DONKY’S
HOUSE Policies
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GUESTSWELCOMED
ARRIVALS
RESERVATIONS
PAYMENTS
CANCELLATIONS
FORCEMAJEUR
DESCRIPTION
COMPLAINTS
RESPONSIBILITY OF MAURELIA
RESPONSIBILITY OF THE
CLIENTS
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GUESTS WELCOMED
Are
welcomed only Gay/Lesbian Guests. Gay Friendly Guests are welcomed also under
written acceptance by Donky’s House organization. ARRIVALS
We will
Welcome you at 4pm on the Saturday of your Arrival. In your
interest we invite to respect these time! We will
give you Donky’s house keys and explain something about Donky’s house itself. Than you’ll
get mobile phones (if requested on your application form optional)
and some tips about use. In any
case you’ll get a telephone number to call in any case of need, emergency or
compliant. Custom
Arrivals We can
Welcome you at Donky’s house on different days or times depending on your
trip plan. Please
contact Olivia for any questions about. Different
Appointment Arrivals Some
Guests may need to meet our Welcome Operator at the Airport or Railway
Station. Some
Guests may need to meet us at the Highway Exit if coming by car. Please
contact Olivia for any special need. RESERVATIONS
Reservations
are accepted by “Associazione Arti Artigiane Florence” hereinafter also
called Donky’s house, subject to availability. Reservations
will be considered valid when confirmed by Donky’s house. The
booking form must be completed in all its details, and sent to us along with
the required payments. PAYMENTS
At the
time of booking, 30% of the total cost is payable. The
balance will be due on 30 days prior to the commencement of the rental
arrangements. In case
of reservations made in the 30 days before commencement of the rental
arrangements, the full price will be payable. CANCELLATIONS
In the event of cancellations the following
charges will be applicable:
Cancellations must be notified to Donky’s
House in writing, by registered mail at Donky’s house c/o Faldini Viale
Cascine 156/b 56122 Pisa Italy and/or e-mail at florencehome@tin.it, and/or
fax +39.06.233205758 and/or phone +39.348.7903521 We strongly recommend cancellation
insurance:please ask our staff about details and conditions. FORCE MAJEUR
In case
of natural calamities, environmental disasters, civil and military disorders,
bellic acts and other similar events, of such gravity that should cause,
directly or indirectly the cancellation of the program on the part of Donky’s
House, moneys received will be reimbursed to the extent that the actual
situation will allow. It is stressed that the above mentioned events will
bring to the cancellation of the program only in case of real gravity and
under indication of the competent Authorities. DESCRIPTION
The
descriptions supplied in our Web Site, are compiled in good faith on the
basis of frequent inspections of our Staff in the apartment/villas which we
offer for rental; in case major variations should be made to the structure
and/or the furnishing and equipments,
those Clients who have already reserved the units where such changes have
occurred, will be immediately informed, and should they find the changes
unacceptable, they will be offered an adequate alternative or reimbursement
of all moneys paid and thus a cancellation with no charges. We
consider major those variations that would reduce the number of rooms
originally described for the unit, the no availability of domestic appliances
specifically mentioned in the original description. COMPLAINTS
Any
complaints during the course of the rental arrangements must be reported
immediately to the Staff. This is
the essential condition for any compensation claim to be considered. In any
case, complaints and compensation claims must be reported to us in writing
and duly motivated, within 4 weeks from the end of the rental arrangements,
or else will be considered no-valid. We do
stress however, that there is hardly a situation that out Staff could not
improve, therefore we will not accept any liability for complaints which
could have been resolved during the stay simply reporting to the Staff. RESPONSIBILITY OF DONKY’S HOUSE
Donky’s
House may under no circumstances be held responsible for damages or losses
occurred to the Clients (and/or their belongings), whichever the cause, during
their stay in the villa/apartment. RESPONSIBILITY OF THE
CLIENTS
Under no
circumstances the number of persons occupying the rented unit may exceed that
indicated on the Client’s Booking Form. Clients
must respect the propriety (its furniture and its accessories). In case
of damages to the propriety, its furniture and accessories allocated to them,
must respect the local community. Should
these obligations drastically ignored, Donky’s House (even though the
supplying agent) reserves the right to terminate the contract immediately
with no further obligations to the Client. ARBITRATION
In the
unlikely event of controversies for which an amicable solution cannot be
found, the Court of Pisa (Italy) will be competent. AKNOWLEDGEMENT
AND ACCEPTANCE OF THESE CONDITIONS ON THE PART OF THE CLIENTS ARE EXPRESSED
BY SIGNING TH BOOKING FORM. |
