverleaf Level 2 Primer

Developed WebConX Product Training

My most recent project has been the development of an education course for WebConX, which is a legacy to web application interface engine.  Due to my heavy involvement with the product I was asked to be a part of the approval team to help control which new functionality and bugs fixes would be completed for the release.  I also assumed the responsiblity for developing a demonstration site.  This experience has enabled me to expand my skills by learning HTML, ASP, VBScript and VB.  I have since used these skills to build/manage an intranet for the Education Dept.  Additionally, I have been able to build several different web based utilities to aid in monitoring Cloverleaf Interfaces using Tcl scripts to generate HTML files which display Cloverleaf statistics.

Software & OS:

Cloverleaf  (v3.5 – v3.8)                                                                                                      WebConX            

Microsoft Windows 3.X, 95, 98, ME, NT & 2000                                                            Red Hat Linux

MS Office Suite (Access, Excel, Outlook, PowerPoint, Project, Word)                       IBM MQSeries

Lotus Notes                                                                                                                          Apache

PowerQuest Drive Image Pro                                                                                             IIS

Calendar Creator Plus                                                                                                          Many other windows based programs.

Programming Languages:

Tcl (Tool Command Language)                                                                                         Visual Basic

VBScript                                                                                                                                HTML

ODBC

AEGIS Communications Group Inc.

Addison, TX.

TRIUMPH Systems Implementation Project Manager (American Express)              1998 - 1999            

Training Supervisor (American Express)                                                                        1997 - 1998

Training Specialist (Amex, AT&T, NatWest Bank, Chemical Bank, USPS)             1994 - 1997

Customer Service and Sales Representative (AT&T)                                                    1994 - 1994

 

Responsible for the implementation of American Express’ new charge card management system into vendor systems network.  Coordinate with programming staff to modify existing system interface with Amex.  Identify training and staffing impacts for 20+ campaigns and develop implementation plan to offset impacts.  Created MS Access database for tracking employee id’s, project plans using MS Project and various charts and graphs to visually display agent effectiveness.  Frequently travel to Amex sites to represent AEGIS during implementation meetings with other departments and vendors.  Coordinate with other vendors of Amex to ensure seamless transition  from vendor to vendor.

Previously, my responsibilities were to supervise a group of 4-6 trainers while fulfilling the full role of a Training Specialist.  Duties included platform presentation, creation of training materials and several management functions related to supervising employees (Payroll, counseling, coaching, etc.)  Lead trainer for AT&T before moving to Amex and single-handedly created the curriculum and trained two pilot campaigns for NatWest Bank and the United States Postal Service.

FoodMaker Inc. (Jack in the Box)

Seattle, WA.

Shift Leader  - Responsibilities included managing anywhere from 2 to 15 people at a time, handling store money, doing weekly/monthly inventory, completing weekly food/supply ordering, and other management tasks.  Attended 3 week training to receive certification for Assistant Manager position.

Education

University of Washington

Seattle, WA.

Architecture  -  Accepted to University of Washington Architecture program.  Studies included standard core classes and departmental classes.  Extracurricular Activities included participating on the Crew team in addition to working 20-30 hours a week.

References

Rey Currie             V.P. Integration & Security Product Management, Quovadx       972-361-3035

James Danley        Technical Support Manager, Quovadx                                            972-361-3075

Additional references vailable upon request.