HASSAN
ALI ALGOZWI
P.o. Box 22611 Riyadh, 11416
Mobile: (00966) 50527-0516
Seek the Challenging Position of Teller
A highly talented Teller with huge experience in efficiently processing daily
transactions for personal and commercial account holders, providing excellent
customer service, utilizing sales techniques to recognize the needs of customers
and match those needs to available products and services.
Summary of Qualifications
· More than Fifteen years experience.
· Great working knowledge of SAMA regulations and Riyad Bank policies, procedures, and systems.
· Exceptional ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing high level of customer service.
· Profound working knowledge of Microsoft office applications including Word and Excel and business equipment including 10-key, money counters, and telephone.
· Excellent communication and leadership skills.
· Remarkable professional appearance, dress, and attitude.
· Solid math skills.
· Ability to move frequently and regularly using the wrists, hands, and fingers.
· Excellent interpersonal and customer service skills.
· Strong organizational skills and ability to work within a small group.
· Uncommon familiarity with various office equipment, including a personal computer.
Professional Experience
Riyad Bank, Several branches, Central Region 1992 - Present
Teller
Process customer financial transactions within assigned limits and established guidelines.
Provide excellent customer service in completing transactions efficiently and in a friendly, professional manner.
Meet sales and referral goals by identifying and selling Association products and services beneficial to the customers needs.
Maintain a current knowledge of new and existing products and services.
Participate in promotions and sales activities to ensure the Bank's growth.
Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
Support daily tasks that maintain optimal integrity of the Bank.
Balance ATM, process night drop, balance negotiable instruments, review kiting report, verify travelers check stock, balance credit card machine, and monitor lobby rate sheets and brochures.
Attend training opportunities as presented.
Participate in Resident Expert program to strengthen knowledge and participate in knowledge sharing corporate philosophy.
Identify fraudulent activity to prevent potential losses to the Bank.
Take appropriate corrective action and notify supervisor.
Balance cash drawer and teller transactions within established guidelines.
Perform cash handling functions in an accurate and secure manner for receiving, receipting and processing of payments.
Responsible for the safekeeping of money received for cash drawer and the prompt accounting or transfer of funds to safeguard against loss, and to establish and maintain cash drawer limits according to policy.
Reconciled a variety of ledgers, account records, reports, and general ledger accounts; inputted and updated journal entries.
Education
Enrolled in
Arab Open University aiming to get a bachelor degree in business
UM Al hammam High School
High School Diploma (