302 Chesapeake Ridge

Woodstock, GA  30189

(770) 516-1340

jimmy@rosemanor.com

To use my flexible talents and rapid learning ability to find solutions to the challenges inherent to the dynamic and volatile healthcare industry. 

Director, Quality Assurance (March 2004 - present)

• Manage the day-to-day operations of 8-member team.

• Responsible for quality of product released to clients.

• Responsible for tracking problem issues and investigating root causes.

• Lead quality process improvement committee.

Director, Strategic Projects (May 200 - March 2004)

• For a variety of projects. Reported directly to CEO and COO.

• During this period was often called to be interim manager of a department during reorganization.

• Responsible for coordinating our response to RFPs.

Director of Network Operations, Atlanta

•  Responsible for over $600,000 in monthly revenue for the region.

•  Maintained EBITDA targets in a climate of declining revenue and rising costs.

•  Built effective working relationships with payors and other company clients.

Director of Continuous Quality Improvement

•  Developed and conducted seminars on quality improvement, customer service, and team building

•  Led the company’s quality movement by managing over 10 project teams.

•  Fostered a culture of quality through quality-related communications, rewards, education and projects.

Director of Marketing and Research

• Created a national marketing and public relations program for the corporate office and 20+ physician offices.

•  Developed lead generation and tracking database for company sales force.

•  Built and managed telemarketing and research department.

Database Programmer

• Held Department of Defense security clearance.

• Developed utilities and sub-routines for the U.S. Army MIIDS and FALCS-II database systems

•  M.S.I.E., Master of Science in Industrial and Systems Engineering.

•  B.I.E., Bachelor of Industrial and Systems Engineering

•  Graduated Cum Laude.

theater, choir, creative writing.