EDUCATION
Bachelor of Science, Computer Information Systems
DeVry Institute of Technology, Addison, IL
Graduation: February 1998.
GPA 3.57/4.0, Dean's List., Honors Cooperative Education participant
Languages
- Cobol, QBasic, Borland C / C++, CICS, Visual Basic 4.0, HTML, Java, JCL.
Databases
- Watcom / Sybase SQL, DB IV, Brio Explorer, Information Access, Power Builder 4.0.
Operating Systems
- DOS 6.1, Unix, WIN (3.1, 95) WIN NT (3.51, 4.0).
Software
- SUPRTool, Media Briefing Boards, Crystal Report Writer, various Windows platform applications (including WordPerfect, Lotus, Excel, Netscape, MSIE, CC:Mail).
Technical Support Specialist
09/96 to Present
Hewlett Packard, Naperville, IL (Manpower)
Supply vital, accurate application support and service for internal U.S., Canadian, and Latin American end users. Troubleshoot PC standalone and network configuration issues on various platforms. Utilize SQL and report writers to generate profitability reports for upper management. Modify legacy programs to meet change in business needs.
Restaurant and Retail Management
11/84 to 02/95
Recent experience primarily in opening new sites. Developing marketing concepts. Staff, train, and develop hourly and management positions. Coordinate front and back operations to maximize customer service and profit margin. Administrate unit level wage and benefit packages. Extensive use of P&L / OPS statements. Inventory, ordering, cash control.
Cliff's Family Restaurant
08/91 to 08/92
Owned and operated 300 seat, two banquet room, full service restaurant serving breakfast, lunch, and dinner. Casual dining featuring an American style menu with a weekend breakfast buffet.
Dawson Technical Institute / City Colleges of Chicago
11/90 to 11/92
Instructor - Food Service Management and related topics. Responsible for lesson plans and syllabus. Create tests, quizzes, and other evaluation methods. Attendance and grade reporting. Identify new resources for academic studies.
Organ Transplant Resource Website
http://www.oocities.org/HotSprings/4184/index.html
1/97 to Present
A public service site devoted to information about organ transplants.