Date, time and place of lectures and labs, see the College Web Site at www.mhc.ab.ca

"Students will study the methods of providing support to users of computer software and hardware in a business office environment.  Help desk strategies will be examined.  While working to solve technical problems relating to hardware, software, and networks, students will study support techniques, time management, scheduling, client relations, and documentation involved in computer support.  All students will have hands on exposure running an operating help desk."  - MHC 2000/2001 Academic Calendar

The practicum component may involve the running of an internal CBIT 220 Help Desk, or possibly work outside the college, particularly at elementary schools throughout Medicine Hat.  This will be determined no later than the second week of classes.

Practicum work will be in groups which will be selected by students.  Group accountability will be to the instructor, and there will be a grade for this work assigned by group peers.