| Unfortunately, it is human nature to want to feel some degree of power over someone else. When you depend on a forklift driver to unload you, he has power over you. Some people are unable to refrain from abusing this power. It will help if you can somehow make them feel important, if to nobody else but you. They will remember you if you ever return to the same place, and give you the service you deserve.
A smile and friendly attitude will help. When they do something you like be sure to complement them. "You catch more flies with honey than with vinegar." Make it your business to know the unloading hours before you get there. Don't pull in two minutes before closing time and expect them to be happy to see you! If you get there during the night, set your alarm to ring in time to have your tarps, straps, or chains off so you're ready when they get to work. If they start something else first, the chances increase of you getting put farther down on their list of priorities. If your bill says to call ahead for an unloading appointment, do so. You have no idea what the schedule for their business is. An ounce of prevention is worth a pound of cure. Don't be surprised when you come across people who are genuinely friendly, helpful and courteous! There are quite a few out there. Let them know you recognize and appreciate it. If you find a real jewel, take the time to find their boss and tell them what a great employee they have. Everyone complains if something isn't done right, but few give praise when it's deserved.
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