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MARLON C. JOABAN
200 STA. CECILIA ST. TONDO, MANILA
Email. MARLONCJ22@USA.NET
PERSONAL DATA:
AGE: 20
SEX: MALE
BIRTHPLACE: MANILA
STATUS: SINGLE
RELIGION: ROMAN CATHOLIC
CITIZENSHIP: FILIPINO
HEIGHT: 5'9"
WEIGTH: 110 LBS.
LANGUAGES CAN SPEAK OR WRITE: TAGALOG / ENGLISH
EDUCATIONAL BACKGROUND:
COLLEGE
AMA CLC NORTHBAY
Computer Technician
1999
SECONDARY
RAJA SOLIMAN
1997
PRIMARY
ISABELO DELOS REYES
1993
SKILLS:
Knowledge in Computer
Software: (Windows): Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Lotus Notes, Lotus (123,Wordpro,Freelance Graphics), DPU Logging, Session (Personal Communication)
Hardware: Can assemble 3.86 to Pentium Boards
Can solved problem Online
Can Troubleshoot 3.86 to Pentium
Can Troubleshoot Thinkpad (Laptop)
Can Troubleshoot Printers specially InfoPrint 20/32 printer
Installations
Networking -LAN
Fast learner
Hardworking
WORK EXPERIENCE
JUNE 1999 - MARCH 2000 IBM PHILIPPINES INC.
IBM INTERNAL HELPDESK
MAKATI CITY
Helpdesk Engineer
Ø Responsibility for tracking end user's call (problem / request) until an acceptable solution is provided.
Ø Regularly feedback the status of the request / problem to the end user's attention
Ø Analyse and determine whether the problem is in hardware, system software, software application, network.
Ø Resolve the request or problem remotely by giving step by step procedure to the user.
Ø Responsible for maintenance of end-user workstations, network printer , Thinkpad and Computer peripherals.
Ø Provides first level problem determination to determine whether the problem is in hardware, system software, application program, network connection.
Ø Updates end user on the status of the open problem or request, then, notifies them of the problem resolution or action taken.
AWARD RECEIVED
Best in Computer Architecture and Troubleshooting
AMA CLC of Northbay
MAY 17,1999
TRAINING/SEMINARS ATTENDED (INFORMAL)
Lotus Notes Training
March 2000
Speaker: Michael Ramos
IBM Philippines Inc.
CARE and Telephone Effectiveness Class
August 1999
Speaker: Liza Barrios
IBM Philippines Inc.
REFERRENCES:
Liza Barrios
IT specialist
8757 Paseo De Roxas, Makati City
819-2000 local 421
IBM Philippines Inc.
Edwin Dela Cruz
Internal Helpdesk Team Leader
8757 Paseo De Roxas, Makati City
819-2000 local 1236 or 1205
IBM Philippines Inc.
Norrie Carreon
P&G Call Center Team Leader
6750 Ayala Ave. Makati City
814-8100 local 8861
I hereby certify that all of the above mentioned is true and correct.