TRD International Help

trd@trdhelp.com

Sometimes people sign up to a program over the Internet and soon they receive the shock of their life.

They simply do not understand what the Internet is. The Internet is an information REVOLUTION. It is not censored and anyone can write anything, click and it is posted on some Internet Site. If anyone searches hard they can find a number of good or bad stories against almost any person or business.

You may read horrible stories posted against our beloved President by some Taliban warrior. The government may have bad things posted against you, something you have done when you were a kid. Your own high school. Credit card reporting agency. Your own neighbor may have posted something against you.

Just the same, you can read stories against “Work at Home” offers. You can also read stories against our company, TRD. Do not let those stories shock you.

You can be sure of one thing: the negative stories against TRD are fabricated, exaggerated, altered and they are UNTRUE!

TRD has been in the same location for 25 years. TRD is 100% honest and proud of it. We don’t have a single valid complaint anywhere.

With our Web Page and mailer we DO try to discourage the curious from signing up. Sometimes people just want to see what is this all about and later would try to obtain a refund. With this no nonsense policy we end up with the finest contractors, quality people to stay with us for years. Please read below:

EVERY BUSINESS VENTURE IS A GAMBLE!

Is TRD a sure moneymaker? No! It’s a gamble, just like anything else.

How about opening an ice cream parlor? It’s a gamble.

Let’s talk about The State Lottery Systems. It could be labeled as an obvious FRAUD. A SCHEME, designed to steal uneducated people’s money. You see the big board on the highway, “WIN 95 MILLION!” Winning the lottery? Your actual chances are one in 100 million. How minute is that? How tiny is it? It is hard to imagine!

How about the TRUTH? It is ZERO.

Even if you do win the 95 MILLION, you will NEVER SEE IT!

They will NEVER GIVE IT TO YOU!

They will CHEAT you out of it!

The state will put the 95 MILLION in a money market where it earns $500,000 interest monthly. Then the state will STEAL half of that and you will receive (maybe) $200,000 monthly for 20 years. That is if you live that long.

The chance that you will lose all the money you spent on the lottery ticket is almost absolutely certain.

Why don’t you save your losing lottery ticket, simply take it back where you bought it and ask for a REFUND? Why? Simple: you would be laughed out of the county. That is why. It is just fair. You indeed received a CHANCE to win. A small one, but you did.

How about the STOCK MARKET? If someone would intentionally want to write something bad it could be labeled as a FRAUD; a SCHEME to steal your money, unless you are an insider. You invest your hard earned money. Soon you think you struck a mint. You go on vacation and start enjoying your profit. When you come back you see that you are broke. The sharp insiders screwed you by selling you stocks at the highest price. The FED. stole the rest from you by deliberately knocking the price down. You lost all your profit and most of your original investment. They simply repeat the same every 15 years. They play the same game on new investors. Investors lost about 4 trillion recently. What are your chances to make money? Maybe 20%.

Why don’t you save your losing portfolio transactions, then simply take it to your stockbroker and ask him to reimburse you for your loss?

No one does that. Why? Simple, you would be laughed out of the Country. That is why. It would not be fair. You indeed received a CHANCE to make money. A small CHANCE, but you did.

Contracting with TRD? It’s a gamble, just the same.

We estimate the chances of you making money are around 88%. (We cannot guarantee that to anyone.) At least we are 100% honest and tell you in advance! If you are willing to sign up and risk $250, you may make a nice living with this. If not, you invested $250 into assembly lessons.

TRD has an unblemished reputation and we are very proud of that. We have been in business for over 18 years and we are promoting the highest standards of business ethics on the Internet. All this time there has not been a single VALID complaint recorded anywhere. We operate by the BOOK and this is the book.

We are not trying to tell you that we have had no complaints, just that we have had no VALID complaints. We only deal with NAA Members, (National Assemblers Association) and they all have some background in assembling products. We tell everyone in advance that it is a difficult job.

There is a percentage of people that will never make money with this.

The problem TRD is facing daily the basic human nature:

Contractors will never, ever blame themselves if they fail. They will always blame TRD. Unfortunately, during all the years we have been farming out our work, we have encountered a number of people, who despise us for their failure to complete the work. They can be found all over the Internet posting UNTRUE messages against us. It is always our fault, (they claim), that they were unable to send us working products. They prefer to deny the fact that we told them about our NONREFUNDABLE policy in advance.

We agree to make every effort to resolve all
LEGITIMATE complaints in a timely manner. Please be sure to contact us in a letter explaining problems if any.

We agree to deliver what we promise and promise only what we can deliver.

Misrepresentations will not be tolerated.

We ensure to the best of our ability, that no false
statements are made in any document distributed on
the Internet or by mail.

SLOW LEARNERS:

We spend a considerable amount of money and effort on teaching contractors to assemble properly. We send them a FREE SAMPLE, several kits, free replacement parts in case they break something, and help them with any other trouble they experience. We invest the $250 membership fee strictly in assembly instructions. Therefore, refunds are impossible, as clearly stated on page one of our mailer. Asking for a refund is considered an UNFAIR REQUEST because it represents the untruthfulness and inconsistency of the assembler to the signed agreement for a

NONREFUNDABLE fee.

BBB received about 16 such unfair requests in the past 5 years. Unfortunately, we are unable to resolve a complaint with no reasonable and legal proof of our obligation to refund the membership fee.
Our instructions and cautions are clear; we misled no one. Our contractors received over $250 worth of assembly instructions and parts. Consequently, they invested the fee into their successful completion of the job.
Therefore, the unjustified requests for refunds are considered unfair! The filing of any unreasonable complaint by a contractor because of a failure to assemble the modulators will result in immediate TERMINATION of his or her Membership and future stocks.

It is very unfair when someone starts complaining. Let’s summarize where we are. You are a Member of NAA. The National Assemblers Association. You told us, or we assumed that you are an assembler therefore we made you promises on how much you will be able to make. You promised to send us working Modulators and we promised to pay. If you fell into the 12% don’t blame us. We told you clearly how difficult the job is. If you start complaining you will be TERMINATED automatically.

BBB has a very bad report on our company. Why? The competition in the electronic business is fierce! As soon as an electronic product becomes a good seller, hundreds of electronic people jump on the idea, try to copy it so they can produce it and sell it on their own. They see our mailer as we try to recruit contractors. They sign up, most of the time under their wife’s name, and they pretend to be interested in becoming contractors for TRD. They see it as a great opportunity to STEAL a successful product since it will be delivered to them on a silver platter for only $250. When they receive the Sample and the assembly program they are surprised to see that it can’t be STOLEN since it is protected by FCC rules and regulations.

The electronic people who made the mistake of signing up instantly go into action by filing

UNTRUE COMPLAINTS

and demanding their money back. They usually start by writing letters, LYING to BBB, claiming that they did not know about TRD’S nonrefundable policy. Besides, they just love to cause problems for their competitors. BBB refuses to take the facts into consideration that we were 100% honest and we foretold about the NONREFUNDABLE POLICY.

Just imagine how stupid this would sound: "BBB has 500 million complaints on file against the State of Florida. People returned their losing lottery tickets and the State refused to give their money back."

Why is it stupid? Because people knew BEFORE they spent their money that their investment into lottery tickets will be NONREFUNDABLE.

BBB is unfair with TRD. BBB refuses to take all the facts into consideration. BBB will not answer our letters when we clearly explain all these to them.

BBB also states that we change our business name often. Yes we do! We have a good reason to; a new name receives much better search engine positioning.

SEE PAGE 3 of our original mailer that was sent to
you. We also explained it in advance why we don’t meet anyone in person, nor talk to anyone over the phone.

We clearly explained the risk, when we told you that 12% of our contractors would not be able to do the job.

You clearly understood the risk, when you entered into a binding contract with us.

To send out Modulators just to see if you are capable of assembling them would cost a SMALL FORTUNE!

If we would have set up our assembly program this
way we would have told you so clearly.

However we did not!

We told you clearly, SEE PAGE 1 of our original mailer that was sent to you explaining about the fee being NONREFUNDABLE!

You mailed back a letter to us stating that you
clearly understood our policy, therefore we continued with our program.

SEE PAGE 1 of our original mailer. On the left, under the second picture:

"The first one is difficult."

See page 4 of our original mailer:
"The first one is quite difficult to do for most contractors."

We were 100% honest with you at all times! Don’t give up trying to assemble hoping that you will be able to make up, dream up or create a reason to base your demand for a refund!

IF YOU GIVE UP TOO SOON, YOU WILL FALL INTO THE 12%.

There is no lawyer, consumer protection agency, nor court in this world able to help you obtain a refund on your fee. We made no exaggerations, misleading or false statements anywhere and a contract is a contract!
Order a second Kit and try again!
In plain, simple terms: Do a good job, send us working products, keep your mouth shut and don’t try to phone. We never gave you a phone number to call, did we? We pay well and we make the rules. Since we are an international company we are not forced to do business in a certain way. Therefore we do it the good old-fashioned way, our way. If you are unhappy, find another job.

Don’t be discouraged! The first one is difficult.

Some Internet surfers are looking for assembly work without an upfront fee. Good luck!
For a moment, imagine that we would offer our assembly work without a fee. We would receive about 2 million applications a month. To run a credit check on each applicant would cost us $35 each. That is $70 million a month. To mail out 2 million samples would be another $30 million. No company could afford such luxury!
By charging a large fee we automatically eliminate the curious and end up with the serious assemblers.

#1. DO NOT ACCUMULATE! We need finished Modulators
NOW! If you assemble an average of 40/week, it is best
if you don’t wait until the end of the week and send
all 40 at the same time. Four Modulators will fit into
a 9x12 padded envelope. It requires only four 34 cent stamps. As soon as you have four Modulators done,
please send them immediately! You will be reimbursed for the envelope and the postage stamps.

Be sure to serial number your envelopes, start at #1. Be sure to write the serial number and your return
address on the top left corner of the envelope.
Please be sure to include a simple note inside the
envelope with your exact name, address and serial
number! You will find this same serial number on your paycheck.

#2. PREVENT DELAYS! We are still receiving a number of finished Modulators without a note or letter.
These Modulators cannot be traced back to the sender.
Please, INCLUDE a letter in every envelope you send
us with clear explanation, serial number, your exact
name and address!

#3. TUNING! The Modulators are automatically tuned to
88.3 Mhz. But only IF you follow the sample
faithfully! If you make the wires of the resistors,
condensers, coils, safety wire too long or too short
the Modulator will still function but it will transmit
on the WRONG FREQUENCY, outside of the FM radio band.
Modulators found to be transmitting on the wrong
frequency cannot be repaired at a reasonable cost.
They will need a complete disassembling and rebuilding.
These units will be discarded and we cannot pay.

#4. SOME CONTRACTORS are still pressing us to help
them with repairs. Yes, we will help, but NOT
INSTANTLY. At this time we are about 2 and 1/2 Months behind
with repairs. You will need to wait. Please contact us after that. Mail a letter to our POBox, request a REPORT and a new Kit. If you don't contact us
we assume that you gave up. Modulators assembled
negligently are actually not our problem. Most of the
time these Modulators need to be disassembled and
rebuilt. Burned out parts? They again need to be
disassembled and the bad part found on a tester. This
takes a lot longer then building an entire new
Modulator and it is just not feasible. In order to
forge ahead in this dog-eat-dog business world, our
selling prices are discounted to the lowest point.
If we would hire an extra technician to do repairs we
would be doomed! Repairs are not our number one
priority, we do repairs on a slow day. We receive a
large number of finished Modulators daily. These are NOT READY to be sold.

Each Modulator is carefully inspected, re-tuned, glued,
sealed, closed, labeled, packaged and sent off to our
salespeople. This takes up all of our time on most days. Our contractors are waiting for their checks and more Kits.
If we delay sending the paychecks, we are DEAD! Our success
would be immediately halted. We work very hard into the late hours. The last thing we want to do is
be kind-hearted and spend two more hours doing repairs.
The same goes for contractors who try to phone us. We could spend hours on the phone, trying to help contractors with questions. It would be all wasted. It is just not possible to find bad connections or other assembly problems over the phone. Therefore, we talk to no one over the phone. Question? Examine the Sample. As we said on page #3 of our original mailer: “We make no personal contact.”

#5 Our contractors are always the #1 PRIORITY! The
second on our priority list are our salespeople.
Contractors who do sloppy work are number three on
our priority list. (About 12%) This is the KEY to our
success! Contractors who are not able to complete
their Modulators are still important to us. We will
do everything within our power to help them assemble
and make money. They are simply not on the top of our
priority list.

#6. DUPLICATIONS! Are you requesting help or
additional parts? You must do it through the proper
channels! SIMPLY WRITE A LETTER TO TRD. Some
contractors in the past had requested parts by
phoning. They wanted to be absolutely sure so they
also emailed the same request to several of our
e-mail accounts. Then, they also wrote a letter.
This caused tremendous confusion, delays,
duplications. They received the same parts several
times causing a great financial loss to
our operation. Do you need something? Broken,
burned out part? No problem. Your request will be
acted on immediately. The parts will be sent FREE!
All you need to do is write to our PO Box.
Definitely, positively NO PHONE CALLS PLEASE!

#7 THE CUT! It is very important that you observe
the slight cut in the antenna wire! Some contractors
are still returning Modulators without this cut!
In the future, we will be forced to return the ones
you send us for payment without the cut. It is too
much work for us to open each, check and make the cut.

#8 Some contractors who live in this area drive up
and try to have a broken part replaced or try to turn
in a finished Modulator. As we explained to you we
want no one to contact us in person! This was one of
our conditions! We removed our commercial insurance
coverage from our building and we don’t want to be
sued again. We farm out our assembly work to reduce
problems with hired help. In order to protect
ourselves we make no personal contact with anyone!
Please communicate with us through the mail. If a
contractor ignores this warning his or her membership
is

INSTANTLY TERMINATED!

As we explained, we lost everything due to an UNTRUE
law suit!

#9 TOO MUCH GLUE! Some contractors are using too
much glue to fasten the parts down. Please use the
minimum amount of glue so we can inspect all
the parts!

#10 As you know one employee lawsuit can
wipe you out. Therefore TRD has no employees.
If we are snowed under with work we simply
take our phones off the hook. Phone busy?
Hundreds of people call daily. They don’t have
the fee and they all ask the same question. Can they
work without the deposit? The answer is

NO, every time. We are forced to take
the phone off the hook, because they call
at our expense. Sometimes we leave an
answering machine on. NO PHONE CALLS
PLEASE! Write a letter and mail It.
Seeking technical advice? Examine the SAMPLE.
A SAMPLE is worth a thousand pages of instructions.
Question? If we have more time to analyze the
question we can give you better technical advice.
Please write, do not Email and ask for technical
advise.

#11 It is important to spread the 3 legs of the
transistors well apart before gluing them down and
have the back of them down.

#12 Some capacitors have short legs. You will need to
extend them by using the wire we provided.

#13 Thin or thick wrapper wire? Both are perfect.

#14 The indicator light does not light? Reverse the
wires!

#15 Battery was missing? Some Modulators are sent
without the battery to reduce weight of the package.
You buy one locally, pay for it and we will reimburse
you.

#16 The plastic box is available at Radio Shack
stores. If you received a Kit without the plastic
box, buy one and we will reimburse you.

#17 The telescopic antenna? They break off easily.
Most of our distributors are ordering their Modulators
with just a short wire. This wire is the transmitting
antenna.

#18 The sample is messy? We need to apologize. If the
wiring of your sample is messy it was probably made
by an inexperienced contractor. This is actually very
good news for you. If yours is also messy, we will
still pay! As long as it works! The Modulator will be
sealed before it’s sold. Remember, we sell these to
third world countries where they have few new cars
with built in CD players. There are no hidden parts
under the wax. Heat it up and pull it away if you
wish. Do not substitute any part! You can only use
parts we send you.

#19 List price $50? None is sold at this price. Our
distributors give huge discounts.

#20 DO NOT OVERHEAT the parts! The hot solder iron
can destroy the parts if you leave the solder iron on
the part for longer than 10 Seconds.

#21 PLEASE DO NOT CALL! Some contractors are
correctly ordering parts by mailing in FORM 33.
Then they phone, asking us to check on their parts.
Please do not phone! We are
PRECISION people. The day we received your order, that
day we sent out the requested parts! No one had ever
succeeded doing it faster. If worried, please check
with the local post office. We are not able to locate
or check on packages in transit.

#22. What happens if you return a non-working
Modulator? A contractor returned a non-working
Modulator with a note to send him a second Kit to try
immediately. This type of a request is very
unreasonable, expensive and it can not be done.
The contractor had failed with the first one and he
will fail with the second one just the same, unless we
give him POINTERS! We will try to repair the
non-working Modulator before sending a second Kit.
We will write up a report and give pointers or
suggestions to the contractor of what went wrong.
Why did he failed and what to do to avoid making the
SAME MISTAKE. Please wait until you receive the report
and a second Kit to assemble. We will try to reduce
this delay. See point #4.

#23. If you made a hole for the on-off switch at the
wrong spot: There is no need to order a new plastic
box. Simply ignore the hole you made and make a new
hole at the right place. We will cover the extra
hole with a sticker.

#24. About the outside appearance of the FM
Modulator. Looks are not important to us. In actual
use the CD Modulator is installed by an installer
and it is placed in the trunk of a car, next to the
100 disk CD Player. The 9 Volt battery we place on
to the back of the CD Modulator is temporary.
The Modulator will be connected to the 12 Volt car
battery and the 9 Volt battery will be discarded.
No one really cares how it looks as long as it
has plenty of power to transmit from the closed
trunk of the car to the car’s radio antenna.

#25 We receive questions like this: The red light
comes on but the Modulator does not work. What did
I do wrong?
If you connect the battery in reverse, even just for
a split second, that’s the end. After that, no matter
what you do, it will NEVER WORK!

Also, even if you connect the battery correctly but
you have a short somewhere in the circuit, that’s
the end, it will NEVER WORK!

Also, if you start bending the parts, while the
battery is connected, that may short out something.
That’s the end, it will NEVER WORK!

If you start checking with a screw driver or soldering
while the battery is connected. That usually ruins
something. That’s the end, it will NEVER WORK!

Some contractors re-assemble the Modulator several
times to try to make it work. It is wasted time.
You will need to learn to be PERFECT the FIRST TIME!

#26. About the Safety Wire. The CD Modulator is
booby-trapped with the safety wire. A thin wire is
glued to the top enclosure of the CD Modulator.
When you open the Modulator, first you remove the
4 screws, then lift the lid just slightly without
pulling on the Safety Wire. Reach in with the wire
cutter and cut the Safety Wire.
People who are not familiar with this simple
precaution will pull on the Safety Wire and ruin the
Modulator.
We warn users not to tamper with the Modulator.
When they do, chances are that they will disable it
before it could cause interference with some radio
station. We must protect our invention.

#27 Some of contractors have panicked when we sent
them black box with blue top. Blue top is OK!
We think it looks nice.

#28 Some contractors insists that they want to follow
clear pictures and not the actual sample. If you are
one of those, take a picture of the area you want to
work on with a Polaroid camera and follow the picture.

#29. Mail everything to our PO Box 28307 address.

#30. Any replacement part we mail you is absolutely
100% guaranteed by us to be in perfect working
condition and being brand new. All were tested before
sending. If the wire is too short you will need to
extend it by using the copper wire we supplied.

#31. All parts we mailed you are GUARANTEED to work!
They were all tested. They may look different then
the part used in the original Sample, however if the
part is taped on FORM 32 and 31 they are
absolutely OK for you to use. In case you are more
comfortable working with a different part other then
the one we sent you on.

#32. Your honesty is always appreciated. If you return
a non-working Modulator please be sure to state that
in your letter. If you falsely claim that it was
working when you packed it, you can NOT request a
second Kit to be mailed to you.

#33. Defective Modulators falsely submitted for
payment will be discarded.

#34. Unfinished product will NOT be accepted.
We only make about $8 in profit when we re-sell
these to our distributors. To spend hours to find
an error would cost us about $25. It does not pay
to do repairs.

#35. If the assembly job would be as easy as placing
parts on a circuit board we would not be trying to
find assemblers. A machine could do it. Circuit
boards use hundreds of transistors. This job only
requires 2 transistors. You must pay attention when
you assemble or the job will be a failure. No one can
help you try to find the mistake you’ve made.
Best if you use a large magnifier.

#36. Some contractors discard perfectly good
Modulators thinking that they are defective.
If you place your hand near the Modulator that will
tune it to a different frequency. Always try to find
the transmitted signal on the FM Radio by removing
your hands away from the Modulator. In actual use
the Modulator is placed inside the trunk of the car,
next to the 100 CD Player and no one disturbs it.

#37. Absolutely, positively no handwritten letters please! As you well know, TRD is an international company. Your letter or request may be handled by anyone in any of our offices. Many of our partners, though they speak English, are unable to read English since this is not their first language. Why don't our partners send back your requests and ask for clarification? Because of the numerous requests with illegible return addresses. Please print your requests clearly and to the point.

#38. As we explained in point #24, in actual use the Modulator is connected to the 12 Volt car Battery and the 9 Volt one is discarded. The Sample Modulator we sent you may not work well on 9 Volt. If the sound is less than perfect, or the sound fades when your hand is near the box, it does not mean the Sample Modulator is defective.

#39. THE SILENCE TEST. The Operating Instructions are printed on the back of the Modulator brochure. Not all CD Players are alike. Some newer Players have slightly different earphone plugs. The plug on the Sample Modulator we sent you may not give a good contact and you will NOT hear the sound of the CD Player on your Radio. This does not mean that the Sample is defective! If your Sample does not work, with your CD Player, there is another way of testing the Sample Modulator. you can do the testing WITHOUT a CD Player. Simply do the SILENCE test:

a.) Turn on any FM Radio.
b.) Turn it to a radio station near 88.3 MHZ.
c.) Turn on the CD Modulator. Do not plug the earphone in
d.) Turn the tuning knob on the Sample Modulator left and right.
e.) If the Sample Modulator is able to SILENCE the Radio, at one
point, it is transmitting perfectly.

#40. Some transistor in the Modulator is PNP, some is NPN type. The Modulator works perfectly with both types of transistors. After you assembled the Modulator correctly, observe the indicator light. If it does not light, you have a PNP type transistor and you will need to reverse the RED and BLACK wires coming from the battery. It will then work perfectly.

#41. MISTAKES will happen. Sometimes we receive hundreds of completed Modulators and find some part connected to the wrong place. We cut the part out and replace it. What happens to the part we removed? Those parts are absolutely fine, they are new. We test them just to be sure and re-use them. If you find a part with short legs, simply extend them with the wires provided.

#42. Warning! If you have a big mouth your account will be TERMINATED! It is that simple! We pay well and we make the rules! The Internet is full of troublemakers. Spammers, hackers, liars, idiots, competitors. They will surely contact you and try to pull information out of you about TRD or your work. Questions like how many do you assemble. How much money you earn, etc… You are hereby officially advised to be careful and give out no information of any type, (good or bad), to anyone about TRD. Do not answer any E-mail or letter if anyone asks you about TRD! Do not give out information over the phone! Do not post anything, (good or bad).

#43. The Internet is full of spammers, scammers, hackers, scam-busters, anti-hackers, liars, idiots and various troublemakers. Now they have a new breed of idiots: COMPETITION-BUSTERS. It is widespread in the electronic business. They simply purchase a product or a program from their competitor, then they claim that they were ripped-off or scammed. They file hundreds of complaints with Consumer Protection Agencies. According to one analyst, “Companies are Being Stalked, Conned or Blackmailed on the Web”.

http://www.scambusters.org/Scambusters29.html

Beware of any postings against us. TRD is 100% honest and proud of it!

#44. Consumer Protection Agencies made it very easy to file complaints on line. If you have any problem with TRD Systems we have our own line of communication: TRD@trdhelp.com PROBLEM? Please be sure to E-mail and give us a chance to help you. Assembling small parts can be nerve-wracking. Remember, if you lose your temper and start filing invalid complaints or post messages, your Membership will be TERMINATED INSTANTLY! If you are TERMINATED, don’t try to send us products for payment. Finished product will not be accepted from you and we will not pay! Rightfully, we may add! We will de validate your future stocks and you will also lose your membership fee. We pay well and we make the rules. There are Bulletin Boards “starving” for juicy complaints. Being the STAR at one of these boards could possibly get you paid. Some Bulletin Boards pay you if you file a complaint. They do no investigations. They post anything irresponsibly. These Bulletin Boards receive thousands in donations weekly from their readers. Beware of any postings against us. TRD is 100% honest and proud of it! If you post, good or bad, your Membership will be TERMINATED.

#45. REFUNDS. We operate by the Code of Ethics and that is guaranteed! What does this guarantee mean to you? If we deliberately violated our own rules and regulations, yes, we agree, we should honor a request for refund! If you want to receive a refund on your Membership fee there is no need to write nasty letters. It can be handled in a civilized manner. What does BBB know about Modulators? We deal with a panel of electronic experts acting, as Judges, private arbitrators and they will investigate problems down to the smallest details, not like BBB. They are impartial and very fair. They will mail you a report on their findings. Their operation is not formal. All you need to do is write to TRD Arbitration, explain your problem, and attach legally sufficient evidence to support your statements. Absolutely, positively no handwritten letters please! Delay of mail? That is not fault of TRD and they will not issue a refund based on that. The mail is slow, due to the war. If you request a refund based on a claim that TRD is in violation, you need to prove that it was TRD’S fault and TRD deliberately, knowingly violated their own Code of Ethics. You need to start by attaching proof that TRD actually received your original Membership fee. Legally sufficient means that you can’t give reasons such as you read about dissatisfied people’s posting accusations against TRD or someone sent you an email. You must be talking about your own case and not someone else’s. Beside, we told you BEFORE you signed up that we do have unhappy people. These people’s refund request was promptly submitted to the Arbitrator, fairly judged, their request was refused and all they can do now is post untrue accusations. Nasty postings against TRD on Bulletin Boards? You can’t base your refund request on that. People who did that are in Contempt of Court violation themselves. You may read somewhere that TRD is being investigated. You can’t base your refund request on that. Yes, we know all about that. We are investigated constantly. They never stopped investigating us. They told us that we must operate by the Code of Ethics or issue refunds. That is exactly what we are doing in the past 9 years.