Guidelines for the content

Subject Line

1. The subject line should be brief but appropriate.
2. Put RE: plus subject, when replying to a message.
3. The subject line does not have to be a complete sentence.
4. Indicate if the message is URGENT before you type the subject.

Message length

1. Limit your message to one subject.
2. Keep your message to 25 lines (one computer screen) if possible.

Paragraphs

1. Keep your paragraphs short.
2. Mention one main idea in one paragraph.

Quoting documents

1. Refer to previous documents quoted.

Grammar, spelling, language

1. Proofread carefully .
2. Avoid redundant words and expressions.
3. Spell check if possible.
4. Use the appropriate tone - do not be so brief as to sound curt or rude.
5. Make sure your message is clear and unambiguous.