We at HSS, believe that support is the overall process of nurturing
relationships that begin with a sale. To us, support goes beyond merely
attending to bugs and problems after the sale.
Our mission is to consistently provide first-contact resolution with a
sustained emphasis on people, process and technology in both, Product
offerings and Support services. We aim to provide comprehensive support to
HSS customers across the globe, using the latest tools and techniques to
deliver a consistently fast response across the full range of post-sales
services.
The BD-Support philosophy is to provide a single point-of-contact for the
customer to co-ordinate all post-sales deliverables and to champion the
customer's cause as a representative of the customer's own organization
within HSS. This is the guiding objective for every individual in the BD-
Support organization.
