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      Proactive, results-oriented professional with strong experience in technical engineering services and computer industry; providing outstanding customer service and system support. Recognized for having excellent management, maintenance, and people skills; and a candidate with strong problem-solving and trouble-shooting skills, and able to retrain in new technologies. 

       A service engineer that is able to think out of the box to provide solutions to complex problems; and able to enhance productivity and efficiency.  Experience in the field of electronics and computer science; received an information technology bachelor degree in 2005 with an specialization in software engineering, and  an electronic engineering associate degree.   I have experience in software applications, programming, web-design, databases; windows operating systems, testing and networking.  Able to conduct presentations, communicate effectively and deliver quality service on time and handle pressure well.  

Bilingual: English and Spanish.

 Objective:        A challenge position in the information technology field or computer science.

                            As a  technical engineer or system analyst.

Experience:  

                       Walgreens; Fort Lauderdale, Florida.                                                                  July 2005 - present

                       Field Service Technician, Data Terminal Repair.

Installed, repaired, tested and maintained the photo-lab equipment at the photo        department.  Trained users on the units,   Supported the network system of the labs, setup network addresses TCP/IP, and protocols, monitored equipment performance and responded to service calls.  Resolved and manage system errors; made proper decisions to deliver effective service resulting in highly productive Labs. Trained with Fuji kiosks, Agfa and Fuji mini-labs series: Repaired film processors and photo laser printers, LCD projectors.                 

                       Kodak , Miramar, Florida                                                     June 1997-March 2005

                       Service Engineer:  Qualex PhotoServices.

Trained and certified service engineer on Noritsu, and  Kodak photo equipment.  Installed and serviced all kiosk units and setup the lab network; performed applications and software installation, as well as hardware troubleshooting and maintenance; received filed service calls; and completed service to customers in a timely matter.  Controlled cost of parts; managed the inventory; and maintained company vehicle;

Other tasks:

*Analyzed and evaluated equipment to detect damage components due to usage.

*Resolved mechanical and controls systems design deficiencies resulting in better performance

                        *Improved preventive maintenance program ensuring continued machine operation resulting in 

                          low cost service calls.

                        *Developed systems knowledge to address individual customer needs and requirements    

                          which allowed customers to operate units more effectively.

                        *Performed modifications and retrofits; resulting in better unit up-time.

                        *Followed EPA-OSHA safety guidelines for proper recycling of silver; OSHA certified tech.

                        *Managed a territory of 54 units in Broward and Miami Dade counties resulting in an area of

                          low service calls and a very profitable territory for the company.

                        *Established guidelines, and maintained positive, and effective customer relationships in key

                         areas as asset management and customer satisfaction.

                        *Designed, and developed a personal database for manage service calls via Microsoft

                         Access,  and used dispatch systems like Service Power to effectively distribute calls workload

                         in the district.                   

                        *Completed over 6000 service calls in eight years of service at Kodak Service & Support Dept.

Education:   Barry University, Miami Shores, Florida

Bachelor of Science, Information Technology, GPA 3.4, May 2005.

                        Specialization; software engineering development.

                        Miami Dade Community College

                        Associate of Arts; Electronic Engineering Technology; AA. degree.

 

Certifications:  CompTia A+ certified professional, 2003. Member of Association of Computing

                             Machinery; www.acm.org. and Industrial Electrical & Electronic Engineering,

                              www.ieee.org.

Awards:             Kodak . Qualex National Winner 2002 Process Improvement award.

 

Other Skills:      Programming; C++; VB.net; Java; HTML; Web-design; FrontPage; Databases;

                             SQL, Access; PDF and Microsoft office 2003; Win 2000, XP, networking; about two

                             to three years of study and practice in each technology.

 

Business:          Management theory; data-analysis; inventory control; and information systems.

    Organized, reliable, hardworking, team player, self-motivated and results- oriented.

 * How may I contact you to discuss any opportunities within your organization?