Keith
Hoffman
4723 Speros Lane #2
Eau Claire, WI 54701
715-834-4139
hoffmakm@uwec.edu
University of Wisconsin-Eau Claire; Eau
Claire, Wisc. (1996-present)
Major:
Technical
Writing
Minor: Web Development
and Design
Graduation
Date: December 22, 2001
Media Processing Assistant; VetConnect
Systems, Inc.; Eau Claire, Wisc. (1999-present)
Duplicated
and assembled user manuals, release notes and other documentation to be sent to
clients.
Managed and maintained the company copy center and all of its equipment.
Updated and
maintained
the client newsletter mailing list. Created
and implemented a bill of materials to keep
track of
documentation costs. Designed user
manuals based on previously written
documents.
Edited
and proofread manuals created by technical writers.
Technical Writing Internship; VetConnect
Systems, Inc.; Eau Claire, Wisc. (June 2001-present)
Created and designed a user manual for software support.
Rewrote existing support documentation.
Converted the support documentation to HTML and posted the documents on
the company Intranet.
Staff Writer; Toughguy.com
Fantasy Football; Web Site. (June 2001-present)
Searched the web for news links
relating to NFL teams in the NFC West conference.
Wrote
blurbs
regarding the impact of the gathered news for a weekly email newsletter.
Wrote
weekly
feature entitled Tough Calls, where I
gave advice on who should start in a given
week
and who should not. Wrote other
articles as assigned.
Store Supervisor; Mega
Pick N’ Save; Eau Claire,
Wisc. (1997-1999)
Managed 100-200 store employees at any given time.
Trained cashiers, baggers and
service
desk staff. Supervised employees
ranging in age from 16-70 years old. Maintained
store appearance. Solved scheduling
conflicts. Assisted customers and
solved customer
problems as
the only manager on duty.
Proficient
in the following software and programming languages:
q
Microsoft Office Suite
q
Adobe PageMaker, Illustrator and Photoshop
q
RoboHelp
q
HTML, JavaScript, Java and SQL