Had
telus for two years, and WHAT A PAIN!!
Problems
got started when just within a month into my service, I had to use my
computer to fax something to my office.Now
I don't have a home business, or a fax machine. Just a computer program
called: Norton Winfax.
A
few days after, I start getting all these faxes. I find the telus number
to report these (310-1000) and I started complaining.
Nothing
was done about it. It seemed the more I complained, the more faxes I
got. (Probably not true, but it sure felt like it.)
I
had documented alot of the issues up until April 15, 2006 but then I
pretty much gave up. Telus never resolved any of the issues. I waited
till my girlfriend finished her temp position, and then when she moved
back, we switched.
Here is the Documentation
that I created: (It's long, so bare with me)
If you want to
skip to the bottom for some info on how to avoid this, click
this
Telus, New service. Called Sept 19th 2005. 1156.
Automated service asks for a number, but I don't have one! stupid...
spoke with Steward.
phone with voice mail only
directory assist, but not listed in phone book
500 long dist minutes for 19.95
Hi speed internet.
2 yr 24.95 for first 9 months then 29.95
1 yr 24.95 for first 6 months then 29.95
equipment free and with 2 and 3 year contract, sony 4.1.
Oct 3 hookup.
phoned back for Bonnie.
she says she can't rebook it. oct 3
--------------------------------------------------------
Spam faxes from:
1-866-526-9316 at 9:46:48 AM
1-866-572-2253 at 11:18:22 AM
Oct 5th 2005
Oct 7th 2005 (At 0940 - 0944)
Do *57, call back 310-1000 (option 1, 1) and let them know.
Spoke with Krista, Karen, Brandy, Jessica
866-617-6355
to stop unwanted faxes and to send warning letter about this number being a res
number. I did it for both numbers above.
Told Krista I'm getting faxes now all of a sudden. She asked if I've faxed
anything from my home number. I say yes, I did. Asked if I have a fax
machine, I told her no, just a computer program. She told me to do the above
(*57, then report number to 310-1000) they would get the problem resolved.
--------------------------------------------------------
Oct 5 2005
Spoke with Ram, No order for HI speed internet wasn't placed. He will put it
in again. Let him know I was not pleased with the extended wait. Internet is getting
more and more important for Job hunting. MOst places only take email
applications, etc.
Was supposed to have caller ID and call screen within 24 hr period. (by Oct
6th.) Oct 7th and no Caller ID or Call Screen.
will have to call again...
--------------------------------------------------------
Oct 11 (10:04)
Spoke to Andy - told me Ram bundled the order, so all will come on the same
time - 13 of oct.
calls from fax. getting them all day, starting at 0438 am.
Call Screen, and Call display
--------------------------------------------------------
Oct 11 (10:21)
Call 310-1000, option 1
Spoke with Krista
do *57, call back 310-1000 and let them know, or call the police.
=============================================
Karen Oct 14
0848
she told me both of the numbers are Sprint numbers, and they have 7 days to
knock it off, and if at the end of the seven days, I'm still getting faxes,
call Karen back (310-1000) and advise.
also, karen told me to keep receiving faxes to get the numbers to report. I
told her I'm using the computer to do this - I have installed a fax program.
I asked her to notate the account, and I would be also noting my documents on
this advice.
www.the-cma.org
go on with color boxes with a do not contact, then hyperlink, and a form, and
click all the junk mail.
takes up to 30 days.
--------------------------------------------------------
Oct 20th 2005
1102
spoke with Tammy
everything was processed on the 13th. sent 07 of oct. tammy was full of
excuses. we have a labour problem, we have no one in Bc.
Oct 20 2005 at 1213
Problem faxes from:
Digital contacts
410-7757
410-7751
410-7759
--------------------------------------------------------
Oct 20 2005 1145
Darryl put me thru support
spoke with (could not understand name that was spoken) not accepting my
password/ID, server down, can't access it, need to reset again, try within 2
hours
--------------------------------------------------------
Oct 20 2005 1330
Called back Spoke with: Michael
telus.com/freecamera
Got my email address fixed
-------------------------------------------------------
Oct 26th at 2143
Spam faxes from:
Digital contacts
410-7751
____________________________________
Oct 28th
234-0611
Spoke with Brandy, Remove from superpages.
____________________________________
NOv 02 2005 at 1158
Jessica
Spam faxes from:
Digital contacts
410-7750
Over 7 days now. told jessica, she said all numbers from company are supposed
to cease faxing. the company is supposed to stop all together. she said it
will take 24 hrs (roughly) to process. she asked if I'd be patient up to
Friday, Nov 4th, and if company still a problem, call back.
____________________________________
Nov 2 2005
Nothing was done about Digital contacts until today.
Jessica called me back and told me no warning fax or phone call was made to
digital contacts on oct 20, even though, person Krista, said she would do this.
(Brandy told me on oct 28, krista was no longer there.) no other info was
typed into my file, log whatever on their database. No comments on warning
letter was done, or anything for that matter.
Jessica said she would notate my account, and put all the info in. She said
she'd call digital Contacts (try to contact them) and tell/ask them to stop.
____________________________________
Nov 22 2005
faxes from 234-8169 at 0437 (in the fuckin' morning!!!!!)
Karen is sending complaint.
requested a number change. I was told that wouldn't help. I was told all
numbers could be getting spammed, and I would be better off to keep working on solving this
one then starting over.
--------------------------------------------------------
Jan 17 2006
Spam faxes from:
215-567-0000 Pennsilvaina state
and 539-1400
and tried to trace one, but it was outside trace area. Fax called at 0520 this
morning.
spoke with: Anne
taken off Yellow pages, and cma
--------------------------------------------------------
Feb 14 at 1435
outside trace area
spoke to: Heather
call papers to see if I'm on list.
coupon books get calling lists from. charities, Canada Post will do it.
Release of information.
Magazines and charities read fine print, info being resold.
---------------------------------------------------------
Feb 14 1455
traced.
spoke with: Jessica
traced, and will notify with warning letter
---------------------------------------------------------
ipso reed???
Pablo from ipsoreed, called 1308 on Feb 18.
told him to take me off list, he confirmed he would, and I told him if he
doesn't and they call back, I would put in a complaint with telus.
---------------------------------------------------------
April 6 2006 - 1040
more faxes (This is over a period of 2 weeks.)
No name given. read her the info above about digital Contacts. Said she would
check into what Jessica did, and call DC again. should be a note in their data
base.
Spam faxes from:
Digital contacts 410-7751
washington - 360-945-1369
Pennsilvania- 215-567-0000
Alberta no. - 689-2867
alberta no. - 538-0018
courtsey phone - 881-3770
---------------------------------------------------------
April 15, 2006.
faxes still coming regardless on how much I complain - or what I do. I really
don't bother recording the numbers and times anymore. The Faxes have increased over the last year.
Nothing is really being done. Faxes come at all hours of the day and night. I now have to turn off
my phone at night.
I'm still getting the same numbers trying to fax, and a host of new numbers. I
now believe that it was telus who sold my info about a fax coming from my phone
number (I can't prove this, but I fee this is what happened. Why else would Krista
ask if I've faxed anything - What difference would it make unless someone/machine/system
whatever recorded the fact that a fax came from my phone number and was sold
to some marketing company.
I've allowed one of the faxes to be received by my computer. they are sales on
trips. Spam Flyers.
Nothing is being done by Telus.
Today being Feb 2nd, 2007, I've decided that once carol comes back to Calgary,
we are gonna switch to Shaw Cable. I'm gonna drop Telus altogether.
Spam faxes from:
Jan 30 2007 at 0945 - 416-621-2694
Jan 31 2007 at 1513 - 416-640-0292
---------------------------------------------------------
May 28 - 2007 at 1045 (It was a callback)
Spoke with Jared (yes, I had a rep named Jared!)
Told him I want to cancel ADSL. He told me there was to be a 120.00 cancel
fee. Told him about all annoying faxes, and the other issues I've had that
have never been resolved - Another was a bad ground/connection with the phone.
I could faintly, and constantly hear a radio station on the phone while during
conversations.
Jared the rep said he'd credit the charge for early cancellation.
He said there was a RMA number for this, but he never gave it to me.
=======================================================
July 3, 2007.
I'm still being billed by Telus. Need to call tomorrow.
========================================================
June 4 - 2007 0925
Alan.
Told him I'm still being billed for internet. Asked Alan if Jared notated the
account, he said yup. Told him to cancel phone as of June 30, 2007. alan
confirmed that the number was ported on June 30, 3007. Alan said internet
should have been cancelled on May 31, 2007.
Also told alan about change in voicemail and not being able to delete fax
messages after beep. Told him about my bandwidth being cut back a bit, and
told him about my cell phone calling area becoming smaller.
Told him they need to change.
one can only hope...
=========================================================
Telus called today (July 24, 2007) to get me back. I complained about faxes,
changes to the Voice mail, and slowly losing bandwidth. Girl offered many
things (started with: $50 off our current bill, then reduction in costs for
phone, then reduction in internet, then both, then $300 gift card, then a
computer.). The items and offers kept piling up. she then offered me a
garentee that there wouldn't be anymore faxes.
I told her there's no way she could do that, because first of all, they should
have done that in the first place - when I was complaining daily. they didn't.
Now they are willing to do it - too freaking late.
I flat out told her she could offer me 5 computers, and the whole package for
free, and I wouldn't come back. I basically told her someone high up at telus
got greedy and now they are paying for it. I told her Telus sold my number to
be spammed by faxes and my number is still being passed on from spammer fax, to
the next. She Never corrected me on this.
I told her unless telus smartened up, I won't come back. I told her they can't
buy me that easy.
I last told her she needs to relay this complaint to someone with athority.
=========================================================
July 31, 2007. at 1915
spoke to Iya
had to transfer me to Nick.
Nick stated that Telus is having issues with software. need to work thru it.
check bit rate on internet - Nick confirms no useage.
credits will be given once they get things settled. Nick confirms also the
cancelled dates, and that the pervious reps have documented the account. I
told nick that I also document times, dates and basically what's said.
I told him as long as they are working thru it, and our dates are both the
same, I don't mind. Just send me a final bill.
---------------------------------------------------------
Oct 2, 2007.
I'm STILL being billed by Telus. OMG they are frickin' stupid. Or maybe they
think I'm stupid and I'll pay a bill for service that's been shut off since
June. I might try complaining to the CRTC.
