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Emp. Ref. No: HRS016/03 
JobsDB Ref.: JDB035617421
Company Description 
Contract Guest Relations Assistant (1 yr) Post Date: 13 Nov 03 http://www.jobsdb.com/HK/EN/Job.asp?R=JDB035617421 |
Flat XXX, Block XX
Wxxx Cxxx Hxxx Estate
Axxxxxxx
Hong Kong
16 th November, 2003
Human Resources Division
Ocean Park Corporation
Aberdeen
Hong Kong
Dear Sir/Madam
Re: Application for the position of Contract Guest Relations Assistant (1 yr)
With reference to your advertisement on www.jobsdb.com on 15 th November , 200 3 , I am writing to apply for the position of Contract Guest Relations Assistant (1 yr) and would be grateful if you will consider me for the above position.
I am a graduate from Higher Diploma in Sales and Marketing in IVE (Chai Wan). During these past three academic years, I had learnt a lot of theoretical and academic marketing skills. Besides, I had been working in the field of banking and finance for about 1 to 2 years . During my job in ING Life Insurance Company Limited , I worked as an insurance consultant and had been involved in providing different customer services. And I also had been working in the field of consumer banking as a teller in Standard Chartered Bank and had been involved in providing business banking services to merchants in Citibank, N.A. . Recently, I have been working in the field of high fashion and luggage retailing as an part-time operator in Louis Vuitton Hong Kong Limited where I have to provide supporting and front-line services in shop.
With the experience & skill I have acquired, I am confident that I can deal with the challenge ahead and do my very best to make a contribution to your organization. The enclosed resume provides further details about my education and working experience. I would welcome the opportunity to discuss my application with you.
Yours faithfully
SIU Yuk Lin, Francis
Enclosure
As we know, people and the good customer services we provide are Hong Kong's strongest competitive edge. Firstly, recognising that there are some 300,000 SMEs in various trades, representing 98% of Hong Kong's business operations and employing 60% of the work force in the private sector, customer service should be placed a high priority of enterprises.
Secondly, with over 80% of GDP contributed by the services sector, the most effective way to rejuvenate Hong Kong's economy and international reputation quickly is to improve our quality of service. Customer service issues in customer service center, technology and management; retention, motivation, training and development of customer service staff; customer loyalty and retention and many others are becoming increasingly important and more so challenging with higher customer demand. That is why many corporations are interested in joining as members in the consortium effort. Their vision, and ours, is to build Hong Kong as a premier service center.
The past 12 months had been tough for many businesses in Hong Kong and we are uncertain if the worst is over. Faced with the continued slowdown of the major markets and the challenge of an economic restructuring brought by the combined impact of globalisation, advances in information technology and rapid economic development in the Mainland, we all have to work harder and smarter. As Hong Kong positions itself as an international financial centre, as a centre for tourism, a centre for logistics and trade and commerce, we need to move up the value chain and offer high-quality, high value?added services. In this process, we have a vital role to play in enhancing the software of our service infrastructure. I firmly believe that customer service is instrumental in achieving business success and creating differentiation, both in boom years and in lean years. I think better customer services help Hong Kong improve its competitiveness as Asia's world city.
